Daniel Dagenais

*** ***** ******

Orleans, Ontario

K1C 3A6

613-***-****

Profile

As Co-founder, CEO and President of SimPlus Training and Development Inc. I

have acquired 20 plus years' experience as an executive in the private

sector. Given my background, I have been able to hone my skills in the

area of management, leadership, marketing and promotion. I have also

acquired vast experience in performance measurement, financial planning,

budgeting, consulting/contracting, project management, training and

development, and human resources management. The flag ship training program

that made my corporation internationally known, was the creation of a

computer based / web based simulation learning program - titled: "Virtual

Leader ". Through this product I have provided training to over 10,000

participants in both private and public sector.

Furthermore, I have held numerous management and financial analyst

positions in various federal organizations through my 15 years experience

in the public service. I worked at the Canada School of the Public Service

as a faculty member/instructor, Industry Canada as a senior financial

officer, Transport Canada as a financial analysis, and Transport Canada as

a Manager, Finance and Administration. This has afforded me substantial

experience contributing to the decision-making process through briefing,

counseling and coordinating on issues with officials and stakeholders of

various ranks inside and outside the federal government.

My areas of interest are in leadership/management development, management

consulting, project management, and IT system design and development.

Career highlights

Co-founder, CEO and President of SimPlus Training and Development Inc.

Accumulated over 20 years executive experience in planning, directing,

leading, managing, consulting, promoting and marketing a corporation in the

delivery of a wide range of leadership/management training programs for the

public and private sector.

. Strong marketing and promotional knowledge by ensuring a distinct,

consistent, recognizable branding of the corporation were visible,

accessible and accountable through various media channels including

print and broadcast media, the Internet and World Wide Web.

. Capacity and skills set to provide impact analysis on public opinion

research, media coverage, Web visitor patterns traffic, and policy

direction for marketing and promotion.

. Ability to identify and respond to emerging consulting, training and

learning trends on complex and multi-disciplinary issues.

. Preparing and managing budgets, allocation of financial resources,

evaluating and responding to Request For Proposal's (RFP).

. Ability to work independently and manage multiple activities or

project assignments.

. Strong analytical, problem-solving and troubleshooting skills with the

ability to exercise mature judgment.

. Accumulated extensive experience in designing and developing adult

learning programs in financial management, leadership and management

using computer-based, blended, instructor-led learning program.

. Strong skills to perform front-end analysis, evaluation and advise on

learning and consulting strategy (i.e. using needs assessment

technology and competencies evaluation, analyzing organization

strategy, preparing curriculum/competency mapping, preparing

media/target population analysis, etc).

. Planning and executing several national promotional and consultation

tours.

. Extensive consulting experience with gaming/simulation design,

development and delivery.

. Strong understanding of performance management, performance indicators

and balance score cards.

. Experience in Human resource management including, staffing,

supervising, contracting, performance evaluation and training.

. Substantial experience contributing to the decision-making process

through briefings, counseling and coordinating on issues with senior

officials and stakeholders.

. Excellent directing, client and team interaction skills.

. Proficient with Oracle IT software project management.

. Excellent written and verbal communication skills, including

presentation skills (French and English).

. Ability to deliver quality products under tight timelines.

Consulting Projects

The following are some of the consulting and training programs designed,

developed and delivered:

> Client: United States Associates of Chiefs of Police. Project:

Computer based leadership simulation for chiefs and captains

Program. Title: "Command Development Program" - Potential market

50,000 plus participants. Status: current.

> Client: New Jersey States Associates of Chief of Police. Project:

Computer based leadership simulation for chiefs and captains.

Title: "Command Officer Development Program" - Potential market

1,000 plus participants. Status: 2010 to current

> Client: Canada Revenue Agency (CRA). Project: Computer based

leadership simulation for managers and executive. Title: "Leading

though Vision, Values and Action Command" - Market delivered to

5,000 plus employees. Status: 1998 to current.

> Client: Canada Boarder and Services Agency (CBSA). Project:

Computer based leadership simulation for chiefs and

superintendents. Titled: "Leading though Leadership Program" -

Market: delivered to 2,500 plus employees. Status: 2000 to 2012.

> Client: Royal Canadian Mounted Police (RCMP). Project: Computer

based leadership simulation for Executive development. Title:

"Practicum Workshop" - Market 1,500 plus participants. Status: 2002

to 2012

> Client: RCMP/Transport Canada/CBSA. Project: Computer based

learning portal including multi-disciplinary gaming simulation for

front line officer. Title: "Marine Security Portal" - Market 5,000

plus participants. Status: 2007 to 2008

> Client: Canada Revenue Agency (CRA). Project: Multiple Workshops

designed, developed and delivered for the Management Development

Program Branch. (executive and managers). Some of the program

offered: "Critical thinking, Business Cases. How government Works,

Selection Process, Presentation Skills, Risk Management, Political

Skills, Emotional Intelligence, etc. - Market: 750 participants.

Status: 1997 to 2013.

> Client: External Affairs. Project: Computer based leadership

simulation for officers and supervisors. Title: "Command

Development Program" - Market: 100 plus participants. Status: 2002

- 2004

> Client: Canadian Center for Management Development (the old -

CCMD). Project: Computer based leadership simulation for Management

Training Program. Title: "Management Training Program Simulation" -

Market 100 plus participants. Status: 2002 - 2003.

> Client: Export Development Canada. Project: Spin Selling Simulation

for officer. Title: "Spin Selling Sim" - Market 100 plus

participants. Status: 2002 - 2003.

Faculty member with the School of Public Service of Canada for 6 years as a

Financial Management Instructor. Substantial experience in adult training

and development through consulting, planning, design, development, testing,

delivery and maintenance of training and development programs

. Vast experience in designing and developing training programs in

financial resource planning, budgeting and reporting using instructor-

led, blended and adult learning principals.

. Strong analytical skills to assess training and development

requirements to recommend learning strategy including technology,

curriculum/competency mapping, critical requirements, course training

plan, etc.

. Excellent skills in managing multiple projects.

. Strong understanding of performance management framework, performance

indicators and balance score cards.

. Strong skills in planning, content development and evaluation,

business case development, Treasury Board Submissions and Memorandum

to Cabinet Documents, public and stakeholder relations, risk

management, etc.

. Strong analytical and problem-solving skills.

. Responsible for assessing and advising candidates applying for the

Financial Officer Recruitment and Development Program, and for the

Certificate of Financial Planning in the Federal Government.

. Substantial experience contributing to the decision-making process

through briefings, business cases, counseling and advising on issues

with senior officials and stakeholders (e.g. Public Service

Commission,Treasury Board Secretariat, PMO and PCO).

Services Provided

The following are some of the consulting services provided and/or

training programs designed/maintained/delivered:

> Accounting and Control of Expenditures

> Financial Management Control Frameworks

> Financial Management Systems

> Fundamentals of Budget Formulation and Control

> Government Planning, Budgeting, Reporting and Evaluation Cycle

> Introduction to Revenues and Revenue Spending

> Managing Grants and Contributions

> Orientation to Financial Management

> Preparing a Business Case

> Introduction to Cost Benefit Analysis

> Performance Measurement Framework

> Preparing Treasury Board Submissions and Cabinet Documents

> Risk Management for Finance Professionals

> Financial Administration Act anaylsis in terms of training

requirement - Ethopian Government

> Financial Planning and Control for Managers - Department of Justice

Senior Financial and Management Resources Officer, Chief Financial Officer

- Industry Canada for 4 years. Skills and expertise acquired are as

follows:

. Excellent understanding of financial management (e.g. related

legislation, regulations, policies and best practices).

. Providing regular advice and recommendations to the Minister and the

Assistant Deputy Minister of Finance on the corporate business plan

and business case communications, Treasury Board (TB) submissions,

Cabinet Documents and consultation strategies.

. Provided training and advice on the Grants and Contributions processes

and reporting requirements.

. Coordinating the financial information strategy and the modern

comptrollership function in various regions.

. Excellent experience in federal budgetary accounting principles and IT

financial systems.

. Substantial experience contributing to the decision-making process

through briefings, business cases, counseling and advising on issues

with senior officials and stakeholders.

. Excellent knowledge of the federal Financial Resource Allocation

system, budgetary and accounting principles and processes.

. Routinely identifying and addressing communication needs and issues in

the development, implementation and evaluation of financial policies,

programs, services and initiatives.

. Advised clients (regions) on financial management principals and

techniques such as financial planning, budgetary control, variance

analysis, forecasting, estimates, projections, and procurement.

. Ability to use financial management systems such as the Corporate

Administrative Systems (CAS) to prepare financial reporting to

executives.

. Ability to effectively and efficiently manage multiple priorities, and

meet timelines, in a fast paced environment.

Senior Financial and Management Resources Analyst for the Assistant Deputy

Minister Finance -Transport Canada for 3 years. Substantial expertise was

acquired in the following:

. Providing advice and recommendations to the Minister and the Assistant

Deputy Minister of Finance on the corporate business plan and business

case (capital projects) communications, TB submissions, Cabinet

Documents and consultation strategies.

. Substantial experience contributing to the decision-making process

through briefings, counseling and coordinating on issues with

officials and stakeholders of various ranks both internally and

externally.

. Providing advice on federal financial planning process and budgetary

accounting principles.

. Analyzing and advising the Minister and stakeholders (Central Agencies

such as, TBS/PCO/PMO) on numerous comprehensive major capital project

submissions.

. Identifying and addressing communication needs.

. Managing efficiently under time constraints due to crises, changing

priorities and urgent directives.

Administrator and Financial Management Resources Officer for the Assistant

Deputy Minister Personnel - Transport Canada for 3 years. Substantial

expertise was acquired in the following:

. Substantial experience contributing to the decision-making process

through briefings, counseling and coordinating on issues with

officials and stakeholders of various ranks.

. Analyzing and developing financial and administrative internal

policies and processes.

. Advising management on procurement processes and consulting contracts.

. Providing advice to senior management on financial resource issues.

. Participating in the development of a comprehensive Management

Performance Framework, including performance indicators and a balance

scored card for the Branch (3 year cycle).

. Designed, developed and implemented a financial system for the Branch

(Assistant Deputy Minister level).

Administrator and Financial Management Resources Officer for Assistant

Deputy Minister Policy and Coordination Transport Canada for 2 years.

Substantial expertise was acquired in the following:

. Providing advise and recommendations to the Assistant Deputy Minister

on the corporate business plan and business case communications, TB

submissions and Cabinet Documents.

. Substantial experience contributing to the decision-making process

through briefings, counseling and coordinating on issues with

officials and stakeholders both internally and externally.

. Provided advice on federal planning and budgetary accounting

principles.

. Designed, developed and implemented a financial and reporting system

for the Branch (Assistant Deputy Minister level).

. Designed a comprehensive Management Performance Framework, including

performance indicators and a balance scored card for the Branch (2

year cycle).

Language Profile

Bilingual: English (fluent) and French (fluent)

Education

BACHELOR OF COMMERCE - HONOURS OTTAWA UNIVERSITY (June 1983)

Ottawa, Ontario

BACHELOR OF ADMINISTRATION - HONOURS OTTAWA UNIVERSITY (June 1982)

Ottawa, Ontario

Professional Membership

Canadian Management Consulting Institute

United States Training and Development Association

Canadian Training and Development Association

Security

Level: Enhanced (2014)

Level: Secret (In Progress - PWGSC)

Voluntary Experience

Served in various executive or coaching roles in several community-based

organizations such as the Rockland Basketball Association, Ottawa and

Rockland Touch Football Association, Canadian Association of Alpine Skiing

and Ski Instructors, Rockland Minor Hockey Association, Spinning Instructor

and trainer with the YMCA, member of The Athletic Club, and was a member

and CFO of Orleans Club Citadel condominium.

References: Available upon request

* Bachelor's degree in Applied mathematics, Statistics or any other

concentration with significant proportion of mathematics, or equivalent

work experience, which ensures an equivalent level of competency (2-5

years).

* Knowledge of forecasting tools and methodologies.

* Knowledge of Contact Center environment.

* Highly organized with demonstrated organizational, analytical, and

problem solving skills.

* Bilingual (French and English) an asset.

* Experience and recognized competency in workforce management solution IEX

TotalView

* Advanced expert knowledge of processes, key performance indicators, and

systems, such as IVR, ACD, IEX TotalView including productivity add-ons,

etc. in a contact centre environment.

* Ability to maintain a positive attitude despite high-pressure situations

and manage multiple priorities within tight deadlines.

* Ability to work extended hours to meet deliverables when necessary.

* Proficient with Microsoft Office software (Excel, Word, PowerPoint).

* Highly organized with demonstrated organizational, analytical, and

problem solving skills.

* Excellent interpersonal communication skills, ability to work with

various levels of management up to and including Senior Management as well

as work within multifunctional teams.

* Working knowledge of process improvement methodologies.

* Strong project management skills, planning, organizing, and prioritizing.

* Excellent analytical and problem solving skills.

* Professional with strong facilitation and presentation skills.

* Able to work under pressure and meet deadlines;

* Possess to following qualities: sense of urgency, autonomy, attention to

detail, initiative and flexibility.

* Hands on Experience in IEX TotalView Workforce management (call

forecasts, scheduling and queue management database administration,

masterfiles compilations, tour groups rotational structures, Agent self

serve integrations strategies).

* Expert level knowledge of IEX TotalView including:

* Excellent knowledge of workforce management systems, processes and policy

* Excellent knowledge of all phases of Workforce planning,

Forecasting/Scheduling and Intra-day functions.

* Possess the professional experience and aptitude to address escalated

issues with a positive outcome

* Experience troubleshooting system problems within IEX TotalView,

providing recommendations for improvement and assistance in the

implementation of recommended improvements.

* Extensive use of MS office/ Excel spreadsheets, and workforce management

tools.

* Training and certification with forecasting / scheduling and related

software packages.

* Excellent leadership and developmental skills

* General business acumen, including reporting and analysis, presentation

skills, and organizational abilities.

The successful candidate will report to the Vice President, Quebec Sales

Key Responsibilities

Accountable for all in Year Revenue objectives, Service Delivery components

and relationship management.

* Owns the Revenue, Contract, EBITDA and customer satisfaction and employee

satisfaction targets and ensures that the direct and indirect account team

executes on the targets successfully

* The Sales Director for a specific segment is assigned "strategic

accounts" with aggregate annual revenues up to $150M.

* Overall authority on account strategy for BCE. Develops detailed business

plan that includes forecasts, projects, operations, trends and maturation

of account(s).

* Develops and maintains executive relationships throughout the account(s).

* Strong sales cadence, and forecasting abilities a must.

* Manages the sales team to respond to changing customer demands and an

evolving market.

* Has overall accountability for customer propositions including deal

components and financials.

Focus & Strategy

* Develops overall account strategy encompassing people, opportunity,

knowledge and partners

* Focus on short term and long term organizational capability planning

(right people at the right time to consistently deliver on the account

plan)

* Strategy development will emphasize consistent growth over the short and

long term with a specific focus on creating new opportunities through

emerging solutions

* Focus on emerging technologies, applications, and outsourcing business

process solutions, consultation and concepts

* Know the customer, know our company (our value), and know our

competition!

* Develop executive relationships both within traditional IS/IT

organizations and within lines of business

* Execute on Sales Blueprint within the territory to align with activities

and strategies in place across the organization

Critical Competencies:

* Minimum of 5+ years of leading a High performance Sales team in the IT or

Telecommunications industry, selling complex solutions including technology

and services

* Strong negotiation skills, Affinity for risk taking, Adaptability and

flexibility A solution oriented leader who has an innate ability to source

and analyze pertinent data to solve complex issues

* Experience asking Customers for their business, with a history of

delivering with discipline, adhering to the "Sales Process"

* Demonstrated experience in enhancing productivity and optimizing a sales

force

* Recognized leader with clear track record of using teamwork to create

competitive advantage

* Advanced financial management and business analysis, communication and

social skills

* Strategic thinker with ability to quickly identify and understand issues

and opportunities in an environment that is highly dynamic and competitive

* A proven leadership who is committed to grow and develop high performance

teams

* Bilingual (French/English)

Preferred Competencies:

* University degree in Business, Marketing, or a related area, Masters or

Professional Designation preferred.

Contact this candidate