Management Sales
Resume:
Daniel Dagenais
Orleans, Ontario
K1C 3A6
Profile
As Co-founder, CEO and President of SimPlus Training and Development Inc. I
have acquired 20 plus years' experience as an executive in the private
sector. Given my background, I have been able to hone my skills in the
area of management, leadership, marketing and promotion. I have also
acquired vast experience in performance measurement, financial planning,
budgeting, consulting/contracting, project management, training and
development, and human resources management. The flag ship training program
that made my corporation internationally known, was the creation of a
computer based / web based simulation learning program - titled: "Virtual
Leader ". Through this product I have provided training to over 10,000
participants in both private and public sector.
Furthermore, I have held numerous management and financial analyst
positions in various federal organizations through my 15 years experience
in the public service. I worked at the Canada School of the Public Service
as a faculty member/instructor, Industry Canada as a senior financial
officer, Transport Canada as a financial analysis, and Transport Canada as
a Manager, Finance and Administration. This has afforded me substantial
experience contributing to the decision-making process through briefing,
counseling and coordinating on issues with officials and stakeholders of
various ranks inside and outside the federal government.
My areas of interest are in leadership/management development, management
consulting, project management, and IT system design and development.
Career highlights
Co-founder, CEO and President of SimPlus Training and Development Inc.
Accumulated over 20 years executive experience in planning, directing,
leading, managing, consulting, promoting and marketing a corporation in the
delivery of a wide range of leadership/management training programs for the
public and private sector.
. Strong marketing and promotional knowledge by ensuring a distinct,
consistent, recognizable branding of the corporation were visible,
accessible and accountable through various media channels including
print and broadcast media, the Internet and World Wide Web.
. Capacity and skills set to provide impact analysis on public opinion
research, media coverage, Web visitor patterns traffic, and policy
direction for marketing and promotion.
. Ability to identify and respond to emerging consulting, training and
learning trends on complex and multi-disciplinary issues.
. Preparing and managing budgets, allocation of financial resources,
evaluating and responding to Request For Proposal's (RFP).
. Ability to work independently and manage multiple activities or
project assignments.
. Strong analytical, problem-solving and troubleshooting skills with the
ability to exercise mature judgment.
. Accumulated extensive experience in designing and developing adult
learning programs in financial management, leadership and management
using computer-based, blended, instructor-led learning program.
. Strong skills to perform front-end analysis, evaluation and advise on
learning and consulting strategy (i.e. using needs assessment
technology and competencies evaluation, analyzing organization
strategy, preparing curriculum/competency mapping, preparing
media/target population analysis, etc).
. Planning and executing several national promotional and consultation
tours.
. Extensive consulting experience with gaming/simulation design,
development and delivery.
. Strong understanding of performance management, performance indicators
and balance score cards.
. Experience in Human resource management including, staffing,
supervising, contracting, performance evaluation and training.
. Substantial experience contributing to the decision-making process
through briefings, counseling and coordinating on issues with senior
officials and stakeholders.
. Excellent directing, client and team interaction skills.
. Proficient with Oracle IT software project management.
. Excellent written and verbal communication skills, including
presentation skills (French and English).
. Ability to deliver quality products under tight timelines.
Consulting Projects
The following are some of the consulting and training programs designed,
developed and delivered:
> Client: United States Associates of Chiefs of Police. Project:
Computer based leadership simulation for chiefs and captains
Program. Title: "Command Development Program" - Potential market
50,000 plus participants. Status: current.
> Client: New Jersey States Associates of Chief of Police. Project:
Computer based leadership simulation for chiefs and captains.
Title: "Command Officer Development Program" - Potential market
1,000 plus participants. Status: 2010 to current
> Client: Canada Revenue Agency (CRA). Project: Computer based
leadership simulation for managers and executive. Title: "Leading
though Vision, Values and Action Command" - Market delivered to
5,000 plus employees. Status: 1998 to current.
> Client: Canada Boarder and Services Agency (CBSA). Project:
Computer based leadership simulation for chiefs and
superintendents. Titled: "Leading though Leadership Program" -
Market: delivered to 2,500 plus employees. Status: 2000 to 2012.
> Client: Royal Canadian Mounted Police (RCMP). Project: Computer
based leadership simulation for Executive development. Title:
"Practicum Workshop" - Market 1,500 plus participants. Status: 2002
to 2012
> Client: RCMP/Transport Canada/CBSA. Project: Computer based
learning portal including multi-disciplinary gaming simulation for
front line officer. Title: "Marine Security Portal" - Market 5,000
plus participants. Status: 2007 to 2008
> Client: Canada Revenue Agency (CRA). Project: Multiple Workshops
designed, developed and delivered for the Management Development
Program Branch. (executive and managers). Some of the program
offered: "Critical thinking, Business Cases. How government Works,
Selection Process, Presentation Skills, Risk Management, Political
Skills, Emotional Intelligence, etc. - Market: 750 participants.
Status: 1997 to 2013.
> Client: External Affairs. Project: Computer based leadership
simulation for officers and supervisors. Title: "Command
Development Program" - Market: 100 plus participants. Status: 2002
- 2004
> Client: Canadian Center for Management Development (the old -
CCMD). Project: Computer based leadership simulation for Management
Training Program. Title: "Management Training Program Simulation" -
Market 100 plus participants. Status: 2002 - 2003.
> Client: Export Development Canada. Project: Spin Selling Simulation
for officer. Title: "Spin Selling Sim" - Market 100 plus
participants. Status: 2002 - 2003.
Faculty member with the School of Public Service of Canada for 6 years as a
Financial Management Instructor. Substantial experience in adult training
and development through consulting, planning, design, development, testing,
delivery and maintenance of training and development programs
. Vast experience in designing and developing training programs in
financial resource planning, budgeting and reporting using instructor-
led, blended and adult learning principals.
. Strong analytical skills to assess training and development
requirements to recommend learning strategy including technology,
curriculum/competency mapping, critical requirements, course training
plan, etc.
. Excellent skills in managing multiple projects.
. Strong understanding of performance management framework, performance
indicators and balance score cards.
. Strong skills in planning, content development and evaluation,
business case development, Treasury Board Submissions and Memorandum
to Cabinet Documents, public and stakeholder relations, risk
management, etc.
. Strong analytical and problem-solving skills.
. Responsible for assessing and advising candidates applying for the
Financial Officer Recruitment and Development Program, and for the
Certificate of Financial Planning in the Federal Government.
. Substantial experience contributing to the decision-making process
through briefings, business cases, counseling and advising on issues
with senior officials and stakeholders (e.g. Public Service
Commission,Treasury Board Secretariat, PMO and PCO).
Services Provided
The following are some of the consulting services provided and/or
training programs designed/maintained/delivered:
> Accounting and Control of Expenditures
> Financial Management Control Frameworks
> Financial Management Systems
> Fundamentals of Budget Formulation and Control
> Government Planning, Budgeting, Reporting and Evaluation Cycle
> Introduction to Revenues and Revenue Spending
> Managing Grants and Contributions
> Orientation to Financial Management
> Preparing a Business Case
> Introduction to Cost Benefit Analysis
> Performance Measurement Framework
> Preparing Treasury Board Submissions and Cabinet Documents
> Risk Management for Finance Professionals
> Financial Administration Act anaylsis in terms of training
requirement - Ethopian Government
> Financial Planning and Control for Managers - Department of Justice
Senior Financial and Management Resources Officer, Chief Financial Officer
- Industry Canada for 4 years. Skills and expertise acquired are as
follows:
. Excellent understanding of financial management (e.g. related
legislation, regulations, policies and best practices).
. Providing regular advice and recommendations to the Minister and the
Assistant Deputy Minister of Finance on the corporate business plan
and business case communications, Treasury Board (TB) submissions,
Cabinet Documents and consultation strategies.
. Provided training and advice on the Grants and Contributions processes
and reporting requirements.
. Coordinating the financial information strategy and the modern
comptrollership function in various regions.
. Excellent experience in federal budgetary accounting principles and IT
financial systems.
. Substantial experience contributing to the decision-making process
through briefings, business cases, counseling and advising on issues
with senior officials and stakeholders.
. Excellent knowledge of the federal Financial Resource Allocation
system, budgetary and accounting principles and processes.
. Routinely identifying and addressing communication needs and issues in
the development, implementation and evaluation of financial policies,
programs, services and initiatives.
. Advised clients (regions) on financial management principals and
techniques such as financial planning, budgetary control, variance
analysis, forecasting, estimates, projections, and procurement.
. Ability to use financial management systems such as the Corporate
Administrative Systems (CAS) to prepare financial reporting to
executives.
. Ability to effectively and efficiently manage multiple priorities, and
meet timelines, in a fast paced environment.
Senior Financial and Management Resources Analyst for the Assistant Deputy
Minister Finance -Transport Canada for 3 years. Substantial expertise was
acquired in the following:
. Providing advice and recommendations to the Minister and the Assistant
Deputy Minister of Finance on the corporate business plan and business
case (capital projects) communications, TB submissions, Cabinet
Documents and consultation strategies.
. Substantial experience contributing to the decision-making process
through briefings, counseling and coordinating on issues with
officials and stakeholders of various ranks both internally and
externally.
. Providing advice on federal financial planning process and budgetary
accounting principles.
. Analyzing and advising the Minister and stakeholders (Central Agencies
such as, TBS/PCO/PMO) on numerous comprehensive major capital project
submissions.
. Identifying and addressing communication needs.
. Managing efficiently under time constraints due to crises, changing
priorities and urgent directives.
Administrator and Financial Management Resources Officer for the Assistant
Deputy Minister Personnel - Transport Canada for 3 years. Substantial
expertise was acquired in the following:
. Substantial experience contributing to the decision-making process
through briefings, counseling and coordinating on issues with
officials and stakeholders of various ranks.
. Analyzing and developing financial and administrative internal
policies and processes.
. Advising management on procurement processes and consulting contracts.
. Providing advice to senior management on financial resource issues.
. Participating in the development of a comprehensive Management
Performance Framework, including performance indicators and a balance
scored card for the Branch (3 year cycle).
. Designed, developed and implemented a financial system for the Branch
(Assistant Deputy Minister level).
Administrator and Financial Management Resources Officer for Assistant
Deputy Minister Policy and Coordination Transport Canada for 2 years.
Substantial expertise was acquired in the following:
. Providing advise and recommendations to the Assistant Deputy Minister
on the corporate business plan and business case communications, TB
submissions and Cabinet Documents.
. Substantial experience contributing to the decision-making process
through briefings, counseling and coordinating on issues with
officials and stakeholders both internally and externally.
. Provided advice on federal planning and budgetary accounting
principles.
. Designed, developed and implemented a financial and reporting system
for the Branch (Assistant Deputy Minister level).
. Designed a comprehensive Management Performance Framework, including
performance indicators and a balance scored card for the Branch (2
year cycle).
Language Profile
Bilingual: English (fluent) and French (fluent)
Education
BACHELOR OF COMMERCE - HONOURS OTTAWA UNIVERSITY (June 1983)
Ottawa, Ontario
BACHELOR OF ADMINISTRATION - HONOURS OTTAWA UNIVERSITY (June 1982)
Ottawa, Ontario
Professional Membership
Canadian Management Consulting Institute
United States Training and Development Association
Canadian Training and Development Association
Security
Level: Enhanced (2014)
Level: Secret (In Progress - PWGSC)
Voluntary Experience
Served in various executive or coaching roles in several community-based
organizations such as the Rockland Basketball Association, Ottawa and
Rockland Touch Football Association, Canadian Association of Alpine Skiing
and Ski Instructors, Rockland Minor Hockey Association, Spinning Instructor
and trainer with the YMCA, member of The Athletic Club, and was a member
and CFO of Orleans Club Citadel condominium.
References: Available upon request
* Bachelor's degree in Applied mathematics, Statistics or any other
concentration with significant proportion of mathematics, or equivalent
work experience, which ensures an equivalent level of competency (2-5
years).
* Knowledge of forecasting tools and methodologies.
* Knowledge of Contact Center environment.
* Highly organized with demonstrated organizational, analytical, and
problem solving skills.
* Bilingual (French and English) an asset.
* Experience and recognized competency in workforce management solution IEX
TotalView
* Advanced expert knowledge of processes, key performance indicators, and
systems, such as IVR, ACD, IEX TotalView including productivity add-ons,
etc. in a contact centre environment.
* Ability to maintain a positive attitude despite high-pressure situations
and manage multiple priorities within tight deadlines.
* Ability to work extended hours to meet deliverables when necessary.
* Proficient with Microsoft Office software (Excel, Word, PowerPoint).
* Highly organized with demonstrated organizational, analytical, and
problem solving skills.
* Excellent interpersonal communication skills, ability to work with
various levels of management up to and including Senior Management as well
as work within multifunctional teams.
* Working knowledge of process improvement methodologies.
* Strong project management skills, planning, organizing, and prioritizing.
* Excellent analytical and problem solving skills.
* Professional with strong facilitation and presentation skills.
* Able to work under pressure and meet deadlines;
* Possess to following qualities: sense of urgency, autonomy, attention to
detail, initiative and flexibility.
* Hands on Experience in IEX TotalView Workforce management (call
forecasts, scheduling and queue management database administration,
masterfiles compilations, tour groups rotational structures, Agent self
serve integrations strategies).
* Expert level knowledge of IEX TotalView including:
* Excellent knowledge of workforce management systems, processes and policy
* Excellent knowledge of all phases of Workforce planning,
Forecasting/Scheduling and Intra-day functions.
* Possess the professional experience and aptitude to address escalated
issues with a positive outcome
* Experience troubleshooting system problems within IEX TotalView,
providing recommendations for improvement and assistance in the
implementation of recommended improvements.
* Extensive use of MS office/ Excel spreadsheets, and workforce management
tools.
* Training and certification with forecasting / scheduling and related
software packages.
* Excellent leadership and developmental skills
* General business acumen, including reporting and analysis, presentation
skills, and organizational abilities.
The successful candidate will report to the Vice President, Quebec Sales
Key Responsibilities
Accountable for all in Year Revenue objectives, Service Delivery components
and relationship management.
* Owns the Revenue, Contract, EBITDA and customer satisfaction and employee
satisfaction targets and ensures that the direct and indirect account team
executes on the targets successfully
* The Sales Director for a specific segment is assigned "strategic
accounts" with aggregate annual revenues up to $150M.
* Overall authority on account strategy for BCE. Develops detailed business
plan that includes forecasts, projects, operations, trends and maturation
of account(s).
* Develops and maintains executive relationships throughout the account(s).
* Strong sales cadence, and forecasting abilities a must.
* Manages the sales team to respond to changing customer demands and an
evolving market.
* Has overall accountability for customer propositions including deal
components and financials.
Focus & Strategy
* Develops overall account strategy encompassing people, opportunity,
knowledge and partners
* Focus on short term and long term organizational capability planning
(right people at the right time to consistently deliver on the account
plan)
* Strategy development will emphasize consistent growth over the short and
long term with a specific focus on creating new opportunities through
emerging solutions
* Focus on emerging technologies, applications, and outsourcing business
process solutions, consultation and concepts
* Know the customer, know our company (our value), and know our
competition!
* Develop executive relationships both within traditional IS/IT
organizations and within lines of business
* Execute on Sales Blueprint within the territory to align with activities
and strategies in place across the organization
Critical Competencies:
* Minimum of 5+ years of leading a High performance Sales team in the IT or
Telecommunications industry, selling complex solutions including technology
and services
* Strong negotiation skills, Affinity for risk taking, Adaptability and
flexibility A solution oriented leader who has an innate ability to source
and analyze pertinent data to solve complex issues
* Experience asking Customers for their business, with a history of
delivering with discipline, adhering to the "Sales Process"
* Demonstrated experience in enhancing productivity and optimizing a sales
force
* Recognized leader with clear track record of using teamwork to create
competitive advantage
* Advanced financial management and business analysis, communication and
social skills
* Strategic thinker with ability to quickly identify and understand issues
and opportunities in an environment that is highly dynamic and competitive
* A proven leadership who is committed to grow and develop high performance
teams
* Bilingual (French/English)
Preferred Competencies:
* University degree in Business, Marketing, or a related area, Masters or
Professional Designation preferred.
Contact this candidate