Sales Customer Service
Resume:
YESENIA V. HUTCHINS
**** *. *** ******, *** Floor, Plainfield, New Jersey 07060 908-***-**** **********@*****.***
EDUCATION
American School of Business, Freehold, New Jersey
NJ Real Estate Salesperson License, 2004
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Residential Real Estate Appraisal Apprentice Permit, 2003
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Gibbs College, Piscataway, New Jersey
Microsoft Office Users Program (MOUS) Certification Program, 2002
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PROFESSIONAL EXPERIENCE
LAW OFFICE OF HECTOR I. RODRIGUEZ, ESQ., New Brunswick, New Jersey
Paralegal, 2012 to Present
Handle family, workers’ compensation, real estate, and criminal cases. Draft notice of motions and certifications.
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Reference New Jersey Court Rules. Compile exhibits for motions. Write correspondence to the court. Communicate
with court staff, attorneys’ offices, and clients. Conduct client interviews and fill intake forms. Manage discovery.
Draft case information statements, subpoenas, and certificates of service. Update case files with medical records.
Summarize medical records and settlement demands for submission to opposing counsel.
Provide administrative support to two attorneys in the office; handle calendars, scheduling and email management.
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Prepare and draft correspondence, translate documents, and bill clients.
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NORDSTROM, Paramus, New Jersey
Assistant Retail Manager, 2009 to 2011
Managed a profitable $11 million retail operation in the Northeast region, successfully capitalizing in growth
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opportunities, implementing promotional and marketing strategies, and upholding fiscal profitability.
Articulate communicator, effectively training and achieving employee organizational goals for up to 60
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employees at our flagship store location.
Oversaw up to 60 employee schedules to ensure they were maintaining and staying within baseline hours to
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ensure profitability for the division of Cosmetics and Fragrances.
NORDSTROM, Edison, New Jersey
Business Manager, La Prairie Cosmetics, 2007 to 2009
Met and exceeded sales goals through direct in-store customer contact, telephone transactions, and pre-
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booked appointments increasing clientele by 20% annually.
Responsible for exceeding sales, maintaining inventory, and record management.
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Established excellent customer service through direct telephone sales and maintaining contacts with clients.
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Beauty Advisor, Lancôme Cosmetics, 2007
Executed and achieved daily sales goals through daily cosmetic applications and consultations.
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Built and preserved strong client relationships to ensure satisfaction and build customer loyalty.
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Assisted in planning, coordinating and executing successful events monthly to achieve strategic sales plans.
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LORD & TAYLOR, Bridgewater, New Jersey
Counter Manager, Prescriptive Cosmetics, 2006 to 2007
Managed a vast cosmetic and fragrances line, with an annual sales volume of over $120,000.
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Coordinated monthly and seasonal events - increasing event sales by 30% from previous years.
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Maintained strong client relationships, ensuring customer loyalty and satisfaction, resulting in increased
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business and sales by 20% for the year, and trended to be over 30% for the full fiscal year.
SKILLS
Bi-Lingual - English and Spanish
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Microsoft Office - Access, Excel, MS Word (50 WPM), Outlook, Power Point, Word Perfect
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