Customer Service Sales

Rob Harkies

**** ****** ****** ( Niagara Falls ( Ontario ( L2E 2S6 ( 289-***-**** (

********@*****.***

Highlights of Qualifications

< Achieved over 20 years of successful sales experience with goods and

services

< Demonstrated ability to work independently as a positive team leader

and team member

< Experience in successfully managing external relationships with

suppliers, customers and end-users

< Highly adaptable to change with a willingness to learn new concepts

and strategies

< Proficient with computers, business software and hardware

< Proven record of exceeding company and customer expectations

Financial Management / Sales Experience

< Promote, sell and deliver a full range of products and services to meet

the financial needs of current and prospective clients

< Able to provide proactive and efficient service directly to clients by

appointment, face-to-face or over the phone

< Familiarity with a wide range of financial products and services,

including bank accounts, cash handling, cheque clearing, credit and debit

cards, loans and mortgages, foreign currency and travellers' cheques,

insurance and investment products

< Oversaw operations of multiple departments and reporting for both

management and clients

< Enforced policies, procedures and health and safety regulations

< Prepared formal reports to both employer and clients

< Developed and conducted product and motivational seminars; lead training

and informational seminars

< Organized and facilitated sales meetings with staff and management

< Created and presented new policies and procedures to employees

< Produced schedules, monitored adherence, and was responsible for entire

payroll process

< Maintained current clients and successfully attained new clients

< Oversaw promotional blitzes, advertising campaigns, and key accounts;

created presentations and sales training programs for new recruits

Call Centre / Customer Service Experience

< Resolved wide range of customer concerns, conducted in-depth research,

investigated claims and technical difficulties reported by customer

< Ensured complete customer satisfaction though positive application of

tactfulness and assertiveness

< Acted as team mentor; assisted Team Manager with client reports, employee

performance reports, training and mentoring of employees on a one on one

basis, and handling escalation calls

< Performed Team Manager duties in their absence

< Product Champion: Specialist in client hardware for purposes of

informally training team members during production time, created intranet

help files for campaign group to handle troubleshooting with hardware

< Created soft skills training material for campaign group use

Rob Harkies Page 2

Employment Experience

Personal Banking Representative, President's Choice Financial

Financial Sales & Marketing, P.C. Financial Actv8 Marketing, Fonthill,

Ontario

Supervisor, Aditya Birla Minacs, Niagara Falls, Ontario

Supervisor / Senior Product Specialist, Sitel, St. Catharines, Ontario

Owner / Operator, The Resourcery, Brampton, Ontario

Volunteer Experience

Treasurer, Multiple Sclerosis Society of Ontario, Peel, Ontario

Referee and Coach, Ontario Minor Hockey Association, Toronto, Ontario

Education

Completed Mutual Fund Course and Exam IFSE

Apple Certified Mac Technician, Aditya Birla Minacs, Niagara Falls, Ontario

Honours Accounting Certificate, Sheridan College, Oakville, Ontario

Network Internet Systems Specialist, Sheridan College, Oakville, Ontario

A+ Certification, Novell Certificate, MCSE Honours Certificate,

Toronto School of Business, Sudbury, Ontario

Ontario Secondary School Diploma, Orangeville District Secondary School,

Orangeville, Ontario

References Available Upon Request

Contact this candidate