Management Professional

Jofre E. Nieto

*** ***** ** * Jersey City, NJ ***07

Phone 804-***-**** * E mail **********@***.***

Professional summary

As a dedicated and knowledgeable multi unit manager and customer service professional with 20 years experience in the

hospitality and corporate relocation industry, I seek to bring my skills and abilities to add value to your organization.

Management and leadership ability, experience motivating a team of managers to achieve the highest possible results.

Excellent planning, negotiation, and administration knowledge and a proven ability to recruit, hire, and inspire new

managers.

Excellent interpersonal skills, fluent in Spanish, and an effective communicator with superiors, subordinates, and

clients.

Well organized, accurate, and detail oriented, able to meet challenges in an ever changing environment.

Professional and flexible, patient under pressure with a proven experience establishing lasting rapports with clientele.

Experience

2014 – Churchill Corporate Housing NYC/ NJ / Boston / Washington DC/ Florida

Director of Apartment Quality Assurance

Design, implement, and carry out a customized and intimate guest experience to foster consumer loyalty, drive sales,

and maximize profits.

Cultivate and maintain a positive, guest centered culture and inspire Guest Experience team members to deliver the

highest quality service.

Oversee new and unique market opportunities and empower brand ambassadors in the delivery of a successful

customer based culture.

Skillfully apply intimate knowledge of the company brand standard to ensure a consistent and exemplary portfolio.

Amplify revenue earnings and enhance bottom line profitability while maintaining a passion and priority for customer

service.

2008 – 2014 Furnished Quarters NYC / NJ

Director of Operations Manager

Managed and coordinated the daily operations of 900 apartments in multiple New York City and New Jersey buildings.

Oversaw vast areas of building operations, including the establishment and articulation of corporate operating policies,

procedures and standards for market level operations, and property management and guest services.

Guided the creation of a corporate apartment for top level corporate executives and ensured that all policies and

procedures paralleled company goals and objectives.

Managed and mentored employees to properly implement the highest quality standards of performance and safety policies

and procedures.

Leveraged financial background in pricing, revenue management, and revenue analysis to create creative and sustainable

rate plans for all individual properties and to augment profitability.

2004 2008 Interstate Hotels and Resorts (BridgeStreet) NYC/NJ

Assistant Manager

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Solely managed the operations of 450 luxury corporate apartment buildings throughout the New York City and New

Jersey markets.

Coordinated with and effectively delegated to subordinates to direct the daily running of individual buildings.

Developed longer term corporate strategy to design effective market strategies and to meet and exceed high standards

of customer satisfaction, revenue, expense management, and employee retention.

2001-2004 Accor Hotels - Mid-Atlantic Region

Area Manager

Managed and directed operation of 17 properties (totaling just under 2,000 rooms) across 4 states (Virginia, West

Virginia, Maryland, and Pennsylvania).

Produced revenues of $24 million and met ambitious financial goals every year.

Increased revenue by $400,000 by creatively increasing occupancy and Revpar through proper price management

implementation.

Successfully designed region wide programs to decrease customer complaints by 45%.

Assumed obligations outside job description to provide Spanish translating for Human Resources and worked with the

Diversity Committee to create a company culture of internal promotions..

1999 2001 Accor Hotels Palatine, IL

General Manager /Trainer

Autonomously managed a 123 room hotel and managed Accor’s Midwest training center.

Closely trained and mentored incoming general managers on procedural and office intricacies.

Selected as a member of the General Manager Leadership Team to serve as a crucial link and liaison between field

and upper management to drive peak performance standards.

1998 1999 Accor Hotels South Bend, IN

General Manager

Managed and oversaw a 146 room hotel adjacent to the University of Notre Dame campus.

Expertly designed a group sales program to achieve 100& occupancy for all football weekends.

Minimized employee turnover to provide for the most efficient management and vastly improved quality and audit

scores in exceeding company goals.

1994 1998 Red Roof Inn Seacaucus, NJ

Assistant Manager

Coordinated all employee scheduling, payroll organization, and monthly P/L variance reports.

Contributed Spanish language translation for both employees and customers.

Supervised area renovations and provided management expertise to other Red Roof locations.

Education

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Business Administration, New Jersey City University

Computer skills

Windows, Microsoft Word, Excel, Power Point and Outlook

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