Customer Service Quality Assurance

ROBYN G. PETTY

**** * ***** **

Mishawaka, IN ***45

Cell 219-***-****

************@*****.***

OBJECTIVE

Seeking a challenging position with a leading company to apply and cultivate my skills and values in

leadership, management, and business.

QUALIFICATIONS

Team-focused and efficient at organizing people and daily tasks. Possess strong analytical and computer

skills, including Microsoft Office, Excel, Word and Access. Proficient in developing innovative ideas.

Strong supervisory and management skills. Great attention to detail in cost reduction and quality control.

Certified in ISO9001-2008 and TS16949-2009

EDUCATION

2005 Kelley School of Business, Indiana University at Indianapolis

Bachelor of Science Degree in Business Management and International Business

EMPLOYMENT

2012-Current Production Control Manager Precoat Metals Kingsbury LaPorte, Indiana

• Develop from forecast, production schedules that maximize plant efficiencies while ensuring

customer expectations

• Manage paint inventory with the Just in Time method

• Ensure communication with Vendors and Customer service to meet customer demands and

expectations

• Work closely with the Production Control Manager and Quality Control Manager to reduce line

efficiencies and reprocess

• Responsible for Paint Purchasing and inventory control of paint using MRP software

• Reconcile Purchase Orders and accounting discrepancies

• Manage and coordinate plant paint material flow, accuracy and organization

• Experienced in six sigma in a Lean Manufacturing environment

2011-2012 Production Scheduler Gra-Mag Truck Interior London, Ohio

• Schedule multiple production lines using MRP Trans4M software

• Work close with floor personnel to ensure schedule efficiency

• Coordinate shipping for all customer deliveries in a timely manner

• Responsible for scheduling seven customers in a high demand/paced environment

2009-2010 Production Scheduler--Foam Rubber, LLC., New Castle, Indiana

• Scheduled the production line for efficiency and production

• Managed plant inventory

• Communicated with vendors to manage delivery schedule and orders

• Managed and scheduled product deliveries with line production and drivers

• Developed database management system to ensure cost control of production

2008-2009 Production Scheduler--Roll Coater, Inc., Carmel, Indiana

• Scheduled the production line for efficiency and production

• Managed paint inventory at the plant and responsible for ordering paint

• Communicated with staff and line personal to ensure successful completion of production

schedules

• Communicated with paint vendor/suppliers to manage paint delivery and orders

2006-2008 Settlement Analyst Power/ISO, ACES Power Marketing, Carmel, Indiana

• Responsible for analyzing accounting transactions associated with energy trading and

scheduling

• Responsible for the settlement of third-party power purchases, sales, and point-to-point

transmission, which includes volumetric and pricing verification

• Responsible for ISO/RTO settlement practices, procedures, theories and settlement data analysis

• Resolved questions, disputes, and data errors in the settlement computations and provide reports

2003-2004 Inventory Control and Quality Assurance JC Penney Plainfield, Indiana

• Used SAP software to track production and inventory in a light manufacturing high volume

facility

• Audited and inspected shipments and processes for quality assurance

• Implemented lean manufacturing concepts to ensure high levels of production and safety

practices

2000-2002 Food Service Supervisor, Twin Falls Community Work Center, Idaho

• Supervised offenders and staff in a food service environment

• Ensured compliance with OSHA, FDA and EPA health, safety, sanitation, and security

regulations

• Maintained inventory of food, supplies, and equipment, and ordered food and related kitchen

items

• Responsible for finding solutions to lowering costs of all supplies and inventory.

Contact this candidate