Customer Service Sales

ROBERT ANDREJCZYK

*** ******** ** *********, ** *1524 • ***********@*****.*** • 508-***-****

Hard working professional with strong analytical and communication skills. Detail oriented. Effective collaborator

adept at achieving results in a team based environment. Proven project planning and organizational abilities.

Creative problem solver. Trilingual speaker; able to communicate effectively in English, Spanish, and Portuguese.

Technical Expertise

Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook), SQL (7 10 yrs exp), Crystal Reports

creation/customization (3 yrs exp), Sage Accpac ERP, Sage CRM, Various project specific database applications

Professional Experience

Customer Care & Inside Sales Mgr • Security Engineered Machinery – Westboro, MA • 05/2011 05/2014

• Extracted data from ERP and CRM systems. Created reports and metrics for sales analyses and development.

• Analyzed data for accuracy and integrity to improve efficiency of sales and marketing efforts.

• Automated data extraction and report creation processes to enable report creation upon demand.

• Managed daily activities of 4 Customer Care staff providing inside support to sales team.

• Managed 2 Traffic Department staff in improving operational efficiency and realizing cost savings.

• Provided customers with technical support and troubleshooting procedures for all products.

• Identified and realized process improvements for all business areas through increased automation.

• Coordinated capital equipment installs at customer sites by facilitating collaboration among business areas.

Project Manager • Environmental Service Concepts – Natick, MA • 08/2007 05/2011

• Managed daily activities of 65 house and grounds keeping staff at the largest mall in New England.

• Produced weekly reports documenting service provision in accordance with contractual demands.

• Assessed processes and procedures to identify improvement opportunities.

• Achieved a 96% score (one of the country’s highest) in General Growth Properties annual (2010) “Clean, Safe,

Secure” site survey.

• Trained Spanish & Portuguese speaking staff in all aspects of job performance.

Business Analyst/Federal Claiming Supervisor • Public Consulting Group – Boston, MA • 07/2001 08/2007

• Coordinated data collection and processing activities for three Claiming Specialists.

• Developed and managed databases to produce client data for claim submissions. Analyzed data to improve

claim accuracy and for financial forecasting/planning.

• Parsed and derived columns from client data received in a wide variety of file formats.

• Automated data input and processing steps for greater efficiency and reporting capabilities.

• Reduced Medicaid claim rejections from 5% to <1% by analyzing and improving QA processes and developing

process for calculating check digits for deficient Medicaid numbers.

• Prepared and revised procedure manuals for all claiming processes and operations.

• Coordinated provider site visits to determine compliance with federal regulations for claiming assurance.

• Prepared materials and presented trainings to establish statewide federal compliance standards.

• Additional duties included: detailed data/financial analyses; development of project work plans; assisting in the

creation of project budgets/revenue estimates; establishing/maintaining productive client relationships.

Related Experience

Financial Secretary/Event Coordinator • Bethlehem Bible Church – West Boylston, MA • 01/2010 Present

• Manage the database and contribution deposits for 400 members. Produce annual member tax reports.

• Coordinate marketing (print, web, email), staff, activities, and logistics for all church conferences.

• Oversee various ministries essential to weekly church operations.

Server • Worcester Country Club – Worcester, MA • 07/2006 Present

• Work part time in a fast paced and demanding environment providing quality service to regular clientele.

Provide service in various capacities including banquets, dining room, and private parties.

• Completed “Above and Beyond”, an intensive customer service/satisfaction training seminar.

Education

Bachelor of Arts Degree in History • Clark University – Worcester, MA • 08/1997 05/2001

• GPA: 3.5 / 4.0; Member of Phi Alpha Theta History Honor Society

• Four year participant on Varsity Basketball; captain as a senior.

• Recipient of prestigious Russ Granger Award for Career Academic Excellence and Athletic Achievement.

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