Customer Service Quality Assurance

Location:

Posted:

September 05, 2014

JENNIFER LEA JACKSON

Cameron, North Carolina 28326 *************@*****.***

OBJECTIVE

To obtain a position in Environmental Science where I may use my skills, experiences, and education that I

have obtained and where I may gain more experience and skills

EDUCATION

December 2013

North Carolina State University

Bachelor of Science Degree in Marine Science with geology concentration GPA 3.5/4.0

Golden Key International Honor Society Member

Minors: geology and mathematics

May 2009

Central Carolina Community College

Associate of Science Degree GPA 3.8/4.0

Cary C. Todd Mathematics Excellence Award

PROFESSIONAL EXPERIENCE

Field and Lab Technician Cameron Testing Solutions, Sanford 2014

o Purged and sampled monitoring wells, setting up of and sampling of compositor

o Performed turbidity, total suspended solids, biological oxygen demand, chemical oxygen

demand, pH, ammonia, nitrites, total dissolved solids, total/fecal coliform, and settleable solids

analysis

o Quality control through pipette calibration, thermometer calibration, daily calibration curves as

well as quarterly proficiency testing

o Data entry, Log maintenance, Report Reviewing, Customer Service

Par 4 Server Cracker Barrel Old Country Store, Sanford 2011-present

o Mentoring of new hires, quality assurance, inventory control

o Customer service, order accuracy, handling guest complaints

Lead Server Hams Restaurant, Sanford 2006-2011

o Innovative with a history of satisfied customers

o Created a positive work environment by motivating coworkers

VOLUNTEER EXPERIENCES

Lee County Relay For Life: assisted with collections for the Black Belt Leadership Academy team annually since

2008, proceeds increased by 50% from 2012 to 2013

Outreach Food Drive: helped raise funds to feed families in Lee County Thanksgiving dinner, collected enough

funds to feed 36 families in 2012 and 75 families in 2013