Customer Service Medical

L atashia N. Jenkins

**** ******* **.

Marietta, Ga 30060

Phone: 706-***-****

E-mail: t ************@*****.***

OBJECT I VE

To contribute acquired formal education and on the job t raining to an organization offering a

challenging position.

Experience

Eisenhower Army Medical Center, Depa rtment of O rthopedic and Podiat ry

Fort Gordon, Georgia 30905 12/2010-

Cu r rent

Medical Support Assistant, Contractor – Onward Healthcare

• Proficient in the operation of AMEDD computer charting systems (CHCS, AHLTA, and

ESSENTRIS) and utilized these systems to enter patient information, locate records, and enter

orders such as x-rays, and labs per physicians request.

• Scheduling appointments, patient check- in and follow ups.

• Answering busy phone lines and relaying messages.

• Provide excellent customer service.

• Corresponding with the nurse case managers and clinic providers to assist in clinical

templates.

• Insurance verifications.

• Electronic Medical Records (EMR)

• Usage of spreadsheets to close out daily reports for the clinic.

• Entering x-rays into the CHCS systems per the providers

• Maintained all H IPPA rules and regulations.

Belle Te r rance Health and Wellness Center, Depa rtment of Family Medicine,

Augusta, Georgia 30906 04/2009- 12/2010

Medical / Dental Receptionist

• Dental and Medical Registrations, patient check –in and follow ups.

• Excellent writ ten, verbal, and interpersonal skills.

• Receive Co-pays.

• Liaison between insurance companies and providers.

• Knowledgeable of Medicaid, Medicare, and Third Party insurance policies.

• Answering multiple phones and relaying messages promptly.

• EMR system, Eagle Soft system, and Nextgen.

The Augusta Association of I n te rnal Medicine, Hephzibah, Georgia 30815

Receptionist / Phlebotomy- Onsite Trained 08/2007-

04/2009

• Served as receptionist at the laboratory front desk.

• Perform t r iage and obtain vital signs.

• Accessing lab requests.

• Answering non-technical inquiries and referring technical inquires to the appropriate

l aboratory staff member.

• Used sterile techniques during blood drawing and producing minimal t rauma to the patients.

• Ensured proper labeling, collecting, transporting, handling and processing blood specimens for

analysis.

• Perform aseptic procedures.

• Used proper storage conditions to preserve specimen integrity.

• Responsible for quality assurance program for compliance with CLIA waived laboratory and

patient result t racker.

• Assure HIPPA and OSHA compliance.

• Collect routine laboratory specimens including phlebotomy, urinalysis and oral swabs.

• Adhere to infection control and safety policies and procedures.

• Followed established turn-around-time expectations and used logs appropriately to ensure

daily efficient operation of the department.

• Understood the basic medical implications of the tests and explained to the patients.

• Entered patient’s information into the EMR system.

The Medical College of Georgia, Augusta, Georgia 30912

Patient Accounts / Bil ling Clerk 05/2004- 07/2007

• Identify problem accounts with insurance companies; investigate and correct errors.

• Follow –up on missing account information and resolve past- due accounts.

• Answers inquiries by phone regarding accounts and insurance guidelines.

• Contacts Medicare, Medicaid, and other Third Party insurances in reference of delinquent

accounts.

• Prepare payment plans and monitors adherence to plans by responsible party.

• Direct accounts to outside collections when necessary.

• May contact attorneys, employers, physicians, and other necessary to obtain information for

resolution of credit and collection matters.

• Prepare reports to identify and resolve A/R and referral problems.

• Post data; verifies and performs mathematical computations; maintains medical record files.

• Compose and type routine correspondence, memos, letters, etc.

• Utilized medical terminology skills.

• Adhere of CPT and ICD -9 codes.

• Ability to interpret accounts and records.

• Ability to persuade and influence.

T he Medical College of Georgia, Augusta, Georgia 30912

Patient Access Representative / Admissions 01/ 2002- 05/2004

• Obtain demographic and insurance information for pre-registration/registration on all patients.

• Communicates hospital’s financial policies to all patients.

• Identifies patients who require early financial counseling intervention.

• Collects on self-pay accounts, co-pay and deductibles.

• Documents financial arrangements.

• Cross trains in ER, PRE-OP, PEDIATRICS, and ADMISSIONS CLINIC.

• Familiar with Advance Beneficiary Notice, precertification, ICD-9 coding, and Medical

Terminology.

• Communicate with Unit staff to arrange bed management for admission patients.

• Maintains understanding of insurance, registration, scheduling, referrals, authorizations and

account follow-ups.

• Knowledge of Medicare, Medicaid, and 3rd party payers HMO and PPO.

• Usage of varies EMR systems.

• Typing 40 wpm.

• Excellent Customer Service skills.

Education

T raining for L ife Career Center; Augusta GA Degree Earned 09/2014

P hlebotomy

Augusta Technical College, Augusta GA Degree Earned 07/2011 Medical

Coding

Augusta Technical College, Augusta GA Degree Earned 06/1999 B usiness

O ffice Asst.

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