Customer Service Office

Myrtle Lee

Oklahoma

******.***@*****.*** - 405-***-****

WORK EXPERIENCE

Admin Tech III

OK Dept of Human Services - Oklahoma City, OK - April 2002 to Present

Responsibilities

Monitors our walk in log for clients that comes into the office to speak with their worker.take clients call when

workers are absent and pass along messages or forward calls to the supervisor.Perform Daycare Liaisons

duties, answers child care provider's questions re:daycare issues,Payroll timekeeper for 17 workers

Accomplishments

i'm constantly learning new things all the time. I give input and ideas on new or revised office policies re; clerical

duties and improving on customer service skills.

Skills Used

Microsoft Word, Access, Excel,Tempest, IMS, KIDS

Tax Preparer

Jackson Hewitt - Oklahoma City, OK - October 2012 to March 2013

Responsibilities

Preparing client's personal or business tax retutns,answering tax questions,providing clients with information

regarding tax deductions

Accomplishments

Found some clients other tax deductions that they could've taken resulting in a bigger refund.

Skills Used

Microsoft Word, Excel, Profiler

EDUCATION

Diploma in Business Accounting

Wright Business School - Oklahoma City, OK

1999 to 2002

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