Administrative, clerical, customer service

Melissa Anderson

***** ***** ***** **

Hampton, GA 30228

770-***-****

**/****-******* ******* ****** Police Dept. Jonesboro, GA

Dispatcher III

Performs multiple tasks simultaneously; takes appropriate action when

presented with a routine call or a stressful life/death situation;

assessing incoming 911 and non-emergency calls; enters emergency call data

into computer for dispatch or transfers/connects calls to appropriate

department extension, service or agency; maintains conversation with caller

to obtain/verify pertinent information and to comfort them until assistance

arrives; monitors multiple radio frequencies often while answering/handling

phone calls or other radio frequencies and responding to in-person requests

for services or records. Train new employees to become dispatchers.

10/2001-2007 TriWest Healthcare Alliance Phoenix, AZ

Senior Enrollment Specialist

Received incoming mail. Sort and batch the forms for the production staff.

Mail ID cards out to the military base. Scan and index documents into the

system. Correct error logs on a daily basis. Processed applications.

Received online credit cards and applied fees to account. Currently working

DOES/DEERS complicated issues that production staff is not able to

complete. Log issues on DMDC log if needed. Assist with getting passwords

reset.

5/2001 - 8/2001 SIB Mortgage Corporation Phoenix, AZ

Receptionist

Answer multiple phone lines, copy loan packages, sort mail, and fax out

daily rate sheets.

10/1999 - 12/2000 West Teleservices Killeen, TX

Market Representative

Maintained a certain level of customers through sales and services.

Placed outbound calls throughout the United States to restore the loss of

consumers in a competitive market. Recorded data into files at a rate of

35+ words per minute.

10/1995 - 10/1999 U. S. Army FT.Hood, TX

Patient Administrative Specialist

Compiled biostatistical data and prepared required statistical reports on

outpatient visits, admissions, disposition, and other selected workload

data. Screened and booked appointments for over 100 patients on a daily

basis. Responsible for answering multiple phones and routing the calls for

further assistance.

Education 2/1996 Patient Administrative Course US-TX-Fort Sam Houston

Certification

5/1995 Yoe High School US-TX-Cameron

High School or equivalent

Reference

Upon request.

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