Customer Service Project Manager

Mercinda "Cindy" Kadunc

**** ********* *****

Lawrenceville, Georgia 30044

Telephone: 770-***-****

Email: *********@*****.***

__

Objective: To obtain a position that will utilize my skills and

experience.

Summary of Qualifications:

Supervisory and customer service experience exceeds nine years. Delegation

and motivational skills needed to promote commitment to high standards and

quality performance. Quality Control and Total Quality Management

background. Facilitated and presented educational and training seminars.

Experience:

GENERAL BUILDING MAINTENANCE, INC.

October - 2011 - May 2014

RECEPTIONIST

Corporate Office

Greeted all customers.

Ordered Office supplies for all 13 offices in 9 states.

Worked on Excel spread sheets for Payroll, A/R, and for

tracing supply usages for all offices.

Handled phone calls on a 25 line phone system.

Typed letters and memos for the president as requested.

Put marketing books together for bids and prospective

clients.

Did all Fed-Ex shipping, handled all out-going mail and

incoming mail.

Type 45 WPM

Other duties as assigned.

November, 2005 - June, 2011

Metametrix Clinical Laboratory, Duluth, Georgia

Lab Report Specialist/Accessing-Lab Specialist

. Collated reports with marketing materials and interpretive guides.

. Entered identification code from each report into the LIMS program

to enable on-line report viewing.

. Built specimen kits and inserted instructions to appropriate tubes and

pipette the appropriate Thymol preservative into organic tubes.

. Retrieved and shipped specimen orders for clients off the website

using Netsuite.

. Received and separated blood, urine, saliva and stool specimen

samples.

. Entered all specimens into the labs' data base for

processing and creation of batch sheets using the Star

LIMS program

September, 1998 - May, 2004

Georgia Student Finance Commission Hope Teacher

Scholarship, Tucker, Georgia

Administrative Assistant

. Provided support to the State Service Scholarship Section.

. Provided quality customer service to students, teachers and

educational officials regarding the application, generating

acknowledgement and/or award letters.

. Entered award statistics, processing and tracking

verification forms' data.

September, 1998- May, 2004

RERC Environmental, INC., Atlanta Georgia

Project Manager Assistant

. Coordinated with utilities for survey reports.

. Compiled and distributed job reports. Created templates for maps.

. Developed a notebook with a checklist and a record of communications

for the field engineers.

. Requested Environmental Risk Management Survey Reports.

. Created new job sheets and database for all projects.

. Requested chain titles for new projects.

. Maintained the invoice log and generated bimonthly invoice reports to

be presented to corporate each month.

Education:

Austin Peay State University, Clarksville, Tennessee

Associate Degree-Police Science and Administration

Special Training and Classes:

. HIPPA and Blood Borne Pathogens

Skills: Mainframe, PC, IBM, Apple Software: MS Excel, MS Word,

PowerPoint, Access, Harvard Graphics, ClipArt, Netsuite, Excel, Star LIMS

and Outlook. Produce in-house newsletters/bulletins using desktop

publishing abilities.

Contact this candidate