Events management, customer service

Angelo Benjamin Lee Balatbat

* ****** ***** ***. ******** Village Malanday Home: 490-3784

Marikina City, 1805 Cell: +639*********

**************@*****.***

Objective

• To work and grow in a company which values the individuality and worth of all it's employees.

Education

University of Santo Tomas, Espana, Manila 2010

BS Hotel and Restaurant Management

Experience

EXCITE Inc., 33 Kamuning Rd., 2nd flr. Phoenix bldg., Quezon City October 2013 - Present

Project Coordinator

• Find and coordinate with specific suppliers

• Gather and summarize data needed for post event reports

• Overall coordination of event activities and manpower

• In charge of the acquisition of all event materials and supplies

• In charge of acquiring all permits needed to conduct event activities

Convergys, MDC 100 Bldg, Eastwood Quezon City February 2013 - October 2013

Microsoft Answer Desk

• Answer customers' inquiries regarding Microsoft Office Applications through calls and emails

• Collate all information gathered during phone and email conversations with customers

• Send all gathered data to team lead for consolidation

Atos, Cybermall Bldg. Eastwood, Quezon City May 2012 - September 2012

IT Helpdesk

• Provide technical assistance and support for incoming queries and issues related to computer

systems, software, and hardware.

• Respond to queries either in person or over the phone.

• Train computer users.

• Maintain daily performance of computer systems.

• Respond to email messages for customers seeking help.

• Ask questions to determine nature of problem.

• Walk customer through problem-solving process.

• Install, modify, and repair computer hardware and software.

• Clean up computers.

• Run diagnostic programs to resolve problems.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other

systems.

• Install computer peripherals for users.

• Follow up with customers to ensure issue has been resolved.

• Gain feedback from customers about computer usage.

• Run reports to determine malfunctions that continue to occur

Hinduja Global Solutions, E. Rodriguez jr. Libis, Quezon City November 2010 - December 2011

Healthcare Associate

• Examine complex or unusual claims to determine whether they may be covered.

• Coordinating or conducting investigations on insurance claims

• Identifying claims with possible recovery from third parties,

• Discuss covered benefits to inquiring providers

Skills

• Adept in using Microsoft Office Applications

• Event Management

• Technical Support

• Customer Service

• People Oriented

References Available Upon Request

Contact this candidate