Customer Service Safety Officer

Darrell Milliones

**** ***** ****** • Pittsburgh, PA • 412-***-**** *********@*****.***

Summary of Qualifications

• Developed strong communication skills as a public speaker for Middle School Career Fairs and the Center for

Healthy Hearts and Souls

• Served as a youth mentor in a drug and alcohol awareness program

• Strong commitment to community services as a camp counselor at Blakely Center and Kinsley House

Association

Computer Skills

Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Education

B.S. in Criminal Justice, Graduate

Point Park University, Pittsburgh PA

3.5 GPA, Dean’s List; Criminal Justice Club

A.S. in Criminal Justice and Business Administration, Oct. 2008

Pittsburgh Technical Institute, Oakdale PA, Dean’s List

Relevant Coursework: Criminal Investigation, EOC / Dispatch, Security and Loss Prevention, Corrections,

Criminal Procedure, Terrorism, Juvenile Justice

Certifications

APCO Telecommunicate 1, CPR/AED, DPW Med Training

Professional Experience

Broad River Correction, Columbia, SC Jan. 2012 – Aug.2014

Correctional Officer 2

• Security checks of inmate cells and/or immediate work areas

• Cell shakedown's for contraband

• Frisk and strip searches of inmates

• Patrol rover of the institution

• Inmate cell inspections

• Informal and formal inmate counts

• Control and custody of inmates, incident reporting

• Inventory equipment while on certain duty post

• Four team cell movement

• Transport inmates from other institution

• Incident writing

• Vehicle searches

• Baggage check

Renewal, Pittsburgh, PA Jun. 2011 to January 2012

Site Monitor/ Guard

• Supervise the movement of residents on a twenty-four hour basis.

• Complete daily head counts.

• Administer Alcolyser tests.

• Read and understand emergency plans for all of the centers.

• Communicate between floors and buildings, using different devices.

• Supervise distribution of residents’ medications/Audits medication book.

• Conduct pat and strip searches.

• Obtain urine samples.

• Check residents in and out of the center.

• Provide intake papers for new residents.

• Inventory clothing and personal belongings of new residents.

• Follow guidelines for escaped residents as outlined in pre-release procedures.

Auberle Male Group Home, McKeesport, PA

Night Monitor/ Youth Counselor Dec. 2008 to Aug. 2010

• Evaluated behavior of residents, children ages 8 to 20; complete evaluation form using point system

• Utilized excellent verbal and written communication skills

• Role model appropriate behaviors and leadership skills

• Monitored residents during night shift

• Prepared and distributed medications

• Participated in staff meetings to discuss resident behavior issues

• Supervised home visit with residents

• Ability to establish and maintain effective working relationships with students, families, school personnel

Kennywood Inc, West Mifflin, PA

Public Safety Officer, Jun. 2008 to Oct. 2008

• Served and protected park guests and staff; directed traffic in and out of parking areas

• Maintained a safe environment by enforcing policies and addressing inappropriate behaviors

• Bag Check

• Pat Down

• Patrol parking lot of entertainment park

ISS, Pittsburgh PA Sept. 2004 to Dec.2010

Maintenance Worker

• Power Wash Stadium Seats

• Inventory and Restock Bathroom

• Plumbing

• Repair and Install Stadium Seats

• Provide Customer Service to Guest at Stadium Areas

• Forklift

• Demolition

• Snow Shoveling

• Cleaning and maintaining concourses and restrooms during events

• Post event clean-up/blowing in seating areas and concourses

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