Customer Service/Administrative Assistant

MINH HUYNH

**** ********** *****, *** ****, CA **121

Cell: 408-***-**** ********@*****.***

PROFESSIONAL SUMMARY

An Administrative Assistant who goes above and beyond basic administrative tasks and takes on

multiple projects at once. Highly organized, detailed oriented, excellent work ethic, and strength in boosting company

morale.

SKILLS

Microsoft Office proficiency Strong interpersonal skills

Schedule management Self starter

Meticulous attention to detail Time management

Results oriented Excellent communication skills

Professional and mature Strong problem solver

Dedicated team player Flexible

WORK HISTORY

RECEPTIONIST/PROGRAM ASSOCIATE

4/2014 to 7/2014 NTT INSTITUTE INNOVATION INC. Palo Alto, CA

Briefing Coordination Customer Service

Meet and greet customers

Prepare rooms for meetings/presentations

Prepare badges for guests

Prepare all briefing materials for customers

Bring up agenda in meeting rooms on screens

Schedule catering

Enter customer and briefing data in visitor management system

Manage inventory of customer gifts

Schedule meeting rooms and maintain calendar

Turn on systems via Crestron interface as needed

Coordinate with security when necessary

Monitor events

Download email presentations and on LAN storage location

Coordinate transportation requests as requested

Book restaurant reservations

General Administration

Responsible for general administrative support for the CXC which

include data entry and report generation

Answer phones and relay messages

Use briefing center database for customer satisfaction surveys and report results

Gather presenter presentations

Maintain inventory of office supplies and order when necessary

Manage routine facility maintenance

Maintain professional environment at front desk and in lobby

Oversee cleaning services

Ensure lobby phones are working properly

Process briefing evaluations and remind host to follow up with CSAT feedback

Manage ongoing projects to support CXC Director

Track budget per meeting

Organize internal meetings and events that are hosted within the CXC

CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATIVE ASSISTANT

11/2011 to 12/2013

Wells Fargo Los Gatos, CA

Developed and implemented documentation handling to enhance efficiencies and minimize

redundant workload within the team to eliminate draw down soft costs while enhancing

productivity.

Processed and managed all aspects of check request voucher transactions, internal

reimbursement requests, maintained all reporting and documentation in accordance with

company policies and procedures.

Management of housekeeping, ensuring office and environment is kept in line with the

policies and standards as necessary. General office management including maintaining

office in a professional and well presented condition, greeting clients, answering telephones,

assisting visitors and resolving a range of administrative problems and inquiries from both

internal and external teams.

Implemented Administrative standards to streamline all scheduling and coordination of

meetings, interviews, appointments, events and other tasks requiring event planning for core

executive team.

Managed office supplies, vendors, organization and upkeep.

Coordinated domestic and international travel arrangements, including booking airfare,

hotel and transportation.

1/2009 to 4/2011 SALES EXECUTIVE ASSISTANT

Bank of America Sunnyvale, CA

Provided enhanced executive administrative support to the core Executive team and Vice

President coordinating data / report management using proprietary office CRM applications

while maintaining equal levels of support and administrative assistance to our sales team of

38 individuals.

Established, maintained, and updated files, databases, records, and other documents.

Work directly with the sales manager in sending out recognition correspondence to the

appropriate sales associates.

Processed and managed all aspects of check request voucher transactions, internal

reimbursement requests, maintained all reporting and documentation in accordance with

company policies and procedures.

General office management including maintaining office in a professional and well

presented condition, greeting clients, answering telephones, assisting visitors and resolving

a range of administrative problems and inquiries from both internal and external teams.

Development of training standards and lead comprehensive.

EDUCATION

Evergreen Valley College: Business Information System and Computer Application

San Jose, CA

Contact this candidate