human resource

Lily Tam

****.*****@*****.***

213-***-**** Cell

909-***-**** Home

KNOWLEDGE

More than 20 years of progressive managerial experience. Excellent computer, organizational,

interpersonal, and communication skills. Responsible, detailed-oriented and self -motivated. Able to

function under extreme pressure and support multiple projects in a fast-paced environment. Able to

define project objectives and then oversee the efforts of the team and third-party contractors to

timely deliver the projects according to plan. Versatile and capable to adapt to any type of work

environment quickly.

SKILLS

Computer Programs and Softwares: AS400, Paragon, MAS90, Peachtree, Omnis 7, Oracle, MS Word,

MS Excel, MS Outlook and Lotus.

Interacting and monitoring sales force.

LANGUAGES

Trilingual: English, Spanish (native proficiency) and Chinese (basic Toisanese)

EDUCATION

Business Administration

1985

California State University, Los Angeles

WORK EXPERIENCES

FIRST TEAM REAL ESTATE

1/13- Present

Office Assistance

DUROFIX, INC (AcDelco) - Power Tool

4/10 - 1/12

Operation Manager

• Operation: Contribute to the growth of this new public company from ground zero to 3 million in

less than 2 years. Handle lease contract and all negotiating aspects for relocating company to an

office/warehouse building over 27,000 sq ft facility with no operational downtime. Oversee all

departments to ensure its performance to be adequate and cost efficient for the company. Work

alongside with president to ensure strategic plans/forecast for the benefit of the company. Oversee

inventory needs to purchase items based on sales demands and promotions/ advertisement.

• Logistics/ Freight: In charge of all import containers negotiation with a broker, logistics and

freight carriers. Secure and ensure that 2-3 containers shipped monthly were received accordingly.

Knowledge in filling ISF Forms (10+2), Clean Truck Air fee, Pier Pass, and any other Cargo charges.

Monitor and resolve any discrepancies. Maintain and monitor company’s shipping budget at a 3%-

4% minimal by negotiating rates and outsource different LTL(less than truckload) and containers

freight carriers. Responsible to oversee warehouse daily operation and accuracy of shipments.

• Human Resource: Set up and implement company’s policies and handbook. Interviews, screens

and tests candidates for employment. Provides new employee orientation and on boarding i.e.,

(follow-up items, testing, etc.). Maintains personnel file. Review I9, W4 forms, benefits, training,

labor relations, safety compliance’s and compensations. Handle disciplinary actions. List job

openings internally and newspapers. Other duties as assigned i.e., event planning (anniversaries,

company functions, HR calendar items, hotel/ travel / dining bookings)

• Accounting: Perform A/P functions, issue payments, reconcile monthly bank accounts, sign checks

and handle company purchases. Receive employee expense reports and check for appropriate

documentation (original receipts, proper approval, examine expenses against corporate policy);

upload approved payments into system. In charge of monthly commission distribution to sales

force and its accuracy. Work closely with sales force. Process expense reimbursements

• Payroll: Process bi-weekly payroll using automated time tracking system; ensure all time entries

are approved and system is calculating overtime and other time correctly. Calculate new hire pay,

termination pay, pay time off, short term disability and leave of absence programs to ensure

accuracy adjustments to normal payroll (FMLA, ADA, EEO/Affirmative Action, workers'

compensation, unemployment requirements); setup garnishment deductions and direct deposit.

Process payroll and maintain payroll information as required. Provide support for Payroll and

HRMS. Research and resolve problems, perform schedule activities, and liaison with service

provider.

RICHWELL GROUP, INC. dba MAXFIELDSEAFOOD

5/07 - 2/10

Office Manager/ Purchasing

• Human Resource: Setup new employees, confirming data agrees to forms I-9 and W-4. Issues

warning and disciplinary actions. Participates in recruiting and orientations. Conducts and

participates in safety and employee relation investigations. Ensures daily labor needs are met.

Liaison between associates, customer, and leadership. Assists in ensuring payroll accuracy.

Experience in handling sensitive, confidential information. ability to develop and promote

cooperative work relationships with and between employees, leadership, and customer at all levels

of the organization.

• Purchasing: Confers with vendors to obtain product or service information, such as price,

availability, and delivery schedule; conducts necessary follow up and tracking on all purchasing

transactions. Enters and generates purchase orders in company computer system; follows up

purchase order to ensure receipt of proper quality and quantity of specified items; investigates and

resolves problems regarding shipment discrepancies. Review all documents and data for the

purpose of ensuring completeness and accuracy of purchasing process. Authorizes payment for

purchases by forwarding receiving documentation with invoice to Accounts Payable. Keeps aware

of inventory stock for order fulfillment; identifying when items can be pulled from shelf vs. vendor

order. Research and evaluate suppliers based on price, quality, selection, service, support,

availability, reliability, production and distribution capabilities, and the supplier's reputation and

history. Negotiate price and terms and conditions with suppliers to minimize total cost. Conduct

value analysis and obtain competitive bids whenever possible.

• Office Manager: Made scheduling arrangements for daily pickups and deliveries, utilizing our 5 in

house trucks. Monitor warehouse activities to ensure accuracy in our inventory of products in/out-

research and reconcile any discrepancies. In charge of following up with import containers with

broker, shipper, freight carrier and storage facilities. Review and kept weekly track of inventory in

7 storage facilities. Authorize the release of products in/out of the storage facilities. Resolve

inventory discrepancies, A/P, Customer Service and A/R issues. Involve with weekly sales meeting

to plan and forecast future sales and to minimize expenses and cost. Assists in resolving

complaints and problems with vendors and or customers. Communicates with customers by mail,

telephone or company system regarding unit prices, shipping dates, and any anticipated delays.

Spanish language translator between management and non-English speaking employees.

HOOKED ON US, INC. (Apparel) - Division of USDF, Inc.

03/04 - 11/06

Production Manager

• Support and assist VP in searching for new customer accounts for this growing vertical Knit

garment manufacturing company. Strong project management skills.

• Negotiate prices of yarns and main contact for all Domestic and Import yarn suppliers.

• Manage and follow up on sample orders done in Central America, Korea, Pakistan, etc.

• Purchase and ensure timely delivery of all yarn orders needed for the company.

• Primary contact with factories in Central America and for any follows ups of production.

USDF, INC. (Dye House) - Division of HOOKED ON US, Inc.

Assistant Sales Manager

• Assist in the management of a team of 5 employees in the customer service department. Assign

each representative with customers and report in a weekly basis with management of progress and

strategic plans to promote better service.

• Review and in charge of all customer priorities. Schedule priorities with warehouse/ production

managers’ to ensure orders shipped on a timely basis.

• Distribute work and monitor all areas of customer service.

• Assist in trouble shooting any problem areas which involved C/S, production and customers.

Contact this candidate