Engineer Marketing

Nikhil Nair

* ****** *****; Phoenix, AZ; 623-***-****; **********@******.*-****.***; www.linkedin.com/in/nikhilmnair/

OBJECTIVE & SUMMARY

MBA Graduate (Dec ’14) seeking Business Analyst Position

Over 3 years of Operations, Strategy and Marketing experience in the Technology Industry

Skilled at analyzing customer needs, assessing risk and maintaining relationships

PROFESSIONAL EXPERIENCE

Strategic Marketing Intern Emerging Markets Communications (EMC), Miami, USA Jun 2014 – Aug 2014

Pricing Strategy Created pricing scheme for a new product with a potential revenue stream of $650,000 by conducting

internal interviews, generating financial models and researching target customers

Business Development Analyzed Zambian VSAT market and created a product portfolio for customer acquisition

Marketing Communication Created newsletter informing customers of EMC’s new acquisition and expanded product line

Strategic Projects Intern Airtel Kenya, Nairobi, Kenya Jun 2013 – Aug 2013

Business Development Added additional revenue of $1,300,000 by managing alliance partners, converting project goals into

technical requirements; resulting in Airtel forming two new partners and implementing first ever branded

reseller partnership in Kenya

Procurement Conducted voice of customer analysis, evaluated SIM card vendors and sourced 100,000 custom SIM

cards for clients

Product Management Reduced costs of customer care center by 20% by creating a single menu for customers to access

mobile money services and promotions

Business Associate The Development Factory (Personnel Development Startup), Bangalore, India Aug 2012 – Feb 2013

Business Development Developed comprehensive business strategy: analyzed current operations, identified gaps,

inefficiencies, needs, and benchmarked competitors resulting in successful business launch

Marketing Strategy Acquired 2 customers and $400 quarterly recurring revenue by creating social media campaign and

designing personalized products for customers

Configuration Engineer Nokia Siemens Networks (NSN), Nairobi, Kenya Jan 2011 – Jul 2012

Project Management Added revenue of $1,200,000 by creating a report to assign daily tasks to field engineers, integrating

and troubleshooting new systems to existing network and launching 3G for Airtel Kenya

Critical Analysis Generated revenue of $300,000 and optimized network key performance indicators for Airtel Kenya by

analyzing customer complaints and identifying and solving network bottlenecks

Process Optimization Reduced turnaround time of complaint resolution by 80% in 2 weeks by training colleagues on

troubleshooting process and using new system

Field Operations Engineer Nokia Siemens Networks (NSN), Kerala, India Jun 2010 – Dec 2010

Vendor Management Generated savings of $10,000 from penalties by managing 15 technicians, 2 vendors and ensuring

delivery of stable power supply to over 72 sites

Operations Planning Achieved 99.5% mobile network availability in Palakad city by planning and coordinating operations

and maintenance activities for over 70 sites

EDUCATION

Thunderbird School of Global Management, Glendale, Arizona, USA

MBA in Global Management GPA: 3.7 December 2014

Special Courses: Brand Management: 2 week intensive course meeting CMO’s of over 20 MNC’s, presenting their brand strategies

Module Abroad: Universidad Europea de Madrid, Madrid, Spain

Amrita Vishwa Vidyapeetham, Coimbatore, TN, India

Bachelor of Technology; Concentration in Electronics and Instrumentation Aug 2010

Activities: Organized Graphical System Design competition for Society of Automobile Engineers National convent ion in Coimbatore

Courses Completed: Analytical Decision Making, Business Informatics, Operations Management, Strategic Financial Analysis

Technical Skills: Salesforce, SPSS, SQL, MS Office

Personal: Thunderbird Marketing Association, Treasurer – Thunderbird Ultimate Frisbee Club, Thunderbird Rugby football Club

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