Customer Service Management

Kristina Johnson

**** *********** *******@*****.*** Home: 832-***-****

Houston, Texas Cell: 281-***-****

Achievement oriented professional seeking a position that will allow utilization of my current skill

set as well as an opportunity to acquire addition skills for future career development and

growth.

Skills

Microsoft Office QuickBooks Case Management

Customer Service Mgmt. Operations Mgmt. Training and Development

Escalation Resolution Tax Preparation Teambuilding and Recruiting

Education and Training

University of Phoenix

Bachelors of Science in Business Concentration in Human Resource Management

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control,

time management, leadership, performance assessment Tax Prep, and Office Management.

Professional Experience

TAX MASTERS Houston, TX. 04/10 to 01/12

Billing Specialist / Call Center Customer Service

Provide Excellent Customer Service

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Resolve accounts payable issues

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Process and recorded accounts receivable

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Ensure all clients invoices were billed accurately and timely

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Assist clients with payment solution and account reconciliation

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Process invoices online

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Maintain reports on Microsoft excel

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Kristina Johnson

5110 Ripplebrook *******@*****.*** Home: 832-***-****

Houston, Texas Cell: 281-***-****

Free Tax Houston Houston, TX. 11/09 to 05/10

Volunteer Coordinator

Train Volunteers to prepare basic level tax return

Identify volunteer needs

Develop and carry out plan of recruitment

Schedule and assign volunteers to tax sites

Developed and maintained a volunteer membership database using excel and Volunteer Hub

01/08 to 11/09

NEIGHBORHOOD CENTERS Houston, TX.

Case Manager

Provide Case Management for Hurricane Ike Victims

Coordinate resources and services for Hurricane Ike Victims

Evaluate Home Damages

Acted as an Advocate for clients

Tax Center Liaison

Provide Customer Service

Provide Tax Back Office Support for 13 Tax Locations

Council Tax Center Managers on Tax Return Rejections

Problem Solving

Corrected Rejected Tax Returns with IRS Guidance

Volunteer Positions

Gulf Coast Hospice

Office Assistant

Disciples UMC

Youth & Adult Choir Director

Resurrection Community Church

Summer Camp Director

Finance Assistance

Event Coordinator

***References Available Upon Request***

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