Project Manager Management

Kim Murray

**** ***** **** **

Saukville, WI **080

262-***-**** (Home)

262-***-**** (Cell)

e-mail: ************@*******.***

LinkedIn: http://ca.linkedin.com/in/kimmurray001

Results Driven Facility Manager with extensive business operations and

office management experience. Project, Process, and Services Management.

Information Technology infrastructure Merger, Acquisition & Divestiture

integration planning and delivery. A passion for excellence and superior

customer care.

< Facility/Real Estate Planning & Management

< IT Facility Builds, Expansions, Relocations

< IT Infrastructure Installation & Optimization

< Tenant relationship management & care

< High-rise, campus & executive suite management

< Customer & Field Service Management

< Project Planning, Management & Execution

< Facility and office layout/design

< IT Mergers, Acquisitions & Divestitures

< Process Improvement, Procedure Development

< Vendor and vendor services management

< National Contract Negotiation & Management

1

PROFESSIONAL EXPERIENCE, ACCOMPLISHMENTS & CONTRIBUTIONS

Solutions Biz Inc, Montreal QC.

A full service business equipment and office supply company specializing in

office supply and equipment provisioning

Director, Business Operations & Development

Feb 2011 - April 2013

Responsible for front and back office operation and the development and

optimization of company operating processes, company facilities, and the

expansion and care of the Solutions Biz customer base and product line for

this small business start-up: Facilities Management, Accounts Payables,

Receivables, Customer and Vendor relations, Order and Inventory management

. Redesigned company warehouse facility layout and warehouse operations

to optimize inventory management, product receiving and shipment.

Managed office and warehouse facility operations

. Authored, optimized, documented and implement company processes and

operating procedures to ensure effective and efficient company

performance

. Improved customer care and relations, satisfaction and retention

resulting in increased order volume

. Redesigned and optimized company product catalog for improved customer

order management

. Designed and implemented an optimized order to cash process reducing

Days Receivables Outstanding by 15 days.

ABB Inc, Montreal, QC.

A global leader in power and automation technologies that enables utility

and industry customers to improve their performance while lowering

environmental impact.

IT Project Manager/Process Owner, North America

Dec 2006 - Feb 2011

Capitalized on extensive facility management background to consistently

accomplish the successful planning, management and delivery of major,

high impact facility, IT facility, and technical infrastructure projects

and process improvements in support of Mergers, Acquisitions and

Divestitures, from Due Diligence through Implementation and Steady State

Operations.

Kim Murray Page 2

. Planned and managed the IT infrastructure build-out of the new ABB

Process Automation Division World Headquarters addressing all Server

Room, Power, HVAC, Data & Voice Telecommunications, Physical Security,

Cabling requirements and office/workstation design and installation.

. Successfully planned and managed the "green field' build-out, expansion

and relocation, consolidation and shut down of numerous Office/Factory

facilities in the US and Canada including the management and

coordination of hardware and software providers, contract

management/renegotiation/reassignment, working closely with internal

business and IT resources, 3rd party service providers, architects,

designers, and construction companies and trades personnel in support

of ABB strategic footprint optimization initiatives.

. Supported ABB strategic growth initiatives by successfully planning and

executing IT merger, acquisition and divestiture projects involving 12

acquired companies comprising 30 physical facilities with a combined

annual revenue in excess of $800Million USD.

. Planned and managed the technical facilities integration of 30 new

company locations including all contracts and 3rd party service

providers and ensuring close cooperation with tenants and facility

owners/stake holders.

. Developed and refined the North American IT Merger, Acquisition &

Divestiture Integration process including the Due Diligence and

Readiness Assessment processes, Business Case and

Project Cost procedures. Standardized Integration and Transition

roadmaps providing a structured and repeatable MA&D process. Developed

the North American MA&D Integration Guide.

. Lead the IT Due Diligence effort for a company acquisition impacting 7

countries, using the North American Integration Process as the standard

procedural guideline.

. Successfully performed as the interim Canadian IT District Service

Manager. Planned and delivered project and steady state IT support

services, problem and critical situation management, and customer

liaison services to 2,000 users in 19 office and factory locations.

. Successfully managed an Output Management Outsourcing project with

IBM/Xerox, impacting 52 locations, 6500 users, eliminating 740+ Print,

scan, copy and fax devices, improving quality and performance, reducing

downtime, and cost by $1.5 Million annually.

Sirius Security Software/ Unicom Biometric Security Montreal, QC.

A software integrated security management and Biometric (finger print and

retinal scan) security company specializing in time keeping, key access,

surveillance camera management and controlled access for airport personnel

in support of Canadian Government security standards for primary and

secondary security level access.

Customer Service Manager

Sept 2005 - Dec 2006

Responsible for the Scheduling and Management of all Field Service

Technicians, Customer Support services, Projects and Parts inventory

management, and Product and Service improvement and optimization.

. Scheduled and monitored all facility installation projects and service

calls, ensuring project schedules and service commitments were met and

customer satisfaction goals were consistently attained.

. Served as first point of contact for all customer inquiries, requests,

and complaints with a goal of 100% first call resolution and 100%

customer satisfaction. Dispatched and escalated calls as required

. Planned, purchased and coordinated all project and spare part inventory

in support of field service and new system installations.

. Performed service call analysis to determine labor and parts

consumption to identify variances, improve standards, and develop

process improvements and recommendations for software enhancements and

new product content.

. Conducted project reviews, analyzing actual labor and parts utilization

to determine job cost and profit, implementing improvements and

leveraging opportunities to increase margins and customer satisfaction.

. Developed customer invoices based on job content and negotiated terms

and conditions.

Project Manager

Apr 2005 - Sept 2005

Planned and managed all major customer facing and internal projects and

events assuring logistical accuracy, quality, professionalism, and

positive brand representation.

. Successfully planned and managed the Unicom company presence and

representation at the ASIS international trade show in Orlando, FL and

the ISC international trade show in New York City including the design

and construction of the company Kiosk, all sales and marketing

literature, promotional materials, event logistics and staffing in

support of company marketing objectives.

Kim Murray Page 3

. Planned and managed major Stockholder and Stakeholder events

. Analyzed and redesigned the company server room and IT facilities

including server racks, cabling, HVAC, and 3rd party support services

for cost optimization and maximum security and performance.

ABB Canada, Montreal, QC

Administrative Services Coordinator - Facility Operations

June 1995 - Apr 2005

Responsible for the planning, management, efficient daily operation and

major project planning and execution in support of real estate holdings

and facilities across Canada, including the ABB Canada Corporate office

campus. Physical plant facility management, vendor and service provider

selection and management, Maintenance, Repair and Operational assets and

capital goods acquisition, contract negotiation and administration,

physical security, and phone system management and maintenance. Tenant

advocacy and care. Management of vendor and tenant relationships.

Responsibilities included the supervision of 2 direct reports.

. Planned and managed office, building, and factory facility related

projects, Green-field Builds, Expansions, Relocations across Canada,

ensuring compliance with schedule, cost, and quality parameters

. Planned and delivered steady state real estate and facility management

and support services to manufacturing and office locations throughout

Canada resulting in cost and operational optimization and tenant

satisfaction.

. Worked closely with tenants to ensure design, safety, and environmental

requirements were fully understood and optimized and incorporated into

construction and ongoing operational plans and services

. Managed the design and build out of executive offices, individual and

shared workspaces including cubicle space, co-location and storage

space incorporating industry leading integrated modular systems and

fine furniture.

. Negotiated and administered national contracts and master agreements

for ABB Canada for capital goods, office equipment, and contracted

services, optimizing cost and ensuring consistent performance and

governance.

. Developed Emergency Evacuation plans. Trained company employees in safe

execution of the plans.

. Contributed to the development and maintenance of the ABB Disaster

Contingency Plan

Accounts Payable Coordinator

June 1993 - June 1995

Responsible for the review, and timely and accurate processing all

invoices for ABB 3rd party providers according to contractual and

financial policies. Processed all invoices for the CA Drives Division,

CA Instrumentation Division, and all expense accounts for CA Field

Service Technicians and CA Sales personnel.

Message Center Receptionist

Jan 1991 - June 1993

Responsible for the timely and accurate receipt, documentation, and

routing of all critical business communications to employees at all

levels in the organization.

Relevant Training and Professional Development

ITIL Foundations V3 Training; Pink Elephant, Montreal, QC.

Project Management; FGT Inc, Montreal, QC.

ABB Leadership Challenge; Quebec City QC .

Process Planning and Optimization; Raleigh NC.

Business Ethics and Conduct; ABB Corporate Development Training

ABB Security Compliance; ABB Corporate Development Training

ABB Leadership Competency

Languages: French (Native) English (Fluent)

Employment Status: Permanent US Resident Green Card Holder

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