Customer Service Representative

Jamall Sallis

*** ****** **** ***** ***.*** Murfreesboro,TN. 37128 615-***-****) ******.******@*****.***

CAREER PROFILE

Experience/ability in gathering, reviewing and analyzing large volumes of data to arrive at well -supported

decisions or conclusions following established procedures

Strong oral, writing, interpersonal, customer service and sales skills

Self-motivated, integrity, and commitment to meet multiple deadlines and quality standards

Organized and attentive to detail, with the ability to multi-task and prioritize a workload

Analytical, ethical, driven, committed and an energetic team member

PROFESSIONAL EXPERIENCE

TACO BELL, YAZOO CITY, MS

Shift Manager, February 2010 – November 2012

Serving the Guest and resolves guest complaints quickly, while maintaining positive guest relations

Maintains a courteous work environment and makes sound business decisions quickly

Ensures that restaurant and employees are clean and neat in appearance

Ensures that quality products and are prepared correctly and delivered according to standards

Coordinates opening and closing activities in a timely and safe manner including cash handling

Manages labor, by shift, within acceptable variances and according to labor laws

Manages food costs, proper product preparation, rotation, portioning, cooking and holding times

Assists in executing marketing programs, suggestive selling, and consumer education.

Maintains crew productivity by proper deployment throughout the shift

Sees that crew members are properly trained

Responds quickly and appropriately to resolve safety and security issues

Sees that equipment is clean and working correctly, and responds quickly and appropriately when

equipment is in need of repair

Cashier / Cook

Greeting customers Complete customer order transactions, handling payment on the cash register

Stocked store shelves and end-caps with merchandise when it is delivered to the store

Completed inventory counts and order merchandise

Prepared and store food ingredients, assemble food and beverage orders

Meeting customer needs and taking steps to solve food or service issues

Working well with teammates and accepting coaching from management team

Communicating with customers, teammates and managers in a positive manner

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Jamall Sallis

220 Indian Park Drive Murfreesboro, TN 37128 615-***-**** ******.******@*****.***

SPRINGFIELD HOUSING FACILITIES, SPRINGFIELD, MO

Janitorial Technician, January 2004 – October 2009

Cleaned and sanitized facility, windowsills and windows

Emptied trash cans and replaced liners, clean receptacles as necessary

Maintained janitor storage closets in a clean, organized and safe manner

Maintained janitorial equipment in a clean, safe and operable condition

Labeled, dilution and use of all chemicals

Restocked supplies in appropriate storage area and common areas

Replenished cleaning supplies as necessary

BURLINGTON COAT FACTORY, DES MOINES, IA

Customer Service Representative, October 2009 – December 2009

Maintained solid customer relationships by ha ndling customer's concerns with accuracy and professionalism

Assisted in processing and replenishing merchandise and monitoring floor stock

Aid customers in locating merchandise

Communicate customer requests to management

Assisted in completing price changes as a member of the mark-down team

Participated in year-end inventory and cycle counts

Accurately staged merchandise according to the flow of cartons

Responsible for loading cartons on conveyor line

Shrink wrapped merchandise and accurately label cartons

Effectively operated floor jack

Processed through radio frequency receiving of pallets, Flat Breakdown, manually input carton contents

in system and verified the designated area

Alorica, La Vergne, TN

Shipping and Receiving, December 2012-March 2013

Shipped and received computer equipment

Shrink wrapped pallet s and staged for Ci and non Ci workers

Logged all incoming freight into computer and scanned all equipment

Picked and Packed when needed!

Used manual and electric pallet Jack

Loading and unloading freight on and off of trucks from fed ex and ups

NDC, La Vergne,TN

Maintenance, May 2013- Present

Cleaned and sanitized facility

Emptied trash and replaced liners

Maintained janitor strorage closets

Ran both a plastic and cardboard bailer

Cleaned and sanitized facility, windowsills and windows

Maintained janitor storage closets in a clean, organized and safe manner

Maintained janitorial equipment in a clean, safe and operable condition

Loaded and Unloaded trucks using sit down forklift

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ADDITIONAL SKILLS

Proficient in Microsoft Office (Word / Excel)

Excellent communication skills with all levels of employees

Excellent written communication, problem solving, self-motivated and presentation skills

Received GED in May 2004

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