Customer Service Representative
Resume:
Catherine Minchala
**** ******** *** *********, ** 11421
***********@*****.***
Secure a position that will enable me to use my strong communication skills, customer service background and my
ability to work well with people.
Objective
Professional Summary
Qualified Customer service representative with 6 years in fast-paced customer service and call center
environments, personable and professional under pressure, call center representative versed in customer
support in high call volume environments, motivated customer service specialist with over 6 years retail
experience in a fast-paced, team-based environment. Customer service representative excelling at
customer satisfaction and retention, pre and post-sales support specialist, flexible and hardworking in
deadline-driven environments. Customer service representative driven to exceed sales goals and build
long term relationships with customers. Delivers positive experiences through high-quality customer
care, patient and empathetic customer service representative with extensive background in conflict
resolution and customer care, Desires a bank teller role, friendly sales associate adept at working in
diverse retail and customer service environments.
Fast learner, highly dependable, Motivated Excellent attention to detail, Responsible,
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Enthusiastic, Creative problem solver, Exceptional communication skills, Proficient in cash
Skills
management, Multi-line phone talent.
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Sept 09, 2011 June 21, 2012
Education
Queens Educational Opportunity Center
• Studied basic education obtained my GED and graduated with honors.
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• La Guardia Community College
• March 04,2012 Present
• Studying for my Associates of science in criminal justice
February 1996 – March 2001
Sherwood Diner: 311 Rockaway Turnpike Lawrence, NY 11559
Experience
Waitress
I was a waitress providing excellent and fast service to my customers. I made sure my customers had a pleasant
dining experience and catered to their needs. My responsibilities included dealing with the general public on a daily
basis in a professional and courteous manner, keeping a clean work station, building clientele, handling cash, and
working for tips. Described products to customers and accurately explained details and care of merchandise, politely
assisted customers in person and via telephone, successfully acquired 10 – 20 new customers per month, generating
12% growth in revenue.
February 2000 – May 2002
Coldata Incorporated: 490 Rockaway Ave Valley Stream, NY 11581
Customer service representative
I was a customer service representative at a bill collection agency. My responsibilities included handling calls to
debtors to set up payment arrangements for debts they owed, keeping meticulous record of all telephone interactions
in the system, following up with the agreements debtors made to pay these debts, and making sure payments were
received by the company. After only two months of employment I was promoted to team leader because of my
impressive phone manner. I was then responsible for five people on my team and my responsibilities included
following up on my team’s payment arrangements, making calls to debtors on my team’s lists, changing payment
arrangements as needed and as it pertained to the debtor’s ability to pay, checking to make sure that debtors were
treated with kindness, professionalism, courtesy, and respect, reporting back to management if informed of any
problems, and dealt personally with debtors uncomfortable dealing with anyone on my team. Described product to
customers and accurately explained details and care of merchandise, politely assisted customers via telephone,
successfully acquired an average of 10 – 50 new customers per month, generating 15% growth in revenue.
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