KIMBERLEY K. JORDAN

*** ********* ****, *****, ** 30809

Email: acfqvz@r.postjobfree.com; Cell: 469-***-****

SUMMARY of SKILLS:

Business Analyst Years of Project Manager Years of

Experien Experien

ce ce

Requirements Gathering 19 yrs MS Project: Task/Resource 13 yrs

Scheduling/Reporting

Agile Methodology 10 yrs ROI Analysis & Reporting 13 yrs

Waterfall/Iterative Methodology 15 yrs Scope/RFP/Business Case Documents 13 yrs

Documentation: Use 15 yrs GAP Analysis & Reporting 15 yrs

Cases/Process Flows/Test cases,

Functional Specs, Wireframes,

User Stories

Testing: BA/Unit/UAT 13 yrs Change/Scope Management 11 yrs

Mock-up Design 15 yrs Project Requirements Approval 19 yrs

PMO: process/procedures 8 yrs Meeting Facilitation: JAD 19 yrs

development Sessions, Live Meetings

Application Demos 15 yrs Implementation & Deployment 10 yrs

Management

SDLC 19 yrs Project Team Task Management 10 yrs

Bug/Defect Tracking/Management 15 yrs Requirements Traceability Matrix 9 yrs

Training: Train-the-trainer/End 19 yrs Project Budget Management 11 yrs

User

User/Training Guides Creation 13 yrs Business Analyst Mentoring 4 yrs

RUP/UML/Rational Rose Design 6 yrs Sharepoint: Document 5 yrs

storage/Project Creation

Data Mapping 10yrs Vendor Management 7 yrs

KanBan Boards 1 yr Status Reporting (to Exec. 19 yrs

Mgmt./Project Sponsors)

Industries

Airline/Travel; Healthcare; Retail/POS; Government (VA); Telecom; Environmental;

Entertainment

Software

MS Office XP/97-2013, MS Word, MS Excel, MS PowerPoint, Outlook, MS Lync, OneNote,

SharePoint, MS Visio, MS Project, Quality Center, ClearQuest/Case, Rational Test

Manager, ReqPro, Rational Rose, Windows 2010/NT/XP, Visual Source Safe, MS Access

Technologies

Development Environments: JAVA, ASP, .NET, Delphi, C/C++; SQL Server, Oracle, Visual

Basic; HTML, XML

PROFESSIONAL Experience:

American Heart Association - Dallas, TX January 3, 2011 to February

2014

Business Analyst/Project Manager (contract/telecommute)

. Responsible for Business Analysis/Project Management tasks associated

with website applications within the

ahainstructornetwork/americanheart.org website.

. Projects Include: Instructor Network, TC Application, TC Renewal,

Regional Faculty Application, Class Connector/My Courses, Student

Website, My Cards and International Mentoring and Online Accreditation

. Project Documentation: Project Scope, Requirements, VISIO diagrams,

Wireframes, Test scripts/cases, Use Cases, Business Process Documents and

Application User/Training Guides

. Interaction with: SMEs, Legal, Internal Customers (ECC) such as:

Marketing, Prof Ed, TNS, TCCs, Instructors, Distributors, TNS, VSS,

Finance, Executive Sponsors, Project Management, Development and Design

teams

. Gather, define, document and translate requirements to both technical and

business documentation

. Change Management; Defect/Bug tracking (Bugzilla), Requirements

traceability

. VISIO process flows

. Manage testing efforts (Unit, UAT)

. Application Demo/Train

UNEMPLOYED June 2010 to

January 2011

. Seeking Employment

Southwest Airlines - Dallas, TX August 2006 to June 2010

Business Analyst/Project Manager (contract)

Project: Rapid Rewards 2.0

. Responsible for Member-related functionality (partner process, RR

Enrollment & Registration and RR account mgmt.), analysis of e-commerce

(B2C) activities and/or functions for improvement of existing e-commerce

applications for Southwest Airline's frequent flyer loyalty program

(Rapid Rewards, SWABIZ) utilizing Oracle database for Customer data

storage and transaction processing

. Gather, define and document requirements/GAP Analysis

. Scope Change Management

. Create use cases, process flow diagrams (using VISIO), Test cases

. Facilitate design sessions & UC validation signoff (for R2/R3)

. Oversee FIT Testing, Defect Tracking/reporting, Test case review

. Interaction with SMEs, internal Customers (Marketing, .com) and Testing

Team

. Additional apps/processes analysis: SWABIZ, Trillium (address

validation) and CS2 (creating PNRs)

Project: CSS - Release 3 & CWA (Crew Web Access)

The business objective was to streamline/improve current functionality via

enhancements and re-design of both CSS and CWA systems to ensure the

Scheduler's and Crew Member's experience with the systems are efficient and

the end result of is accurate.

. Projects include: RFS 2511 (Reserve Functionality), (including Deadhead

Booker process)

. Performed business rule and requirements gathering

. Facilitator of System Process Workshops and JAD sessions.

. Define and document functional requirements (some utilizing VISIO

diagrams)

. Translate business requirements into Use Case documentation.

. Provide mock-up designs and/or enhancements to systems' User Interface

(UI)

. Creation/execution of testing documentation (test scenarios, test cases)

- utilizing TestManager

. Interaction with SMEs, internal Customers (Inflight and Flight Ops) and

CTD Team

RCG Technology - Dallas, TX March 2006 to May 2006

Business Systems Analyst (contract)

Assigned to FedEx Kinkos Order to Pay retail system project. The business

objective was to streamline current functionality in order to improve the

Customer/Employee experience in the Kinko's Centers.

. Facilitated System Process Workshops and JAD sessions.

. Defined and documented functional requirements through VISIO diagrams

. Performed business rule and requirements gathering.

. Translated business requirements into Functional and Technical

Specifications documentation.

. Provided mock-up designs and/or enhancements to systems' User Interface

(UI)

. Heavy interaction with Subject Matter Experts, internal customers, and

separate development organizations.

COMSYS - Telecommuter July 2005 to October 2005

UML Business Analyst (contract)

Assigned to EDS and their client, the Veterans Affairs Dept. on their

Laboratory Business Process Re-engineering (BPR) Project,(an Enterprise-

level information system) to replace the current Laboratory System in

VistA.

. Collaborated closely with subject matter experts to develop the key

abstractions of the system.

. Developed UML diagrams such as Package diagrams, Use Case diagrams and

Activity diagrams.

. Identified the Business Actors, Business Workers Entities to determine

the participating business objects to develop Object diagrams and prepare

a context for the Sequence diagrams.

. Participated in the JAD sessions while developing Business Use Cases from

requirements.

. Presented UML models in JAD sessions with the VA SMEs.

CINGULAR WIRELESS, Richardson, TX October 2004 to April 2005

Business Analyst (contract)

. Developed UML Use Cases, Business Requirements documents, and UAT

utilizing (RUP).

. Provided requirements gathering via stakeholder interviews, site visits,

surveys and JAD sessions

. Created requirements specification documents, data flows and workflow

analysis utilizing UML.

. Facilitated client and developer meetings to determine best approaches to

providing customer solutions.

. Interacted with developers in order to create the framework for

applications utilizing Rational Rose and Visio.

. Developed test cases and test plans, and monitored during testing to

ensure requirements were met.

. Provided business process modeling utilizing Visio process diagrams.

. Environment included Java, C, .NET, ASP and SQL.

DRESSER INDUSTRIES, Addison, TX August 2004 to October 2004

Project Manager (contract)

. Managed the implementation of scheduled domestic and international

locations for the Oracle Global Consolidation Project.

. Provided project tracking utilizing MS Project

. Documented requirements and created data process flow diagrams utilizing

Visio.

. Provided status reporting to the Steering Committee.

. Performed data validation by extracting appropriate data (per location

scheduled for implementation) from in-house databases to Excel

. Developed test plans, conducted and participated in UAT

. Managed data team and administrative support personnel within an Oracle

environment.

ACS (AFFILIATED COMPUTER SERVICES), Dallas, TX February 2004 to August

2004

Business Analyst (contract)

. Business Analyst for Retail/POS projects which accurately and instantly

captured related transaction data, updated store inventory, managed all

levels of security and provided data to Accounting.

. Performed requirements gathering client meetings and cross-functional

team meetings.

. Gathered, defined and created requirement documents such as Software

Requirement Specification and Requirement Management Plans through the

use of RequisitePro.

. Defined functional requirements through the use of UML Use Case diagrams

and Rational Rose to model the framework (for enhancements) for existing

applications.

. Coordinated with Subject Matter Experts, internal customers, and separate

development organizations to develop and represent customer requirements

and current processes.

. Participated in the redesign and/or enhancement made to projects' system

GUI.

. Worked along with developers in order to create the framework for

applications utilizing Rational Rose and Visio.

. Provided business process modeling and developed UML Use Cases and

diagrams utilizing Visio.

. Translated business requirements into Functional and Technical

Specifications.

. Performed testing by recreating defects in Test Director.

. Utilized the Rational Unified Process (RUP) approach for all projects.

. Environment included ASP, Visual Basic, XML, SQL/SQL Server and C.

GREYHOUND LINES, INC., Dallas, TX March 2001 to October 2003

Senior Business Systems Analyst (permanent)

. Provided full life-cycle software development (SDLC) and analysis of

various client/server and internet/intranet-based projects to include e-

commerce (B2B, shipping [domestic/international], products and

reservations.)

. Performed GAP analysis, database design, business process modeling, data

modeling, mockups (GUI/UI).

. Provided requirements by meeting with Executive Management, clients and

by facilitating Joint Application Development (JAD) sessions.

. Performed and documented risk assessments, cost and financial analysis.

. Performed usability studies as well as issue tracking/escalation.

. Performed ROI/NPV (Return on Investments/Net Present Value) analysis and

provided documentation displaying analysis results for high-dollar

projects.

. Tracked projects and budgets utilizing MS Project.

. Performed software implementation.

. Created documentation such as Business Cases, RFPs (for vendor

selection).

. Created Test Cases and Test Plans.

. Developed Project Estimates, Functional Specifications and Technical

Specifications.

. Created Process Flow Diagrams utilizing Visio.

. Reported project status to Executive-level management and facilitated

project meetings with all levels of management.

. Environment included ASP, .NET, Visual Basic, XML, SQL/SQL Server and C.

BLOCKBUSTER ENTERTAINMENT, Dallas, TX January 1999 to October 2000

Business Analyst (contract)

. Performed Business Analyst services for full life cycle client/server

projects related to POS and Inventory/Merchandising utilizing the Project

Management Institute (PMI) methodologies.

. Performed requirements gathering through the use of interviews, site

visits, and analysis of written artifacts such as job descriptions, work

flow diagrams and business process descriptions.

. Tracked accurate inventory data in order to ensure the proper amount of

inventory/merchandise was kept in all retail stores and merchandising

warehouse as well as provided accurate information to Accounting

Departments.

. Coordinated and managed enhancement and new system implementations.

. Provided requirements by meeting with clients and by facilitating JAD

sessions.

. Interacted with Project Managers to effectively communicate and manage

stakeholder needs throughout the development cycle.

. Developed/implemented a customized MS Access relational database

application for manipulation of data from multiple MS Project plans (i.e.

deliverables, timelines, and status reports) which was also an issue

tracking database, used by executive management.

. Created end-user training material with the use of and PowerPoint.

. Performed change control and escalation utilizing an internal escalation

system.

. Provided consultation to Executive Methodology Team in order to

establish/implement company-wide policy and procedures.

. Environment included Java, Delphi and C.

American Airlines, D/FW, TX August 1997

to January 1999

Business Analyst (contract)

. Business Analyst for the start-up team establishing the Project Office

for the Capacity Planning Department, which received 100% grade from the

Project Management Institute (PMI) and Sabre's in-house auditing team on

all major systems related projects (15), including the US Air project.

. Developed/implemented project management procedures, including Change

Management and issue tracking.

. Managed and supported 22 projects.

. Created/managed project plans for project tracking (i.e. timelines,

deliverables, budgets, and task management of resources).

. Tracked individual resource task by using an in-house developed system

(TAD Generation) that allowed resources to track, manage and report on

their own task(s) on a daily basis.

. Developed an MS Access relational database application for customized

manipulation of data from project plans, also used for Change Management

and issue tracking.

. Created Process Flow Diagrams utilizing Visio.

. Provided training to Capacity Planning Department personnel prior to

implementing newly developed PMO policy and procedures.

NCR (AT&T GLOBAL INFORMATION SOLUTIONS), Las Colinas, TX November 1995

to August 1997

Project Manager (contract)

. Project Manager for the Southland/7-Eleven POS Project. Managed the

Project Office and personnel. Created and managed project plans,

provided requirements gathering, wrote/implemented Project Management

Office procedures, methodologies, test plans/cases, change control,

issues tracking, procedure implementation, task scheduling, and end-user

documentation.

. Managed the start-up of the Project Management Office for the $120M,

NCR/USPS POS ONE Project in Washington, D.C. Established the IT Project

Management Office and its methodologies. Developed and implemented

procedures for all processes of the project (Change Control and Issue

Escalation process). Performed project management of project plans, task

management of resources, and facilitated daily Project Status meetings.

. Managed Project Management Office for the $100M, AT&T/Texas Instruments

PowerPath Desktop/Hardware Project and the Access/VB inventory database.

Project Manager for the PMO. Provided software training, facilitation of

daily staff/project meetings, and technical writing of end user

documentation.

EDUCATION:

UNIVERSITY OF PHOENIX - Online

Completing Bachelor's degree in Computer Technology

(in progress)

COMPUTER LEARNING CENTER - San Francisco, CA

Diploma in Basic Programming & Computer Operations 1987 to 1988

COLLEGE OF SAN MATEO, San Mateo, CA

Major - Computer Science/Minor - Accounting 1985 to 1987

Hobbies/Interests:

. Being a mother

. Church activities

. Volunteering at schools and hospitals

. Singing/Karaoke

. Reading (favorite author - John Grisham)

. Playing Sports (softball, golf, basketball, football, hockey, bowling,

ice skating and soccer)

. Working with children

. Participating in walks/runs for Alzheimer's, Cancer, Heart & Stroke and

Thyroid related diseases

Contact this candidate