Customer Service High School

WINSON CHU, B.A.

** ***** **., ******* **, Canada ~

H – 905-***-****

C - 647-***-**** ***************@*****.***

OFFICE PROFESSIONAL

Teacher ~ Administrative Assistance ~ Watch/ Jewelry Repair ~ Customer Service

Meticulous individual with an outstanding background in teaching seeking a full/part-time

position. Also possesses comprehensive experience in all office functions, including:

• Over 6 years of experience driving cars and SUVs of different sizes

• Excellent driver – No criminal or bad driving record

• Never been in any kind of car or motor vehicle accident

• Extensive Customer service and Security background

• Proven ability in dealing with irate customers and defusing tense situations

• Genuine enjoyment towards meeting new people

LANGUAGE PROFICIENCY

• Trilingual Fluent in English and Cantonese, and high proficiency in Korean

PROFESSIONAL EXPERIENCE

Toronto Metro Convention Centre, Toronto July 2014-Sept. 1

Cleaning services (Seasonal /Temporary)

• Responsible for cleaning / recycling services during the Toronto FC and FIFA U-

20 Women’s World Cup soccer games and other events at the BMO

• Maintain men’s washrooms during the CNE at the Exhibition Place

• Operated a compactor machine used to sort out waste from recyclable materials

• Strong emphasis on hard work and providing outstanding customer service

Toronto Metro Convention Centre, Toronto Jun. 7 2014-Jun. 11 2014

Interpretation Headsets / Receiver (Five day international event)

• Utilized multi-lingual skills during interaction with Korean and Chinese guests

• Also helped guests from other racial backgrounds such as Spanish, Japanese,

Thai, Hindi, Hebrew, Portuguese, Cantonese, Mandarin, etc.

• Rented out interpretation headsets to guests according to their language, took

down confidential credit card information, and received the headsets while

insuring everything was in the condition that it was sent out in

• Worked with a team of fun and interesting people from different racial and

linguistic backgrounds

• Served over 4000 guests in a 5 day timespan (Hosted by The Bagg Group)

-- Page 1 --

Reading Town, Gangnam, South Korea April 2012-Feb. 24, 2014

English Teacher

• Taught over 600 S. Korean children at a prominent and very upscale area in the

Gangnam district of Seoul.

• Students’ ages ranged from 6-16, with varying English-speaking abilities.

• Prepared lesson plans, created books, tests, quizzes, games, and other educational

materials for my own classes, as well as other teachers’ classes.

• Was able to accomplish a lot through working together with other teachers.

• Student reception was highly positive.

TIME SHOP, Toronto July.2011-Nov.2012

Watch and Jewellery Repair Specialist

• Repaired jewellery and provided servicing to quartz, chronograph, automatic,

manual wind, and digital watches from various high-end brands

• Submission of repairs, battery and inventory count, and daily sales to head office

• Established and maintained manual record system for all incoming and outgoing

repairs while promoting favourable clientele experience

PRIMARY RESPONSE / CONDOR SECURITY, Toronto Sept. 2008-Aug.

2010

Security

• Provided excellent customer service at Centennial College East York Campus

• Addressed concerns of students regarding events, school closures, maintenance

issues, and ensured the safety of students and staff members

Security / Concierge

• Provided executive protection for people, buildings, and major events (ie.

Weddings, private functions, and the celebration of Israel’s 62nd birthday)

• Worked with Sergeant Cam Woolley and the Toronto Police Services at three

major events; G20, Beth Tzedec, and North York

EDUCATION / CREDENTIALS

EMERGENCY FIRST AID -- CPR /AED (Level C) CERTIFICATE Dec 10.2010

Trained by André Hilton at Primary Response

HONOURS BACHELORS OF ARTS, English Specialist Sep.2005 –Nov.2009

University of Toronto (Grad date; Nov 12, 2009)

HIGH SCHOOL DIPLOMA

-- Page 2 --

2002 - 2005

St. Augustine Catholic High School, Markham, Ontario

VOLUNTEER EXPERIENCE

ST. AUGUSTINE CATHOLIC HIGH SCHOOL 2001-2003

Student Volunteer

• Document filing experience in high school for religion department and prepared

important files, processed reports, and performed clerical duties

• Sent and received faxes, and informed the religion department of the information

gathered.

11th ANNUAL CASE FOR THE CURE CAMPAIGN 2003

Canadian Diabetes Association (Non-profit)

• Distributed fliers/pamphlets and interacted with guests/donors in order to promote

the organization and raise awareness about diabetes

• Raised over $300 dollars in one day and collected empty bottles in donations for

diabetes research

References and Professor’s reference letters available upon request

-- Page 3 --

Contact this candidate