Customer Service Sales

P ESHAL LA MSAL

** ******** ***, ******

Ottawa, K2J 4E6

ON, CA.

T el: 613-***-**** (Cell), 613-***-**** (Res.)

E mail- p ***********@*****.***

Energetic, proactive and highly motivated science graduate with a proven track record of academic

excellence through holistic vision, PMA, leadership, planning and organizational skills.

CAREER HIGHLIGHT

• A good administrator/coordinator of the programs.

•Can leave good and everlasting impression to students/peoples/communities.

•A role model cum moderator and facilitator.

•Awarded excellence for service by previous employer.

•Award winning sales agent of combined Insurance Company of America.

COMPETENCIES

• Strong organisational abilities.

• Strong oral and written communication skills.

• Advanced knowledge of MS Office.

• Ability to take independent action and make decisions.

• Proactive and business savvy.

• Strong, well-developed relationship-building skills.

• Ability to adapt to change.

• Energy, enthusiasm, eagerness to succeed.

• Results oriented.

• Positive and professional leadership.

• Can work under pressure and time limit.

QUALIFICATION:

Higher level student, University of Ottawa 2013

Masters in Science (Botany/Specialization in Biotechnology) 1996

Bachelor’s degree in Science (Biology/ Chemistry) 1994

Masters in Public Administration (Not completed) 1999

EMPLOYMENT HISTORY:

Insurance Sales Agent, Combined Insurance Company of America Present

Customer Service: Place De Ville 112 Kent, Ottawa 3+years.

Medical Sales Representative: Hoechst Nepal for almost 2 years

(1994/95).

Faculty Coordinator/Administrator

Einstein Academy Higher Secondary School/College, Lalitpur

Kathmandu, Nepal 2001-2010 (Day shift)

Main Responsibilities:

• Worked as Coordinator in coordinating faculty members/volunteers for effective teaching /learning

environment and community welfare programs.

• Prepared routine and allocated job to faculty members.

• Taught Biology (Molecular Biology and Biotechnology portion) to both class XI and XII students.

• Mobilised volunteer at the time of community focused welfare program.

• Performed the duty on invigilation, evaluation and involving self in group discussion.

• Demonstrated the qualities of enthusiasm, understanding and an ability to lead from the front at

the time of peak hours of academic sessions

• Lead the college team to reach set objectives by understanding and identifying the real academic

problems by interpersonal skills.

• Trained the staff in individual and group situations by increasing their knowledge, confidence and

consequently their professional capabilities too.

• Invited to lead a various science exhibition program within and outside Kathmandu valley.

Development Volunteer 9 months (1997)

National Planning Commission HMG

Kathmandu, Nepal

Main Responsibilities:

• Served as a good facilitator in solving the problems of rural (Worlds deepest valley) people in

education, sanitation and community health sector.

• Delivered the government activities /services on development sectors to the people of remote

areas. Participated in launching various awareness program related to gender issues,

environment and the right of marginalized people.

Quality Controller

Yeti Pipe Industry (HDPP) Limited

Kathmandu Nepal

Main Responsibilities:

• Maintained the standard/ quality of laboratory and the industrial product i.e. HDP.

• Made demand and delivered the service.

• Recommended the products for certification

RESEARCH:

• Effect of heavy metals on the growth parameters of Pisum sativum L. Var. vulgaris, Kathmandu

local ( To find the response of the crop in laboratory for breeding)

• Floristic study of eastern hills of Nepal

TRAINING /SEMINAR

• 7 days training cum workshop on effective teaching and counselling given by Prof. Ralph

Muller(Zurich University),Swiss Contact(INGO)- 2008

• 7 days training cum workshop on the Curriculum Development in Biology, HSEB/ HMG (2005)

• 6 days special training for community motivator, MYSC / HMG, Nepal (1998)

• 15 days special training for Development Volunteer, NPC / HMG, Nepal (1997)

• 3 Days international seminar on the flora of Nepal (1997) provided by Tribhuvan University and

Department of plant resources HMG Nepal.

• MS DOS, MS- EXCEL, 3 Months Basic Computer Application (1995)

• 7 days WHIMS/Training Canada.

LANGUAGE KNOWN: English, Nepali, Hindi and French basic.

EXTRA INVOLVEMENT:

Ex-President: Save the Environment Foundation Nepal (SEF – Nepal), NGO

• Founder Member: Facilitator’s Association of Nepal (FAN)

• Ex-Member : Tribhuvan University Teachers’ Association(TUTA)

AWARD: Excellence for effective service by employer

INTEREST: Football, Genetic engineering / Biotechnology research, Geo-politics, Quiz and Social work.

REFERENCES: Available upon request.

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