Customer Service Sales

Natalie Taylor

** ******** ****** *********: (***) 995-

8183

Brampton, Ontario L6S-3K5

*************@*******.***

Qualification Profile

. Organizational and planning skills for various events in different

capacities

. Excellent written communication skills

. Excellent relationship building, customer service and interpersonal

skills

. Proven ability to work inclusively, building team success and working

independently

. Strong experience in Microsoft Office programs, Word, Power Point and

Excel document

. Skilled organizer and problem solver with the ability to consider all

options before making a decision

Employment Background

March 2014 - Present

All Wildlife Removal

Burlington, Ontario

Administrator / Sales

. Took over all accounts and followed through with the process and

keeping up with the clientele

. Scheduling a group of technicians in various cities having

inspections, job removals, and attic restoration completed

. Accounts receivable and using Navision for accounting purposes

. Schedule monthly meetings

. Prepare various documents

. Selling to customers daily to ensure that their home is

protected

. Follow ups to ensure customer satisfaction

March 2011 - March 2014

Torsub and Centron Franchise Services

Vaughan, Ontario

Full-Time Business Consultant

. Complete positive, high quality, accurate and informative monthly

restaurant evaluations while at the same time providing the

franchisees with guidance on how to improve all areas of their

business

. Using laptop technology while completing upwards of 30-40 monthly

restaurant evaluations, implementation of new modules and programs,

assistance with Site Reviews, and providing franchisees with the

support and tools to improve their overall business

. Assisting new and existing owners in the opening and /or transfer

of their restaurants

. Conduct the ongoing training and development of new Subway owners

and their team members (i.e. Instruct on Subway Policies and

Procedures, POS System, Store Management, Conflict Resolution,

Business and Marketing Strategies)?

. Performing presentations at franchisee meetings, attending training

sessions and meetings/conferences

. Provide franchisees with insight and strategies to better market

and advertise their restaurants to increase overall sales and

customer satisfaction?

. Provide guidance and innovation to franchisees resulting in an

increase in gross sales?

. Assist with the 'Build-out' process for new Franchise Development.

Includes; ensuring that blue prints are followed, d cor and

mandatory equipment is in place during development of new stores,

guiding and supporting new Franchisees during this process.

Phase 4 Films Inc. December 2009 - February 2011

Toronto, Ontario

> Full-Time Office Manager

. Provide overall administrative support to the director and

departments as well as maintained and reconciled department

budget

. Organizing and/or assisting with work related events as well as

meetings that occur daily

. Perform secretarial functions including preparing and

maintaining various duties around the office, including being

the primary contact for agreements and US and Canadian ratings,

and other office arrangements

. Update administrative files daily

. Solely coordinate several annual events for employees at office,

including assisting with all others

. Daily cheque recording, maintaining/ updating vacation schedule,

ensuring kitchen and all other rooms are kept well and

organizing hotel accommodations

. Organize charitable events within and outside the company

. Prepare shipments for postal or commercial conveyance; determine

most economical and efficient shipping method

Re/Max West Realty Inc. Nov 2003 - December 2009

Toronto, Ontario

> Full-Time / Part-Time Administrative Assistant / Receptionist

. Met and greeted visitors and associates

. Controlled flow of in-coming and out-going correspondence

. Privy to confidential information on a regular basis

. Prepared various Offers, Waivers, Amendments and Mutual Releases

for agents

. Assisted with monthly meetings

. Collected various documents and invoices from lawyers and co-

operating Brokers

. Organized and updated internal computer records

. Made appointments and followed up with clients and agents as

necessary

. Dealt with information requests and took appropriate action when

required

. Ability to use programs such as QuickOffice for customer

relation management

. Comfortable with MLS.ca and TREBnet to create various documents

. Interact professionally with all levels of staff and maintain

the highest level of confidentiality; known for tact and

diplomacy in handling sensitive issues

Education

Honors Double Major in Communications Studies and Anthropology 2005-2009

York University

Relevant Courses: Intro to Anthropology and Communications, Advertising and

Society, Politics, Policy and the Media, Public and Social Anthropology

Contact this candidate