Project Manager Management
Resume:
CHRISTOPHER SOTO
Torrance, CA 90501
********@*****.*** ( mobile 310-***-****
PROFILE
V Resourceful, results-oriented, organized, and dedicated professional
with experience in creation and implementation of training programs,
conflict resolution, employee motivation, employee coaching, strategic
planning, and full cycle recruitment, as well as effectively handling
emotionally charged client encounters
V Demonstrated excellent verbal and written interpersonal skills to
interface effectively with all levels of management, peers, and
clients
V Maintain exceptional customer focus, integrity, team-orientation,
attention to detail, and adaptability
V Self-motivated to achieve maximum productivity, streamline business
operations, maintain top quality standards and meet organization's
objectives
V Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook,
Access, Visio
V Experienced with project management software and programs, such as
Trello
V Proficient in analytic software, such as SPSS
WORK EXPERIENCE
NOVEM SOCIUS
Culver City, CA
Project Manager / Lead Analyst
January 2014 - July 2014
V Co-lead team of nine consultants to create a "State of the Non-
Profits" operating in Culver City, CA for the Culver City Chamber of
Commerce
V Identify and research all active non-profits in Culver City
V Gather non-profit financial data and analyze statistics to create
database and dashboard in Microsoft Excel
V Create project schedule including milestones and deliverables; assign
work to team members and manage tasks
V Co-lead strategic planning process and project execution; design and
implement productivity and quality standards
V Facilitate team-building and team meetings; exercise facilitation
skills by incorporating all team members into project processes based
on members' unique skillsets
SUMMIT MALIBU TREATMENT
Malibu, CA
Client Care Manager
April 2013- November 2013
V Directly supervised team of 16 clinical assistants and other staff:
evaluated staff performance, led and facilitated clinical meetings,
resolved conflicts between staff, executed disciplinary action as
needed, created and managed staffing schedule, and monitored day-to-
day facility operations and reports
V Created and executed employee training programs, including curriculum
and training material development
V Managed opening of additional facility: hired four clinical
assistants, created guidelines for facility operations, and ordered
supplies on an extremely compressed schedule
V Designed and implemented innovative controlled substance management
system to reduce medication errors and increase staff accountability
V Independently managed surprise audit from Alcohol Drug Program
California during first month on job
V Managed communications between clinical assistants, therapists,
doctors, clients, and Executive Director
V Led full-cycle recruitment of new staff: screened resumes, conducted
interviews, and managed on-boarding process
V Collaborated with therapists to design creative and effective
individualized client care solutions
V Led cross-functional teams in creation of new policies and procedures
V Coordinated client intakes and discharges
V Provided support and informal counseling for clients; facilitated
group therapy sessions as needed
V Frequently made challenging decisions in high-stress emergency
environments, including handling medical emergencies
V Managed and resolved a variety of complex client issues
V Coordinated recreational activities for clients to ensure effective
recovery process
V Partnered closely with facility owners and Executive Director for
strategic business planning
Del Amo Behavioral Health System
Torrance, CA
Senior Psychiatric Assistant
November 2004-March 2013
V Provided up to 30 mentally impaired or emotionally disturbed clients
with routine physical, emotional, psychological care and
rehabilitation: worked closely with team of psychiatrists,
psychologists, nurses, and social workers; monitored and recorded
physical information; assisted or restrained patients as needed to
prevent injury
V Promoted to senior level within one year of employment
V Oversaw work of five psychiatric assistants: coached in improved
client relations; delegated tasks; ensured responsibilities were
carried out effectively
V Trained and orientated approximately 40 new and transferred employees
to unit structure, procedures and regulations.
V Partnered with senior leadership to create improved client care
guidelines, leading to increased client safety and reduced incidents
V Worked with Clinical Director to redesign program for children and
adolescents: created new daily schedules to incorporate activities to
increase client engagement; improved safety regulations
V Created new effective document management process: eliminated out-of-
date documents; increased efficiency
V Organized, supervised, and encouraged patient participation in social,
educational, and recreational activities
Los Angeles Harbor College
Wilmington, CA
Extension Program Community Teacher
July 2008-August 2012
V Taught and facilitated summer classes of 15-30 students (ages 5-15) in
acting, science, and public speaking: combined methods such as
lectures, interactive discussions, demonstrations, and field trips
V Creation of teaching curriculum for students of various ages
V Customized teaching methods and materials to meet students' varying
needs and interests
V Encouraged students to explore learning opportunities and persevere
with challenging tasks
V Established and communicated clear objectives for all lessons, units,
and projects; created materials for class activities
V Created and enforced rules for behavior and procedures for maintaining
order among the students
V Met with parents to discuss their children's progress and determine
needs priorities
V Observed and evaluated student performance, behavior, social
development, and physical health
Los Angeles Harbor College
Wilmington, CA
Teacher's Assistant
June 2002- October 2004
V Co-taught and facilitated classes of 15-30 students (ages 5-15) in
acting and Spanish
EDUCATION
ANTIOCH UNIVERSITY LOS ANGELES
Culver City, CA
M.A., Organizational Management
V Relevant Coursework: Negotiation & Conflict Resolution; Team Dynamics
& Facilitation; Interviewing from Both Sides of the Table; Personal &
Professional Effectiveness; Quantitative Analysis; Consultation
Skills; Systems Thinking: Workforce Training & Development;
Organizational Behavior, Social Media for Businesses, Planned Change &
Organizational Development; Foundations of Marketing; Performance
Management; Performance Assessment Tools
CALIFORNIA STATE UNIVERSITY, DOMINGUEZ HILLS
Carson, CA
B.A., Psychology
LOS ANGELES HARBOR COLLEGE
Wilmington, CA
A.A., Theater
ADDITIONAL
V Member of the American Psychological Association
V Member of the American Society for Training & Development
V Fluent in conversational Spanish
V Healthcare Provider Basic Life Support CPR Certified.
Contact this candidate