Customer Service Sales

Tinnel Parris

Brooklyn, NY ***** 347-***-**** *********@*******.***

SUMMARY QUALIFICATIONS

Eightyears of accounting, customer serviceand organizational experience in public and private sectors. Ability to

work independently and in team-oriented environment. Excellent resolving problematic issues efficiently and

expeditiously. Solid history of success in projects and completion of tasks. Demonstrated leadership in training

employees and meeting organizational goals. Energetic with strong analytical and interpersonal skills. Proficiency

in Microsoft Office, People Soft, Intercom Plus and Sims.

EDUCATION

Brooklyn College, City University of New York

Master of Science in Economics, 2015

Concentration in Accounting; GPA: 3.3

Medgar Evers College, City University of New York

Bachelor of Science in Accounting, 2010

CPA Qualifying (150 credits); GPA 3.0

PROFESSIONAL EXPERIENCE

Walgreens, Brooklyn, NY 2010 –February 2014

Assistant Drug Store Manager

• Improve and maintain excellent customer service,community relations, and general image of store units;

maintain store conditions and ensure adherence to governmental regulations.

• Recommend competitive pricing, sales, promotional, and advertising programs for over-the-counter unit.

• Control store’s safe including cash registers, cash withdrawals, cash counts and reports.

• Inform personnel of department’s plans, programs, and operational areas and encourage feedback from all

employees to increase productivity and manage 15 employees daily.

• Conduct special assignments and research on inventory.

• Maintain awareness of developments in retail and management fields that relate to employee job

responsibilities and integrate them into practice .

New York City Transit, New York, NY 2008 - 2010

College Aide, Educational Expense Program

• Prepared reports and accounts payable in PeopleSoft weekly for treasury department.

• Provided consulting to returning student participants in amounts awarded annually of up to $4,000.

• Entered120+ tuition reimbursement applications weekly into database and followed up with participants.

• Conducted statistics onprogram and processed 96 applications with awards totaling $72,000.

• Trained 2 interns in full range of EIS procedures for tuition reimbursement.

Cablevision, New York, NY 2007 - 2008

Sales Associate

• Engaged and facilitated 100+ customers weekly with store purchases.

• Created effective and team-oriented environment and resolved problematic issues efficiently and

expeditiously.

• Ensured accuracy of all handling of cash and receipts.

Beryl Boutique, Brooklyn, NY 2006 - 2007

Sales Associate

• Entrusted with opening and closing ofstore and relevant accounts.

• Assembled and sorted all merchandise and ensured customerneeds were met.

• Handled customer sales and 100% floor coverage.

AFFILIATIONS

• National Association for Black Accountants

• Student Affiliate AICPA

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