Customer Service Assistant

Samantha Snowdon

**-*** ******** ****** • Whitby, ON L1N 1B7

*.*******@*******.*** • 905-***-****

SKILLS & QUALIFICATIONS:

• Simply Accounting 2010 • • PBS Knowledge

Excellent organizational skills

• All Microsoft Programs • • Work well with others

Time management skills

• Strong Interpersonal and • Strong analytical skills

•

communication skills Great attention to detail

• Ability to multi-task and learn • Meridian 25 line switchboard

new concepts quickly and

effectively

EDUCATION:

• Durham College 2-year Executive Office Administration Diploma, 2012

• Sinclair Secondary School, 2009

EXPERIENCE:

401 Auto RV Canada, Ingersoll February 2013 to November 2013

Receptionist/Admin Assistant

• Prepare Purchase invoices

• Prepare gas invoices for vehicles

• Answer the 4-line phone system with a friendly greeting

• Post Jobs and New RV’s on Kijiji.ca daily

• Manage all New RV delivery paper work

• Assist with Advertising

• Prepared work invoices for RV Warranty

Toys R Us, Concord July 2012 to February 2013

HR Associate & Western Regional Recruiter

• Prepared correspondence for multiple Managers

• Performed admin duties that included front reception, filing, and other clerical duties

• Managed an electronic database for resumes by pulling, sorting, and distribute

• Conducted phone interviews with qualified candidates for specific positions

• Created multiple job postings on various job boards such as JobShop.ca, monster.ca,

Now_Hiring.ca, teenwork.com and kijiji.ca for the Western Canadian Stores

• Collated multiple binders and documents for the Recruitment & Health and Safety Managers

• Assembled large volumes of hire packages for seasonal new hires

• Assisted the Customer Service Department with responding to customer inquiries after hours

• Assisted with weekly raffles for the Starlight Children’s foundation

• Assisted in organizing and planning the company Christmas party

• Pulled stock from the attached distribution center weekly

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Samantha Snowdon

22-110 Victoria Street • Whitby, ON L1N 1B7

*.*******@*******.*** • 905-***-****

Gerdau Steel Company, Whitby April 2012 to May 2012

Student Credit Assistant

• Composed, Faxed, E-mailed, and mailed letters to Companies with Credit Accounts

• Conducted Annual Account Reviews on existing and new accounts for Credit to purchase steel

• Filed, organized, and updated cliental spreadsheet daily

• Distribute mail within the credit department

• Worked with confidential financials on a daily basis

Domino’s Pizza, Whitby September 2010 to September

2011

Expert Delivery Driver

• Delivered pizza to a specific destination with a limited time span; on time delivery

• Answered phone orders by multitasking five different phone lines

• Directed drivers to their designated pizza order areas

• Assisted the pizza assembly team

• Assisted in inventory, stock, and weekly employee schedules

Service Master Cleaning Service, Pickering May 2010- August 2010

Cleaner

• Cleaned the OPG Pickering learning center

• Maintained cleanliness of bathrooms, classrooms, and office areas

• Cleaned interior and exterior windows

• Cleaned every panel light in the three story learning center

Wendy’s Fast Food Restaurant, Whitby April 2006 to March 2010

Customer Service/ Cashier

• Performed Cash transactions; ensuring accuracy

• Fast and efficient sandwich assembly

• Organized inventory and stock

REFERENCES:

Available upon request

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