Qualified, Experienced Customer Service Professional
Resume:
CHRISTOPHER S. PRESSON
Plantation, Florida 33324
***********@*****.***
OBJECTIVE:
To apply my management, operations expertise, superior level of guest
relations, development, timely delivery and client interface excellence
into a sustainable relationship where I can make a significant contribution
to the continued success of your company.
PROFESSIONAL SUMMARY:
Over 12 years of combined experience, demonstrated leadership and success
as a Recruiter, Fine Dining
General Manager, Food & Beverage Manager, Trainer, and Retail Manager
specializing in operating
efficiency, sales, profitability and process improvement solutions.
PROFESSIONAL HIGHLIGHTS:
- Effective Healthcare Recruiter with a proven track record
of success excelling in recruiting
and retaining top candidates for Fortune 500 clients such
as HCA, Tenet and Kaiser
Permanente.
- Results-driven General Manager with a long track record of
significant achievement and
continued success in the profitable management of Fine
Dining, Country/Golf Club, Resort and
Banquet operations and casual dining.
- Expertise in evaluating, identifying, recommending and
implementing solutions to improve
operations, profitability and sales/service levels in fast-
paced environments.
- Skilled in training and coaching performance driven
personnel, creating winning teams with
attention to detail, high standards resulting in superior
guest service.
- Resourceful Food & Beverage Manager with proven track
record of positively impacting food
and labor cost and maximizing sales as well as
profitability.
PROFESSIONAL EXPERIENCE
MEDPRO HEALTHCARE STAFFING, Sunrise, FL
CENTRA HEALTHCARE SOLUTIONS (CHS), Ft. Lauderdale, FL
Healthcare Recruiter (2012 - 2014)
- Initially hired by CHS in 2012. Later in 2013,
joined MedPro Healthcare Staffing.
Provided a wide variety of staff supplementation and
recruiting services to Fortune 500
Healthcare organizations.
- Additionally, recruited, trained, developed and
mentored new recruiters that were
productive members of the team that exceeded sales
goals.
- Developed long term business relationships, maximize
profit opportunities, maintain a high
level of client service and further strengthen the
image and reputation of MedPro in this
key market.
- Exceeded the industry retention standard of 50%
retention ratio of working healthcare
professionals ending assignments in temporary
staffing.
Major Achievements:
- Substantially increased candidate retention and
effectively increasing new business with
major accounts.
- Repeatedly named One of MedPro's Top Producer's
consistently exceeding sales goals
with the highest number of active working healthcare
professionals.
GEORGIO'S FINE FOOD & SPIRITS, Tallahassee, FL
Front-of-House Manager (2009 - 2012)
- Managed all Food and Beverage activities
for this premier fine dining restaurant.
- Provided leadership and direction to
staff, set goals, monitored all activities and ensured
that dining standards surpassed industry standards.
- Implemented plans to maximize sales and
increase profits.
- Position required extensive food and
drink knowledge attained from years of previous
experience.
- Assisting in the overall daily operation,
management and fiscal success of this fine dining
operation which seated over 200 guests and employed over
50.
Major Achievements with Georgio's:
* Increased the total volume and profit
margins, reduced controllable expenses
(food/liquor/labor) & employee turnover.
* Developed a Drink Menu and introduced new
sales techniques to wait staff which contributed to sales
doubling.
* Initiated training programs and
activities designed to open communications, foster
organization loyalty and team building.
* Upgraded and marketed catering operation
which attracted both individuals & businesses for special
events, parties and meetings.
* Established a large following through
community involvement, recruiting fan clubs & college
alumni and providing excellent service.
* Increased sales and maintained quality &
service and developed a large repeat business by
providing excellent service.
GILL'S STEAKHOUSE, Tallahassee, FL
General Manager (2004 - 2009)
- Responsible for the overall operation,
management and fiscal success of this $4.5 million unit
which seats 200 and employs over 50.
- Directed the staffing, training and
development of restaurant personnel.
- Provided leadership and direction,
implement plans to maximize sales & increase profits, set
goals and monitor all activities.
- Additional responsibilities include
purchasing, maintaining budgetary controls, furnishing
both on/off premise catering, directing special events,
planning production and supervising all cuisine
preparation.
Major Achievements:
* As General Manager, maintained sales,
improved quality & service and this was accomplished
during a period of increasing competition.
* Increased profitability at all locations
assigned by implementing effective food and labor
controls.
* Developed training procedures that
increased productivity and reduced expenditures.
* Established a large following through
community involvement and providing excellent customer
service.
* Reduced turnover and increased employee
morale.
* Upgraded and marketed catering operation
which attracted both individuals & businesses for
weddings, parties and meetings.
* As Trainer, introduced new sales
techniques to wait staff which contributed to beverage
sales doubling.
* Successfully trained and promoted
employees to management positions.
Prior to joining Gill's in 2004, held various
lead and managerial positions in Tallahassee with Florida
State University-DVS Golf Club (F&B) and Blockbuster Video
(General Manager).
EDUCATION & B.A. Degree, 2012, Florida State University, Tallahassee,
FL.
TRAINING: Continued education and personal growth by
completing courses in Budgeting, Management, HR/Employee
Relations and Marketing.
Contact this candidate