Human Resource Sales
Resume:
Baldwyn, MS *****
**************@*****.***
MELINDA HERNANDEZ
PROFESSIONAL
SUMMARY Dedicated and highly efficient HR professional, with a strong grasp of employment law,
compliance issues and benefits administration. I have extensive knowledge in my
profession, and my objective is to obtain a position where my experience and people skills
may be utilized to promote quality human resource management within a successful
organization.
SKILLS & ABILITIES SKILLS
Experience with FMLA/ADA/EEO/WC
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MS Office proficient
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Audit preparation and reporting
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Training programs development
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Background checks
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Employment law consultant
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New employee orientations
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Compensation and benefits administration
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Termination procedures
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In depth knowledge of HR Compliance
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Project Management
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Superb intrapersonal skills
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Conflict management
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Recruiting
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Bilingual
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EXPERIENCE
Human Resource Generalist 8/2002 – 7/2014
Community Eldercare Services, LLC. - Tupelo, MS
Policy Administration and Interpretation
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Workers Compensation specialist
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Benefits Coordinator for 20 facilities
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Recruiting and Job fairs
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Federal and State Employment Law advisor and FMLA, EEO and ADA compliance.
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Training Coordinator
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Serve as consultant to 20 Human Resource Specialists in overseeing 1700
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employees
Educate and advise employees on group health plans, voluntary benefits and 401(k)
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retirement plan
Develop and enforce company personnel policies and standard operating procedures
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Develop and facilitate new hire orientations
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Conduct employment verifications and investigations
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Facilitate the background check process for new employees
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Manage all aspects of leave administration
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Establish and monitor employee pay scales
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(Continued)
Act as liaison between employees and insurance carriers to resolve problems and
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clarify benefits
Updated key human resource metrics including turnover and terminations, using
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reporting tools on an HRMS database.
Recorded and monitored corrective action and grievance issues, demonstrating
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sound judgment and solid decision making skills.
Human Resource Assistant 11/2000 to 08/2002
Albany Industries, Inc. - New Albany, MS
Processed unemployment claims and served as company representative at
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unemployment hearings.
Updated key human resource metrics and including turnover and terminations.
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Facilitated new hire orientation program including safety training
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Educated and advised employees on group health plans, voluntary benefits and
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401(k) retirement plans
Workers compensation administration
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Attendance monitoring
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Safety coordinator
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Spanish language interpretation
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Recruiting, interviewing, hiring
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Policy administration
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Direct Broadcast Satellite Coordinator 2/1990 to 9/1993
Comcast Satellite South Central – Tupelo, MS
Evaluated and responded to incoming customer sales leads
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Followed up with clients to assured customer satisfaction
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Answered all customer inquiries, coordinated all scheduling with clients, including
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service and installation with contractors and in house satellite technicians
Performed all business office operational functions and reporting as necessary
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Accounts payable
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Managed call flow and responded to technical support needs of customers
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EDUCATION Findlay College – Findlay, OH 1983-1984
Emphasis in advanced Spanish conversation and entry level courses in Bilingual
Multicultural Education and methodology of teaching English as a second language.
Itawamba Community College – Tupelo, MS 1985-1986, 2003
Major: Spanish and Business Administration
Completed courses in Accounting and Micro/Macro Economics and Business
Communications
Northeast Community College – Booneville, MS 1995
Liberal Arts. GPA: 3.75
(REFERENCES AVAILABLE UPON REQUEST)
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