Customer Service Representative
Resume:
Bonita Springs, *****, FL
*****.*********@*****.***
Krzysztof Czaja
To start a career in USA that will enable me to use skills and knowledge
OBJECTIVE
gathered in world’s top financial institutions.
•
SKILLS & Professional experience in international environment
ABILITIES
• Experience in the area of anti-money laundering and due diligence
• Sound research and organizational skills
• Ability to communicate effectively and to cooperate efficiently in a team
• Ability to deal with multiple tasks and work in a dynamic environment
• General Office Skills
• Computer Savvy
• Good working knowledge of MS Office, Outlook and IBM Notes/Lotus
Notes
• Knowledge of World-check, Norkom, Factiva, Bankers Almanac
• Report preparation
•
LANGUAGE Polish Native speaker
SKILLS
• English Fluent (written and verbal)
• Russian Fluent (written and verbal)
• German Beginner
• Czech Beginner
SENIOR OFFICER FOR DATA AND RECORDS (KYC ANALYST),
EXPERIENCE
UBS
07/2013 - 04/2014
UBS Krakow Ltd.
KEY RESPONSIBILITIES:
CONDUCT DUE DILIGENCE CHECKS ON POTENTIAL AND EXISTING
CLIENTS OF THE INVESTMENT BANK ACROSS ALL BUSINESS
AREAS AND PRODUCTS TYPES. EMPHASIS ON BANKS AND
REGULATED BROKERS.
• DETERMINE KYC REQUIREMENTS AND COLLECT RELEVANT
INFORMATION IN LINE WITH THE CUSTOMER IDENTIFICATION
POLICY (CIP).
• PERFORM VERIFICATION CHECKS TO ENSURE DOCUMENTS
RECEIVED MEET THE CIP REQUIREMENTS.
• P ERFORM BACKGROUND CHECKS AND NEGATIVE NEWS
SEARCHES, IDENTIFY RED FLAG SITUATIONS AND
ESCALATE IN LINE WITH POLICY AND PROCEDURES.
• CLASSIFY CLIENTS FROM A RISK AND REGULATORY
PERSPECTIVE. UNDERSTAND THE APPLICATION OF
VULNERABLE PRODUCTS AND INDUSTRIES DURING THE
RISK ASSESSMENT PROCESS.
• Use appropriately within the KYC Program Exemptions, Reliance
Letters and Exceptions.
INSPECTOR OF BANK TRANSACTIONS VERIFICATION (AML EXECUTIVE),
HSBC
11/2011 – 11/2012
HSBC Service Delivery (Poland) Ltd
Key responsibilities:
SCDM – Security & Compliance Data Matching
• Screen clients (individuals, companies and institutions) against
various watch lists.
• Identify PEPs, terrorists, terrorism-financing related entities, watch
persons involved in fraud.
• Report Research outcomes to compliance teams in sixteen
countries (EMEA region).
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CAMP – Customer Activity Monitoring Program
• Undertake reviews to identify possible patterns of money laundering
and terrorist financing activity.
• Ensuring compliance with applicable internal policies and
procedures and external regulations.
• Review and analyze transactional activity for suspicious/unusual
patterns of activity.
Support other teams within the Operations Department – opening, maintaining
and closing accounts and products.
CUSTOMER SERVICE REPRESENTATIVE
03/2009 - 05/2009
Polska Organizacja Turystyczna (Polish Tourist Organisation)
Moscow, Russian Federation
KEY RESPONSIBILITIES:
Promote tourism services, provide customer service and help run
the stand during Moscow International Travel and Tourism Exhibition
– Russia’s largest and longest running travel exhibition.
COMMISSION OF NATIONAL EDUCATION PEDAGOGICAL UNIVERSITY IN
EDUCATION
KRAKOW, POLAND, MASTER’S DEGREE
Master of Arts in the field of philology, specialty: Russian philology, teacher’s
specialty
NATIONAL PEDAGOGICAL UNIVERSITY IN MOSCOW, RUSSIA
(МОСКОВСКИЙ ПЕДАГОГИЧЕСКИЙ ГОСУДАРСТВЕННЫЙ
УНИВЕРСИТЕТ), APPRENTICESHIP
Apprenticeship in the field of philology, specialty in translation
•
ACCOMPLISHMEN In the top 10% employees, based on yearly performance review (HSBC)
TS
• Very good results in anti-money laundering. Prevented financial and
reputation losses. Prevented regulatory breaches.
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•
ADDITIONAL Permanent right to work in USA. I do not require visa sponsorship
INFORMATION
• Available for relocation, I do not require relocation assistance.
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