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Customer Service Representative

Location:
Memphis, TN, 38103
Posted:
September 03, 2014

Contact this candidate

Resume:

** *** ******

Bonita Springs, *****, FL

239-***-****

acfqt3@r.postjobfree.com

Krzysztof Czaja

To start a career in USA that will enable me to use skills and knowledge

OBJECTIVE

gathered in world’s top financial institutions.

SKILLS & Professional experience in international environment

ABILITIES

• Experience in the area of anti-money laundering and due diligence

• Sound research and organizational skills

• Ability to communicate effectively and to cooperate efficiently in a team

• Ability to deal with multiple tasks and work in a dynamic environment

• General Office Skills

• Computer Savvy

• Good working knowledge of MS Office, Outlook and IBM Notes/Lotus

Notes

• Knowledge of World-check, Norkom, Factiva, Bankers Almanac

• Report preparation

LANGUAGE Polish Native speaker

SKILLS

• English Fluent (written and verbal)

• Russian Fluent (written and verbal)

• German Beginner

• Czech Beginner

SENIOR OFFICER FOR DATA AND RECORDS (KYC ANALYST),

EXPERIENCE

UBS

07/2013 - 04/2014

UBS Krakow Ltd.

KEY RESPONSIBILITIES:

CONDUCT DUE DILIGENCE CHECKS ON POTENTIAL AND EXISTING

CLIENTS OF THE INVESTMENT BANK ACROSS ALL BUSINESS

AREAS AND PRODUCTS TYPES. EMPHASIS ON BANKS AND

REGULATED BROKERS.

• DETERMINE KYC REQUIREMENTS AND COLLECT RELEVANT

INFORMATION IN LINE WITH THE CUSTOMER IDENTIFICATION

POLICY (CIP).

• PERFORM VERIFICATION CHECKS TO ENSURE DOCUMENTS

RECEIVED MEET THE CIP REQUIREMENTS.

• P ERFORM BACKGROUND CHECKS AND NEGATIVE NEWS

SEARCHES, IDENTIFY RED FLAG SITUATIONS AND

ESCALATE IN LINE WITH POLICY AND PROCEDURES.

• CLASSIFY CLIENTS FROM A RISK AND REGULATORY

PERSPECTIVE. UNDERSTAND THE APPLICATION OF

VULNERABLE PRODUCTS AND INDUSTRIES DURING THE

RISK ASSESSMENT PROCESS.

• Use appropriately within the KYC Program Exemptions, Reliance

Letters and Exceptions.

INSPECTOR OF BANK TRANSACTIONS VERIFICATION (AML EXECUTIVE),

HSBC

11/2011 – 11/2012

HSBC Service Delivery (Poland) Ltd

Key responsibilities:

SCDM – Security & Compliance Data Matching

• Screen clients (individuals, companies and institutions) against

various watch lists.

• Identify PEPs, terrorists, terrorism-financing related entities, watch

persons involved in fraud.

• Report Research outcomes to compliance teams in sixteen

countries (EMEA region).

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CAMP – Customer Activity Monitoring Program

• Undertake reviews to identify possible patterns of money laundering

and terrorist financing activity.

• Ensuring compliance with applicable internal policies and

procedures and external regulations.

• Review and analyze transactional activity for suspicious/unusual

patterns of activity.

Support other teams within the Operations Department – opening, maintaining

and closing accounts and products.

CUSTOMER SERVICE REPRESENTATIVE

03/2009 - 05/2009

Polska Organizacja Turystyczna (Polish Tourist Organisation)

Moscow, Russian Federation

KEY RESPONSIBILITIES:

Promote tourism services, provide customer service and help run

the stand during Moscow International Travel and Tourism Exhibition

– Russia’s largest and longest running travel exhibition.

COMMISSION OF NATIONAL EDUCATION PEDAGOGICAL UNIVERSITY IN

EDUCATION

KRAKOW, POLAND, MASTER’S DEGREE

Master of Arts in the field of philology, specialty: Russian philology, teacher’s

specialty

NATIONAL PEDAGOGICAL UNIVERSITY IN MOSCOW, RUSSIA

(МОСКОВСКИЙ ПЕДАГОГИЧЕСКИЙ ГОСУДАРСТВЕННЫЙ

УНИВЕРСИТЕТ), APPRENTICESHIP

Apprenticeship in the field of philology, specialty in translation

ACCOMPLISHMEN In the top 10% employees, based on yearly performance review (HSBC)

TS

• Very good results in anti-money laundering. Prevented financial and

reputation losses. Prevented regulatory breaches.

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ADDITIONAL Permanent right to work in USA. I do not require visa sponsorship

INFORMATION

• Available for relocation, I do not require relocation assistance.

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