Customer Service Management

Twyla S. Boyd

**** ********* ***** *** **** 662-***-****

Houston, TX 77042 *************@*****.***

PROFESSIONAL PROFILE

Over twenty years of administrative related work experience in customer service, extensive office

management, administrative functions, and record keeping. Proven, results driven leader skilled with

good interpersonal and managerial skills. Creative, organized team player with strong computer

proficiency and excellent communications skills.

CORE COMPETENCIES

Business Management Human Resource Management Business Communications

Computer Application Business Principles Legal Environment of Business

Principles of Management Business Law Principles of Accounting

PROFESSIONAL EXPERIENCE

Veteran Industries, Houston, TX 2014 Present

Resource Room Assistant

Works directly with homeless, low income and disabled veteran job seekers in computer lab. Offers

assistance when needed with setting up e mail accounts, resumes and scanning/uploading documents

to emails, filling out online applications, navigating employment websites, as well as other job search

technology advice.

Ability to teach, train and guide others on computer basics

Capability to communicate effectively at the receiver's level of understanding

Highly efficient in managing and coordinating multiple tasks simultaneously

Department of Defense, Grenada, MS 2000 2014

Senior Production Controller

Established plans and schedules for maintenance repair. Ensured parts accounts were funded,

budgeted, and executed to maximize readiness. Authorized the acceptance of equipment for repair,

monitored work priorities, updated status, and contacted customers of completion of work orders.

Coordinated with logistical personnel, equipment specialist, higher ranked management officials, and

item managers at depot levels concerning critical shortages of repair parts required to support

maintenance repair program.

Assist in production activity control to meet business and financial objectives.

Plan equipment, material and manpower needs for job order.

Review job orders and accordingly establish priorities and schedules.

UNITED STATES ARMY NATIONAL GUARD, Grenada, MS 1995 2015

Motor Transport Operator/Administrative Specialist

Make sure that information is recorded, stored and delivered in order to keep operations running as

smoothly as possible. Responsible of proofreading correspondence for format and content, answers

staff inquiries and advise soldiers on administrative and clerical matters. Provided personnel support

and assistance to the Readiness NCO.

Supervise performance of administrative functions in administrative or similar element at

division, comparable, or higher level headquarters

Recommends corrective actions on deficiencies to commanders, other leaders and rating

officials; performs other duties prescribed by the commander; assists in the professional

development of junior and company grade officer.

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