Customer Service Administrative Assistant

PRASINTHA SIVANANTHAN

**** ******** ****, *********, ******* L1X 0B8 (C) 647-***-**** (E)

*********@*****.***

OBJECTIVE

To obtain a dynamic position as an Administrative Assistant where I will

find a platform to leverage my high attention to detail skills, computer

literate and good typing speed. More than 3 years of experience managing a

variety of clerical and a strong ability to complete projects within time

restraints in corporate sectors.

QUALIFICATIONS / SKILLS

. Effective written and oral communication- As a sales advisor, I have

had the opportunity to become an effective communicator.

. Ability to efficiently carry out complex tasks independently- As an

assistance Manager at Thai One On, I learned to take care of complex

environmental uncertainties.

. Focused and motivated while working in a team atmosphere- I have

worked in many big university group projects that demanded team

cohesiveness and motivation.

. Strong organizational skills; attention to detail; excellent multi-

tasking capabilities- As an assistant manager and cashier, I have

learned the importance of strong organizational skills and unearthed

my multi-tasking capabilities.

. Results- oriented and experience managing a variety of clerical,

communication, and project management tasks in corporate sectors.

. Strong ability to organize and simplify office procedures, and keep

morale and productivity at peak levels.

SKILLS & KNOWLEDGE

Software programs/packages Microsoft Word/Excel/PowerPoint/Access, Visio

FileMaker Pro, Adobe Photoshop/Dreamweaver

Operating System Microsoft Windows 98/2000/XP/Vista, MAC

Programming languages Java, HTML, Turing

WORK EXPERIENCE

Rogers Broadcast Television Toronto, ON March 2013 - Dec 2013

Program Scheduler

. Liaise with the programming team to ensure scheduling information in

scheduling database and primetime episode list is accurate

. Performed data query, extraction, compilation, and reporting tasks

. Managed, updated and manipulated monthly report by using advanced

excel

. Ensure that program details are accurate - program titles,

descriptions, closed captioning status, descriptive video, AGVOT, etc

. Identified and enhanced framework of responsibilities with defined

project timelines

. Provide Manager up to date status report on missing contracts for

scheduled programs

Rogers Wireless Toronto, ON Apr 2012- July 2012

Customer Service Representative

. Resolve all customer complaints in a manner consistent with company

policy, and with customer satisfaction in mind

. Interfaced with vendors concerning pricing, availability, damaged

product, buy-backs, and special orders

. Provide accountholder and product information

. Ensure service standards are maintained or excelled

. Keep updating about product, services, promotions and policies

Thai One On North York, ON June 2010 - June 2012

Assistant Manager/Accountant

. Managed small group of employees

. Handled cash very well which led to minor financial errors

. Handled customer complaints by coming up with quick solutions to

satisfy both parties

. Streamlined controllable spending in an on-going effort to meet weekly

overhead expenditures.

. Posted to Quick Books, General Ledger, processed weekly payroll, and

prepared weekly sales reports

. Promoted new business through participation in community events

BMO Nesbitt Burns Toronto, ON Feb 2009 to Jun 2009

Administrative Assistant

. Prepping, Scanning, and Indexing Documents (Nesbitt Burns and OLAP)

. Was responsible for all documents are from one category (Client

documents and registered documents)

. Was accountable to keep clients confidential information

. Was responsible for varying clients documents

.

EDUCATION

CGA Certificate- In Process

Business Administration - Accounting

Centennial College September 2009 - April 2012

Ontario Secondary School Diploma

Albert Campbell Collegiate Institute Scarborough, ON September 2006-

June 2009

REFERENCES

Available upon request

Contact this candidate