IT support officer

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Benjamin N. Hernandez Jr.

Permanent Address: #4 Tendido St. Brgy. San Jose

Quezon City 1100 Philippines

Contact No.: +092********

Email: ******@*****.***

OBJECTIVE

To obtain a position that will enable me to use my strong organizational

skills, educational background, and ability to work well with people.

WORK EXPERIENCE:

Centara Ras Fushi Resort & Spa

Giravaaru Island

Male, Maldives

January 12, 2013 - January 22, 2014

IT-Officer

. Install, Setup and Repair all computer and printer office

network

. Install and configure POS machines

. Monitoring Servers for HR, Hotel Software and Domain system

. Install, setup and configure biometric system

. Install, test, and troubleshoot network equipment and cabling

. Participate in the development, implementation, installation,

and testing of applications software.

. Support User's for Microsoft Outlook emails

. Member of Pre-Opening Team

. Monitoring and troubleshoot All CCTV camera's

. Monitoring and troubleshoot PABX system

. Monitoring and troubleshoot All Wifi-Access at site

. Support Guests for Wifi and TV connections

. Analyze and troubleshoot Hotel Software System

. Monitoring and troubleshoot decoder for (TV) System

NAJAAH ART PALACE PVT LTD - Coral Hotel & Spa, Aqua Bar Restaurant,

Souvenir Shops, Duty Free Shops (17th November 2010 - up to present)

3rdflr. M.H.A. Bldg. Orchid Magu Male, Maldives

www.najaahonline.com

IT - Tech Support

. Investigate user problems and needs, identify their source, and

determine possible solutions.

. Analyze user project proposals to include identifying potential

problem areas and recommend optimum approaches for project path.

. Participate in the development, implementation, installation,

and testing of applications software.

. Contribute through code/algorithm development and other means,

for the development of tools and interfaces between application

programs and for the development of debugging programs.

. Provide system level support for computer software and computer

equipment used to conduct trainings, events and conferences.

. Investigate, recommend and install new applications. Install,

upgrade, and maintain three categories of workstations (laptop,

desktop, and virtual machines).

. Maintain confidentiality with regard to the information being

processed, stored or accessed by the network.

. Document programming problems and resolutions for future

reference.

. Assist personnel of other departments as a computer resource.

. Monitor and evaluate current trends in technology related to

desktop and server support.

. Research, procure, install, configure, analyze, and debug

peripherals such as printers, scanners, barcode scanners,

pointing devices, keyboards, PDAs, and flash drives

. Develop and maintain an infrastructure to host centralized

system management tools, remotely accessible virtual machines,

and a development and testing environment

. Install, test, and troubleshoot network equipment and cabling

. Maintain an accurate and up to date inventory of departmental

hardware and software

. Maintain documentation of all deployed hardware, software,

configurations, licenses, and uses

. Setup and configure network computers on all company outlets and

businesses using Windows Server 2008

. Setup and configure Emails using Outlook

. Manage monthly attendance report on all company outlets and

businesses

. Install and configure Fingertec fingerprint TCMV2 v. 2.1 system

for staff time-in/out in all company outlets and businesses

. Install, set-up and configure all CCTV-IP Cameras in all company

outlets and businesses

. Maintain all office use computers

. Created booking and reservation application for Coral Hotel &

Spa

. Created booking and reservation tracker for Coral Hotel & Spa

. Set-up all newly purchased product

. Desktop and laptop computers assembling and repairs

. Network cables set-up and installation

. Wi-fi setup and configuration

BERACAH HUMAN RESOURCES (May 2009 - 2010)

Quezon City, Philippines

Computer Technician/Staff

. Computer network maintenance

. Office use computer maintenance

. Assemble, manage and repair of defective desktop computer and

peripherals

. Setup all newly purchase product

. Installation of Network Cable

. Virus Removal

. Software Installation

. WIFI setup and configuration

. Format desktop Computers

Mobsters Computer Shoppe (June 2004 - November 2009)

Quezon City, Philippines

Computer Shop Owner

. Computer network maintenance

. Maintaining the feasibility of each computers

. Format desktop computers

. Upgrading computers

. Troubleshooting computers

. Assemble desktop computers

EDUCATION:

Tertiary: E.A.R.N. Computer School

Computer Technology

SY 1992 - 1994

I hereby certify that the above information are true and correct to the

best of my knowledge and belief.

Contact this candidate