Administrative Assistant Manager

CASSANDRA R. BAILEY

**** ********* ****** *** ****, New York 100**-***-*** 2583

Cell # 917-***-**** **************@*****.***

Case Manager Administrative Assistant

Team Leadership Perform administrative and office support activities for multiple supervisor Duties include

fielding telephone call Scheduling calendar word processing filing faxing Ability to multitask and

willing to take on new assignment as needed Develop service plan Progress Notes Attend case

conference Plan organized groups

AREA OF EXPERTISE

Administrative Leader Records Minute Microsoft Word DHS Engagement Report

Case Conference Track Client AWOL Microsoft Excel DHS Client Profile System

Assist with transfer AS 400 Date Base Internet DHS Placements

Quarterly Report Provide Clerical Support Intake Case Manager DHS Cares

WEST HARLEM GROUP ASSISTANCE INC.

NEW YORK, NEW YORK

Case Manager 6/2013 Present

• Meet with tenants on a monthly a basic to determine needs and approximate service delivery with

the goal of assisting tenants in maintaining level of independence

• Establishing and maintain ongoing case records on all participants

• Maintain up to date and accurate progress notes

• Assist tenants in identifying the need for specific services and develop a mutually acceptance service

plan

• Analyze case findings to determine if needs have been addressed through appropriate referrals and

program activities corresponding service plan

• Ensure that tenants are up to date on rent payments

• Identify community based organizations, agencies and as potential resources for linkages

• Attend case conference as needed

• Plan organized an implement group activities, independent living Skills and budgeting groups

SAMARITAN VILLAGE

FORBELL MEN’S SHELTER NEW YORK

Administrative Assistant 1/2006 6/2013

• Submit DHS monthly, quarterly reports

• Submit housing placements to Department of Homeless Services/ Reconciliation

• Intake Case Manager perform initial intake screening assessments for new/re admit clients, leading

to services recommendations included in the independent living plan

• CARES

• Prepare case load breakdown for case management team

• Participate in Case Conference Presentation

• Transfer closed and active case files / maintain chart room for audit review

Transfer non compliant for Next Step/ Track AWOL clients

• Provide clerical support to administrative staff, case management team

THE SALVATION ARMY

THE CARLTON HOUSE FAMILY SHELTER

QUEENS, NEW YORK

Administrative Assistant 8/2004 8/2005

• Create a variety of forms, and submit monthly and quarterly report

• Submit incident report to Department of Homeless Services

• Receive and screen phone calls providing accurate service

• Handle incoming, outgoing mail

• Provide administrative support to case management team

THE SALVATION ARMY

BORDEN AVENUE VETERANS RESIDENTS

Administrative Assistant 7/2002 7/2004

• Perform clerical duties

• Organized office space

• Prepare monthly, quarterly report

• Review employee’s personnel report to ensure

Completeness, accuracy and timelessness

THE SALVATION ARMY

GREATER NEW YORK

Data Entry/ Accounts Payable Clerk 9/2001 10/2002

• Process payment request for surviving family members of the WTC disaster

• Enter client and vendors information on to the JD Edwards accounting system and

proofread date information to ensure proper timely payments to clients and vendor

EDUCATION

Associate Degree College of New Rochelle New York, NY 2009

AWARDS

Barbara Kleiman Award 2009

REFERENCE

Reference furnished upon request

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