Customer Service Manager
Resume:
Michael Cuite
****.*****@*****.***
Bangor, PA 18013
Education:
BS in Criminal Justice- May 2001
The University of South Carolina- Columbia, SC
Qualifications:
. Strong analytical, problem solving, communication and written skills.
. Self-motivated and multi-task oriented with a high energy level.
. Adept in all areas of property operations to include Accounts
Payable/Receivable, Finance, Budgeting, Capital Improvements,
Advertising, Marketing, Leasing, and Collections.
. A proven ability to deliver value added judgment, build and manage
relationships with cross-functional teams & demonstrate a high level
of professionalism and integrity.
. Apply highest level of customer service standards; and, combine
patience, creativity, and persistence to resolve client issues and
ensure 100% satisfaction.
. Team player who is confident, articulate, and possesses excellent
communication skills.
. Proficient in MRI, Onesite, Yardi and Microsoft Office.
. Past President of the Myrtle Beach Apartment Association.
Experience:
Select Corporate Housing September 2010- Current
Account Executive- September 2010-August 2013
Director of Operations- August 2013- Current
. Generated sales leads and created new business contacts.
. Developed and maintain relationships with current and prospective
clients.
. Offered solutions to close the sale.
. Developed and maintained relationships with apartment personnel and
property managers.
. Joined networking groups and attended trade shows.
. Collected all rent and reconciled deposits.
. Reviewed and processed all invoices for payment.
. Reviewed all renewals.
Intermark Management Company June 2009- September 2010
June 2009- September 2010 Riverland Woods Apartments Charleston, SC
Site Property Manager
Managed and supervised all daily operational functions, including:
. Developed a property budget totaling $3,154,000.00.
. Increased income by $37,700.00.
. Decreased expenses by $5,557.00.
. Produced monthly variance reports.
. Developed a weekly market analysis.
. Hire, train and motivate a staff of 5.
. Assisted with other Intermark Properties with training of new managers
and staff.
. Perform off-site marketing.
. Ensure highest level of customer service by problem solving for
residents and staff.
. Awarded the 2009 Property Manager of the Year for all Intermark
Management Properties.
The Beach Company February 2003-June 2009
July 2005- June 2009 Seaside Grove Apartments Myrtle Beach, SC
Site Property Manager
Managed and supervised all daily operational functions, including:
. Repositioned property from a class C to class A. Took occupancy from
60 to 90%.
. Hire, train and motivate a staff of 7 employees.
. Developed a property budget.
. Produced monthly variance reports.
. Developed a weekly market analysis.
. Assisted with other Beach Company Properties with training of new
managers and staff.
. Performed due-diligence on newly acquired properties, including
assessment of current employees.
. Maintain an average YTD renewal percentage of 65%
. Perform off-site marketing.
. Ensure highest level of customer service by problem solving for
residents and staff.
. Developed the Preferred Employer Program.
. Assisted the Senior Portfolio Manager with developing marketing plans
for multiple properties.
. Awarded the 2008 Property Manager of the Year by the Myrtle Beach
Apartment Association.
July 2004-July 2005 Sergeant Jasper Apartments, Charleston, SC
Assistant Property Manager
. Assisted the site manager in daily operations.
. Collected all rent and reconciled deposits.
. Reviewed and processed all invoices for payment.
. Produced all Resident Socials.
. Assisted with developing and administering the property budget, to
include research and implementation of Capital Improvement Projects.
. Handled most forms of communications between the residents.
. Processed new leases and renewals.
February 2003-July 2004 Long Grove Apartments, Mt. Pleasant, SC
Leasing Consultant
. Maintained a 40% closing ratio
. Processed all paperwork for new and renewal leases.
. Controlled inventory for all collateral materials.
. Responsible for all logistics of make-ready scheduling.
. Key player on the Concession Reduction Task Force- resulting in
complete concession elimination well before all competitors.
. Awarded the 2004 Brilliance Award for Leasing Consultant of the Year
by the Charleston Apartment Association.
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