Customer Service Data Entry
Resume:
Monet Whitehead
Bronx, NY 10453
Cell: 347-***-****
SUMMARY OF QUALIFICATIONS:
• Dedicated professional with 10 years combined experience providing administrative support and customer
service in a variety of business sectors.
• Detail oriented, fast learner and very computer savvy.
• Knowledge of scheduling and insurance practices in a medical setting.
• Ability to anticipate the needs of an office.
• Ability to answer multiple phone lines and direct calls to appropriate personnel.
• Building strong relationships with clients is my specialty.
EXPERIENCE:
WEGOINHAM.COM, New York, NY 2013-Present
Web Owner
• Planned and implemented layout of the website.
• Utilized Excel to keep track of links and content as well as business expense reports.
• Responsible for typing all proposals, letters and correspondence for the business.
• In charge of building a social media presence as well as marketing and advertising for the site.
• Monitor, negotiate, and pay all bills associated with the business.
Monet D’Cor, New York, NY 2011-Present
Craft entrepreneur
• Designed, created, and sold home and party décor for all ages.
• Provided RFQ’S to customers on various items via phone and email.
• Designed my own website to showcase designs and take orders.
• Provided excellent customer service by analyzing the clients needs and going above and beyond to exceed
their expectations.
• Contacted clients to follow up on order changes, product questions or concerns.
Concord Electronics Inc., Long Island City, NY 2009-2010
Customer Service/Sales Rep
• Provided quotations to customers via fax, phone, and email.
• Processed purchase orders in batches
• Verified customer payment terms to ensure proper billing.
• Accurately entered shipping information into company’s internal database.
• Resolved customer billing problems by identifying the problem; explaining procedure and handling any
adjustments
• Researched and compiled lists of similar products for clients.
Silver Buffalo LLC., New York, NY 2007-2007
Temporary Data Entry Specialist
• Utilized special software online to invoice purchase orders.
• Used QuickBooks to create and edit invoices for thousands of clients.
• Solved customer inquiries and request for parts.
H&R Block, New York, NY 2006
Seasonal Receptionist (3 month assignment)
• Greeted clients in a personalized, friendly and inviting manner
• Answered incoming calls and took accurate messages
• Sorted mail, faxed, and photocopied documents for service coordinators
• Scheduled clients the way they wanted to be scheduled
• Handled client exits and made sure or their current and future needs were met.
EDUCATION:
State University of New York Bronx Education Opportunity Center 2008-2009
Graduate of the Executive Assistant Program
References Available Upon Request
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