Customer Service Assistant
Resume:
Erika Fernandez
**** ***** ***** ****, ******* Salem, NC 27127
***************@*****.***
Education
The University of North Carolina at Greensboro (UNCG)
Bachelors of Science in Elementary Education, May 2012, GPA: 3.56
Minor in Psychology
Work Experience
Leonard Recreational Center, Greensboro, NC
Office Assistant, June 2014-present
• Collect data on the Afterschool Program, Summer Day Camp, and other programs and compile the data
into spreadsheets for weekly and monthly reports
• Assist with setting up for events
• Collect money for various programs
• Help parents, children and other members of the community with events for the center
• Open and close the facility
• Maintain flexibility and provide assistance wherever needed throughout the center
The Feeling Friends, Winston Salem, NC
Feeling Friends Coach, May 2014-present
• Manage social media accounts for The Feeling Friends
• Assist with grant writing for funding for The Feeling Friends program
• Implement the program, when necessary, in the classroom
Kimberley Park Elementary, Winston Salem, NC
First Grade Teacher, August 2012-June 2014
Erika Fernandez
1925 Cedar Ridge Lane, Winston Salem, NC 27127
***************@*****.***
• Create and teach relevant and rigorous lessons aligned with the Common Core State Standards for all
subject areas
• Effectively explain and consistently enforce classroom rules and expectations
• Organize educational field trips
• Compile data from formative and summative assessments to create remediation and enrichment activities
• Differentiate instruction for all learners
• Work with the School and Community Committee to plan events such as Fall Festival, Spring Fling,
Constitution Week and Career Week
• Tutor 3rd-4th graders in Reading to prepare them for the EOG for the 2013-2014 school year
Harris Teeter, Winston Salem, NC
Customer Service Clerk, August 2011-October 2012
• Oversee the front end operations by supervising cashiers, baggers and self-checkout clerks
• Delegate cleaning and closing duties to staff
• Occasionally serve as cashier, bagger, stock clerk when the need arose
Technology Skills
Microsoft Office, Microsoft Office, type 70 WPM, Promethean Board, ActiVotes, Document Camera,
Activities/Honors
Secretary, School and Community Committee, Fall 2012-June 2014
Alpha Lambda Delta Honor Society, Fall 2009
Dean’s List
References
Erika Fernandez
1925 Cedar Ridge Lane, Winston Salem, NC 27127
***************@*****.***
Jakala Wilson
First Grade Teacher
Kimberley Park Elementary
Tabitha Saunders
Assistant Principal
Kimberley Park Elementary
Starus Williamson
First Grade Teacher
Kimberley Park Elementary
Adrienne Baker
Assistant Teacher
Kimberley Park Elementary
Linda Marsh
Center Director
Leonard Recreational Center
Erika Fernandez
1925 Cedar Ridge Lane, Winston Salem, NC 27127
***************@*****.***
Amanda Thompson
Second Grade Teacher
Northern Elementary School
********@*****.***
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