Customer Service Marketing

JESSICA L. LEMKE

** ****** ** • Oshkosh WI, ***** • 920-***-**** • ********@*****.***

http://www.linkedin.com/in/lemkej24/

EDUCATION

University of Wisconsin Oshkosh

Oshkosh, WI

Bachelor of Science – Political Science

August 2014

Power, Politics, and Protest in Great Britain May

2013 – June 2013

Rome Intersession

May2011 – July 2011

LEADERSHIP EXPERIENCE

Colleges Against Cancer – President

April 2013 – May 2014

• Coordinate communication between the American Cancer Society and the Oshkosh campus

club with over 60 active members.

• Balance Team Recruitment, Fundraising Chair, Sponsorship Chair, Survivor & Caregiver Chair,

Publicity Chair, and Entertainment Chair.

• Lead committee workshop, committee meetings, and other sub-committee meetings.

• Plan and implement mission and advocacy activities.

• Serve as the face and voice of American Cancer Society and Relay For Life in the community

and campus.

Colleges Against Cancer – Social Media/Fundraising Chair

April 2012 – May 2013

• Demonstrate expertise on pre-event, day-of-event, post-event, online, and offline fundraising

materials.

• Manage fundraising sub-committee consisting of 15 plus members.

• Retain and recruit committee volunteers to help with event promotion and marketing through

social media platforms and public media.

Scott Hall Activities Council – Treasurer

September 2010 – June 2011

• Manage and evaluate money ledgers for two student housing halls with over 800 residents.

• Collaborated with other executive members to create and plan events for over 800 students.

WORK EXPERIENCE

The UPS Store –Store Associate

November 2011 - Present

• Primary responsibility is to deliver world-class customer service to customers.

• Strong interpersonal skills, effective oral/written communication skills and the ability to work

well with others.

• Computer application knowledge, including Microsoft Office (Word and Excel).

• Requires outgoing personality, exceptional customer service skills and the ability to operate

with a team for peak performance in a retail-service environment.

Festival Foods – Deli Associate

June 2010 – August 2011

• Execute the “Boomerang Theory.” Empowered to make decisions and take actions that will

bring the customer back.

• Dedicated to providing a clean store, friendly people, and quality products to the customers.

• Demonstrated flexibility, adaptability and problem solving skills to meet customer needs.

INVOLVEMENT AND VOLUNTEER EXPERIENCE

• Colleges Against Cancer Club Member – Oshkosh, WI March 2010- May

2014

• Political Science Student Association Club Member – Oshkosh, WI September 2012 – May

2014

• College Republics Club Member – Oshkosh, WI September 2012 – May

2014

• Hands on Oshkosh- Volunteer – Oshkosh, WI November 2011 – May

2014

• Celebration Church Youth Leader – Green Bay, WI June 2009- August

2011

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