Business Systems Analyst

Jaspinder K. Mann

Business Systems Analyst

Summary of Qualifications

Management Consultant possessing three plus years’ experience working cooperatively with federal

and commercial clients to ensure they achieve their goals and expectations by becoming more efficient

and effective in their daily operations and optimize their firm’s profitability. I excel at problem solving

and getting to the core of the problem, providing Business Process Reengineering (BPR) skills to

reassess the firm’s current processes and recommend streamlined and value-added future state by

analyzing current data. I hold strong experience in forging collaborative partnerships with key decision

makers within government, corporate and foundation organizations. I am also an active member of

International Institute of Business Analysis (IIBA).

2348-B Cypress Cove Circle, Herndon VA 20171

240-***-**** ****.*********@*****.***

Mann - 1

Customers Supported

• Department of Defense (DoD) • National Institute of Health (NIH)

• Department of State (DoS) • Defence Health Agency

• United States Air Force Civil Engineers • TRICARE Health Management

•

Office (USAF A7C) Price WaterHouse Coopers (PwC)

• New York State Department of Health • Booz Allen Hamilton

Clearance

Secret Clearance (DoD & DoS)

Work History

Maximus October 2013 – Current (Contractor)

Business Systems Analyst- New York Enrollment Broker Application

Enrollment Broker is a Maximus Proprietary Software Application that is used to manage and implement

State and Federal based Medicaid/Medicare and CHIP Programs. As a Systems Analyst my

responsibilities include conducting code analysis sessions with the development team and to analyze of

new enhancement requirements with the developers and document an LOE for each Release Version.

• Work with business and systems representatives to understand requirements and priorities and

ensure that software development work is appropriately aligned.

• Involved in the meeting with Business Process Owners, Subject Matter Experts and Primary

stakeholders for Requirement gathering in Definition Stage.

• Interview stakeholders and validate “Current State” and “Future State” business and system

processes; and develop business process flows using Business Process Modeling Notation

(BPMN).

• Organized JAD session and 1-on-1 session with key stakeholders and operations managers to

identify business needs, rules and requirements.

• Assisting in managing the Project Link on the collaborative tool.

• Gather and document Business Requirements document (BRD), Functional and Non- functional

Requirements (FRD)

• Coordinate and facilitate Requirements Reviews and Design Review meetings, approvals and

sign offs.

• Perform Gap Analysis to identify the deficiencies of the current system and to identify the

requirements for the change in the proposed system.

• Providing Daily Production support.

• Conducting bug triages, and analyzing further enhancements.

• Creating and Validating Test Cases for each Release.

Suntiva, LLC August 2012 – October 2013

Consultant- A7C R23G NexGen IT Process Team

Served as a part of the process team on the Air Force Civil Engineering NexGen IT project. I was

responsible for working with clients through all stages of the consulting life-cycle, including data

gathering, data analysis, solutions development, recommendations, results, implementations, and follow

up. I support Business Process Reengineering (BPR) activities for Air Force Civil Engineer’s Housing

and Cost Accounting Program Groups.

•

• Supported BPR activities by analyzing existing processes, participated in Program Group process

mapping efforts through note taking and process map capture during both live events and

LiveMeeting sessions

Jaspinder K. Mann

Business Systems Analyst

• Base-lined current environment as required, participated in facilitating business process discovery

and mapping events, developed a blueprint for the ‘to be’ environment, planned for

implementation and assisted in identifying process-based data and IT requirements for integration

with IT

• Worked with IT PMO/Systems Specialists/Data Team/Training Team to define impacts of new

business requirements and to integrate new requirements into existing Housing and Cost

Accounting processes

• Supported performing business process redesign functions by developing publications such as job

aides, standard operating procedures and quick reference guides

• Developed and maintained Business Process Models using BPMN

• Assessed impacts of business process reengineering efforts and policy changes on existing client

Air Force Instructions, handbooks, pamphlets and other guidance, and propose, coordinate and

execute updates as necessary

• Participated in design sessions and subject matter experts meet to validate the ‘to be’ processes

and record process requirements for the IT team for the system development and implementation

by assisting the creation of design template

• Analyzed and built Return on Investment (ROI) to Air Force Housing branch with the proper

implementation of eMH by developing metrics and Key Performance Indicators (KPI) reports for

the client

• Provided process support to Training team to assist with the development of training materials for

Air Force Housing personnel use such as training manuals, pamphlets, etc.

• Assisted in increasing awareness, understanding, and buy-in for IT transformation, Program

Groups, Asset Management and other transformation initiatives as needed

U.S. Department of State August 2010 – February 2012

Analyst, Public Affairs Office

Advanced the U.S Department of State’s diplomatic mission in Kolkata, India by conceptualizing,

planning, coordinating a wide range of communications and marketing activities.

• Led an evaluation planning process by identifying intended outcomes, indicators, key audiences,

strategies, activities, outputs, and data collection methods

• Facilitated program planning consultations with public affairs staff members, non-profits staff

members, U.S. Diplomatic senior leadership, sponsors, media team by delivering work plans,

action memos, and comprehensive meetings notes

• Conducted all phases of comprehensive process and outcome evaluations for foundation, U.S

government, and nonprofit partners – created specific program models, evaluation plans, and data

collection tools (including surveys, interview protocols, and focus groups); conducted interviews,

site visits, surveys, and focus groups with multiple stakeholders. Analyzed and wrote evaluation

reports featuring key findings, conclusions, and recommendations

• Analyzed event objective to develop and manage program budgets, work products, and relations

with key stakeholders

• Collaborated with cross functional teams (design, print, procurement, security and media) to

develop effective program marketing strategies; designed new marketing tools (social media

presence such as Facebook, Twitter) to attract youth audiences, leading to increased youth

attendance and media coverage

• Built strategic partnerships and collaborated with local agencies, sponsors, donors like Pepsi,

RedBull, Lays, Sahara, ITC, Smirnoff and non-governmental organizations like Cancer

2348-B Cypress Cove Circle, Herndon VA 20171

240-***-**** ****.*********@*****.***

Mann - 3

Foundation of India, Bengal Chamber of Commerce, Save the Children and Mother Teresa’s

House to develop outreach and fundraising events

• Researched and wrote cables on various social issues such as Child Labor in India and Human

Trafficking in Kolkata for submission to Public Affairs Office

Education

• Masters of Science (MS) in Project Management, George Washington University- expected 2015

• Bachelors of Science (BS) in Global Business & Public Policy, University of Maryland- 2010

Certifications and Associations

• Member- International Institute of Business Analysis

• Certification in Business Analysis by Requirements Inc.

Skills, Tools, and Methodologies

• MS Office Suite

• MS Visio 2007, 2010

• Star UML

• Agile and Waterfall SDLC Methodology

• SQL

• JIRA

• ALM

• IBM Rational Requirement Composer 4.0.5

• Rational DOORS

• Business Process Modeling Notation (BPMN)

• BPR- Lean Six Sigma Methodology, DMAIC Methodology, SDDP Methodology

• QA/UAT Testing

• Requirements Traceability Matrix (RTM)

• Data Profiling and Modeling

• Process Mapping

• Communications and Marketing

• Enterprise Architecture

• Program Evaluation

• Organization Performance, Change Management, Knowledge Management

Contact this candidate