IT Consultant/Analyst
Resume:
Daniel Rodriguez
Clarksville, Indiana 47129
*******@*****.***
Summary
Mr. Rodriguez has been in the information technology field since 1983. He
has excellent technical skills and the ability to function effectively in
any work environment. Daniel has experience providing Citrix MetaFrame
installation and administration, MS Exchange usage and administration, and
Windows 2003/2008 Server, Active Directory and Group Policy usage and
administration. He has performed workstation and server configurations and
implementations, as well as Cisco Routers and Switches. He has over five
years of management experience as well as 30 years of on-site and helpdesk
work.
Key Skills
Network Active Directory, System Center Configuration Manager,
Remote Desktop and Terminal Server, DHCP, Exchange,
Firewalls, Switches
Databases Access, SQL Server
Hardware / Cisco Router, Hubs, SAN, Lotus Notes, Remedy, HP Openview
Tools
Platforms AIX, Citrix, HPUX, LINUX, Novell Netware, NT Server
3.51/4/2000/2003/2008, UNIX, Windows
95/98/2000/XP/Vista/7
Certifications
Comptia A+ Certification
Comptia Network+ Certification
Outlook 98/2000 Usage and Administration
Microsoft Certified System Engineer (currently in
progress)
Cisco CCNA (currently in progress)
Linux Administration (currently in process)
HP Laser Printer and Inkjet Hardware Repair Certification
IBM AIX 3.2.5/4.2 Administration Certification
Xerox Laser Printer Repair
Experience
Oct 13 - Present CHI - Louisville, KY
AEHR Go Live Analyst
Title Environment Provided onsite support for AEHR Allscripts
AEHR Go Live Windows XP / 7 / Went to various clinics throughout the
Analyst Citrix Kentucky state area
Ensured that all printers, onsite, were
Role(s) Skills/Tools connected to the AEHR Allscripts System.
Provide Support PC Workstations Any issues dealing with Allscripts, or
for AEHR / Citrix / network, were entered into Remedy Trouble
Allscripts Network Tools / Ticketing System. Anything from adding user
Clarity / Remedy accounts to various errors in AEHR
Trouble Allscripts.
Ticketing System
April 11 - March Polypore/Daramic - Corydon, IN
13 IT Analyst
Title Environment Provided Support to users in Corydon
IT Analyst Windows 7 / Location
Windows Server Provided Software Support on main
Role(s) 2008 /Terminal application for production order entry
Office Support, Server / Remote (DARwis)
Workstation Desktop / Thin Provided Hardware Support for desktop
Support, Network Clients / SCCM workstations, laptops and HP Thin Clients.
Support Provided Ricoh Printer Support on network.
Skills/Tools Used Micro42 as trouble ticketing system.
MS Office, Entered tickets based on issues of software,
Remote Desktop hardware, or requests, as they came in.
Support Helped with the configuration of laptops via
SCCM by pushing predefined images to user's
laptops when needed.
Utilized PowerShell and Command Line Batch
scripting to customize newer HP Thin
Clients.
Created and Administered User Accounts
utilizing Active Directory as well as
setting up Organizational Units(OU) for
Security Access and Printer Zones.
Jan 10 - Oct 10 Neustar - Louisville, KY
Senior Office Coordinator
Title Environment Provided Support to users in Call Center
Senior Office Windows XP Location
Coordinator Provided Network Support, at needed, when
Skills/Tools Main Office in Sterling, Virginia, would
Role(s) MS Exchange, MS send equipment to be installed.
Office Support, Office Oversaw the inventory of necessary items to
Workstation keep the Louisville Office running.
Support, Network Handled 'day-to-day' decisions concerning
Support the function of the Louisville Office
Provided Desktop Support to the users in the
Call Center, as needed.
Provided support to end users who were using
Adobe Acrobat.
Apr 09 - July 09 Cybertek Technology - New Albany, IN
Onsite Technical Support
Title Environment Worked onsite to install Windows 2003/2008
Onsite Network Windows XP, Servers.
Support/Workstati Vista, Windows Maintained Exchanged 2007 for customer site
on Support 2003 Server requirements.
Provided software support for Microsoft
Role(s) Skills/Tools Office 2000/XP/2003/2007.
Onsite Technical MS Exchange, Maintained and configured Sonicwall Firewall
Support Sonicwall, MS devices at various customer sites.
Office Provided PC Workstation Support.
Oct 08 - Dec 08 RHI/Cornerstone Technology - Louisville, KY
Onsite Technical Support
Title Environment Worked onsite to install Windows 2003/2008
Onsite Network Windows Servers.
Support/Workstati Configured Exchanged 2007 for customer site
on Support Skills/Tools requirements.
MS Exchange, Evaluated and maintained existing customer
Role(s) Watchguard, VPN, servers and applied patches and updates as
Support MS Office needed.
Provided testing of software installations
in a test environment to ensure that newest
software updates and upgrades would not
hinder the existing infrastructure.
Utilizing a test environment, installed
software patches and upgrades to determine
if new software/upgrades would work in
production environment.
Maintained and configured Watchguard
Firewall devices at various customer sites.
Setup and maintained Watchguard VPN Client.
Provided onsite and phone support to various
customers pertaining to Microsoft Office
issues, GFI Fax Server issues, and various
medical billing software.
Helped with installation of desktop/laptop
images and software pushes via SCCM
Provided PC Workstation Support.
Jul 08 - Oct 08 RHI/U.S. Army - Louisville, KY
Network Support
Title Environment Provided Network Support at Ireland Army
Network Support Windows Community Hospital at Fort Knox.
Evaluated issues reported with computers on
Role(s) Skills/Tools network. Found duplicate Security ID numbers
Support Active on various workstations and improper
Directory, DHCP, configuration on others.
WMI and Administered Windows System Update Services,
PowerShell Active Directory, and DHCP.
Scripting. Generated reports, utilizing SCCM, on the
current issues with the workstations and
provided suggestions and modifications to
rectify the issues.
Utilized PowerShell scripting to check all
computers on network for proper network
settings.
Mar 08 - Jul 08 Various Contracts - Louisville, KY
Provider of IT consulting
Title Environment Provided support for batch processing of
Consultant Windows reports on Microsoft SQL Server.
Provided onsite support of desktop
Role(s) Skills/Tools computers, including Dell and Hewlett
Hardware Support SQL Server Packard desktops and laptop systems.
Software Support Installed and configured a computer system
for a non-profit entity.
Provided typesetting and design for
restaurant's menu and flyer campaign.
Jan 08 - Mar 08 Brown Forman - Louisville, KY
Diversified producer and marketer of fine wine and spirits
Title Environment Helped users with various Microsoft Office
Helpdesk Support Windows issues, also helped users with Lotus Notes
Level 2 issues.
Skills/Tools Utilized Remedy for ticket generation and
Role(s) MS Office, Lotus updates.
Support Notes, Remedy, Installed various peripherals, such as
Internet keyboards and mice, as well at LCD Monitors
Explorer and Color Laser Printers.
Utilized NetStreaming to remote into user's
laptops and desktops for support issues.
Helped users with Internet Explorer 6 and 7
issues. Users had issues trying to access
Brown Forman internal websites. Reinstalled
and reconfigure Internet 6 and 7 to remove
software add-ins installed on the user's web
browser that hindered access to Brown Forman
websites.
Provided support to users who were using
Adobe Acrobat in creating digital content.
Jul 07 - Nov 07 Humana, Inc. - Louisville, KY
Network Administrator
Title Environment Utilized HP Openview to monitor network for
Network Windows issues, or problems, and generated service
Operations tickets based on those issues. Forwarded
Support Skills/Tools service tickets to proper groups for further
HP Openview, HP administration.
Role(s) Netview Monitored internal and external Humana
Support websites for outages.
Utilized HP Netview to monitor Humana
routers and servers. Used SSH and Telnet to
review logs files to determine nature of
outages. Generated necessary service tickets
and routed to the proper group for
resolution of those issues.
Feb 07 - Jul 07 Kindred Healthcare - Louisville, KY
Helpdesk Support
Title Environment Provided in-house phone support for
Helpdesk Support Windows employees.
Utilized HP Openview to generate and update
Role(s) Skills/Tools helpdesk calls pertaining to enduser's needs
Help Desk Citrix, HP and requests.
Support Openview, MS Provided support on a daily basis for
Office, MS technical issues from Microsoft Office
Outlook Suite, Outlook 2000 to Citrix access.
Jun 06 - Dec 06 UIT - Killeen, TX
Onsite PC Workstation and Software Support
Title Environment Provided technical support for 200 users at
Onsite PC Windows this facility.
Technician / Used Microsoft System Management Services to
Embarq Skills/Tools install software updates to the computers.
Outlook, Citrix Verified that all computers in the facility
Role(s) received their nightly software and driver
Support updates.
Provided support on a daily basis for
technical issues, such as Outlook
2000/2003/OWA to Citrix.
Repaired and provided technical support of
Toshiba Tecra and Dell Laptops, as well as
Dell workstations.
Mar 05 - Jun 06 Self Employed - Waco, TX
Onsite Technical Support
Title Environment Provided technical support for various
Consultant Windows, Linux companied in Waco, Texas utilizing Windows
XP, Windows 2000/2003 Server, Exchange
Role(s) Skills/Tools 5.5/2000, and Linux Workstation/Server.
Support MS Exchange, MS Served as the Field Service Technician for
Office Xerox providing on-site repair of Laser
Copiers.
Provided technical support for various end
users in Waco, Texas, helping them with
their projects using Windows 98/Me/XP and
Microsoft Office Suite and other various
software programs and utilities.
Feb 04 - Mar 05 Fisher Controls Intl, LLC - Sherman, TX
Assistant Network Administrator
Title Environment Managed Active Directory on Windows 2003
Assistant Network Windows Server. Set up user accounts, computer
Administrator organizational units, and installed
Skills/Tools software. Created and maintained
Role(s) Active organizational units for groups, computers,
Disaster Recovery Directory, DHCP, and users as needed.
DNS, WINS, FTP, Administered seven servers, consisting of
Support MS Exchange, Windows 2003 Server, and Windows 2000
Veritas Backup Standard Server. These servers handled DHCP,
Exec, SQL DNS, WINS, and FTP Remote Boot.
Server, SMS Installed, configured and maintained
2003, MS Office, software installation on all servers.
MS Outlook, MS Worked on using Microsoft SMS 2003 to push
SMS, Virtual desktop/laptop images and software to
Server, MS workstations located at facility.
Access Administered and managed Exchange 5.5,
running on Windows 2000 Server and Exchange
2003 running on Windows 2003 Standard
Server.
Directed and managed Veritas Backup Exec
9.1/10 for nightly backup of Exchange
5.5/2003 and Microsoft SQL 2003 Servers.
Provided support for Microsoft Office
97/Outlook 2000 as well as other various
programs.
Setup and managed Microsoft SMS 2003 for
installation of software. This project
involved upgrading the company from Office
97/Outlook 2000 to Office 2003/Outlook 2003.
Setup and maintained Microsoft Virtual
Server 2005 for Disaster Recovery. Insured
that if any server went down, that they
could invoke Virtual Server and keep
production going.
Setup and maintained a Sever Array for disk
to disk backup and disaster recovery.
Created training manuals for all procedures
in maintaining servers in the IT Computer
Room.
Supported Access 2000/XP front-end to SQL
Database. Provided support to end users
using Access 2000/XP on usage an report
generation.
Installed and supported Adobe Acrobat,
Acrobat Reader in user environment. Pushed
out updates as needed.
Jun 03 - Jun 03 McCormick/Fox - Atlanta, GA
Network Technician
Title Environment Went on-site to OSHA District/Regional
Network Windows Offices, to install new Compaq DL-380
Technician Servers, as old equipment was coming off
Skills/Tools lease.
Role(s) Exchange Installed Windows NT 4.0 on new servers and
Support migrated all user shares from old server to
new server.
Verified that the user's login script
reflected new network drive shares as OSHA
offices were currently using Windows 98SE on
all workstations.
Verified that all print queues on all
workstations were directed to the proper
printer shares on new server.
Confirmed that all users could login and
access their new Exchange Server, in
Washington DC, Department of Labor server
farm.
Jul 02 - Oct 02 Intellimark - Coppell, TX
Network Technician
Title Environment Traveled and worked onsite and provided
Wireless Windows repair and upgrade of Compaq and Dell
LAN/Laser Printer Equipment.
Repair Technician Skills/Tools Performed onsite evaluation and installation
Windows 2000 of Wireless 802.11a/b/g Networks.
Server Support, Provided in house and on site repair of HP
Role(s) Networking laser jet printers.
Support Support
Mar 02 - Jul 02 DynCorp/Apex Systems - Fort Worth, TX
Helpdesk Support Technician
Title Environment Provided technical assistance to internal
Consultant Windows users over the phone or at their workstation
dealing with Windows 9x, 2000 Professional,
Role(s) Skills/Tools XP Professional, login issues and/or
Help Desk Excel, Access software issues.
Support Conducted technical support for users
utilizing Excel 97/2000 and Access 97/2000
for data entry, gathering and report
generation.
Helped customers with accessing their
proprietary software.
Provided support to customer's email using
Windows NT 4.0/2000 Server/Advanced Server.
Mar 01 - Oct 01 Compucom - Dallas, TX
Helpdesk Support Technician
Title Environment Provided technical assistance on Windows 9x,
Helpdesk Windows, Sun OS Windows 2000 Professional.
Technician Microsoft Office (MS Word, Excel, Access)
Skills/Tools 97/2000 training to users over the phone or
Role(s) MS Office, POP3, via email.
Help Desk Exchange Helped customers with accessing their
Support proprietary software for their time and
billing.
Administered customer's accounts on Window
NT Server and Sun OS.
Provided support to customers email system
using Exchange and POP3 on Sun OS.
Mar 00 - Jul 00 MTI, Inc. - Dallas, TX
SAN Senior Engineer
Title Environment Received training on company's proprietary
Senior SAN Windows, Sun OS, SAN products and how to implement them.
Engineer Linux, HP-UX Helped in coordinating installation of
product at customer locations.
Role(s) Skills/Tools Designed and implemented storage strategies
Support SAN using customer's existing server host
systems. This included Windows NT 4.0, Sun
OS, HP-UX and Linux.
Jan 99 - Jan 00 DCAS, Inc./Bear Transportation - Dallas, TX
IT Manager
Title Environment Managed Novell, Windows NT 4.0 Server and
Information Novell, Windows, SCO UNIX Server as well as WatchGuard
Technologies SCO UNIX Firebox II Firewall/VPN.
Manager Supported MS Office (MS Word, Excel, Access)
Skills/Tools 95/97/2000 as well as various other software
Role(s) WatchGuard programs used by 150+ users in the
Support Firebox, VPN, MS organization.
Management Office, cc:Mail Used Access 2000 for data gathering and
report generation.
Evaluated new technologies
(Software/Hardware) for implementation
within the organization.
Helped with the evaluation and installation
of a WAN for the Dallas location to a
satellite office in San Diego, CA.
Evaluated and setup VPN Access for the users
for telecommuting utilizing cable modem and
xDSL access.
Helped with the migration of cc:Mail to
Exchange Server 5.5.
Sep 97 - Dec 98 Ajilon - Dallas, TX
Helpdesk Support
Title Environment Provided Nortel call center support desk.
Consultant Windows, HP-UX Provided software and hardware support to
internal customers on their standard release
Role(s) Skills/Tools product, MS Office and various other
Help Desk MS Office software and hardware configurations
Support utilizing both Windows 95/NT and HP UNIX
platforms as well as support of their
internal network and printers.
Provided GTE technical support. Managed and
responsible for troubleshooting both Windows
95/NT software problems on various
applications. Managed HP-UNIX based as well
as Windows NT Servers and Workstations for
end user applications and development.
Provided technical support for Ericsson.
Performed troubleshooting for both hardware
and software related issues. Duties included
desk side support for users of Windows 95
utilizing various software packages as well
as UNIX workstations.
Dec 96 - Aug 97 Technology Service Solutions - Dallas, TX
RS6000 Onsite Technician
Title Environment Trained and certified on RISC 6000 and AIX
RISC 6000 Field AIX System administration.
Technician Provided onsite repair and upgrade of RISC
Skills/Tools 6000 Servers, Tape Drives, Optical Drives,
Role(s) RISC 6000, Hubs, Hard Drive units as well as IBM Hubs and
Support Routers Routers.
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