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Customer Service Project Manager

Location:
Pittsburgh, PA
Posted:
September 03, 2014

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Resume:

KATHRYN M. ZOFFEL

**** ******* ***** *****

Allison Park, PA 15101

412-***-****

e-mail: **********@***.***

PROFESSIONAL EXPERIENCE

HUSSEY COPPER - Leetsdale, PA Years at Hussey Copper

****-***4

Supervisor, MRO Buyer 1/2010-7/2014

Manage all aspects of the 2.5 million dollar MRO (Maintenance, Repair and

Operating) Supply storeroom inventory.

Supervise one union employee based on current union contract and one salaried

employee.

Plan and execute procurement of MRO items base on maintenance and production

schedules.

Maintain and monitor product masters to ensure effective planning of future

requirements.

Time purchases based on market conditions for commodities as needed in the

supply chain.

Built strong and trusting relationships with suppliers to guarantee supplies on

a continuous basis and ensure that the supply chain is stable.

Prepare bid packages, parameters, vendor lists, usage, analyze bids vs. existing

vendor, award business to winning bidder, follow up and quality audits.

Purchase order and shipment tracking. Resolve invoicing and receiving issues.

Expert in Ross ERP system, Access and Excel. Developed cycle count training in

ERP system.

HUSSEY COPPER - Leetsdale, PA

Preventive Maintenance Coordinator 10/2006-3/2009

Schedule planned maintenance actions to prevent machine breakdowns and failures,

through Megamations. Megamations is an on-line maintenance scheduling software

system.

Coordinate and schedule maintenance personnel to do monthly machine check-ups

and oil changes.

Schedule personnel to do partial and complete machine overhauls on equipment, as

required.

Track personnel time, through maintenance computer system.

Write, run and analyze daily, weekly and monthly reports in Megamations.

Track efficiency trends.

Order spare parts as needed for maintenance initiatives.

Identify, organize, label and store spare parts inventory.

MAGNETICS, A Division of Spang & Company -Butler, 1/2000 - 11/2002

PA

Industrial Engineer

Plan, design and implement new packaging for Magnetic Cores.

Implement a call center in our customer service area, to improve call efficiency

and customer service.

Review and streamline existing procedures in our customer service and quality

control departments.

Research and recommend simulation software and material handing automation.

Define and recommend the equipment, space and personnel requirements needed for

a new manufacturing facility.

DMD DIVISION, Dresser Industries - Bradford, PA 6/1996-1/2000

Project Manager, Forman, Shipping Floor Supervisor

On-time and on-budget, successful implementation of Enterprise Resource Planning

System.

Manage core implementation team of 20 people.

Coordinate all training. Prepare and approve of all training material for key

users, including union shop floor personnel.

Coordinate and assist in data clean-up.

Prepare and train team of data entry personnel for data conversion.

Kathryn M. Zoffel, Page 2

DMD DIVISION, Dresser Industries - Bradford, PA (continued from Page 1)

Set-up, train and assist on company system support desk.

Monitor and analyze manufacturing processes to optimize efficiency.

Provide factory floor technical support, troubleshoot and provide tooling for

manufacturing processes.

TEMPORARY AND PART-TIME WORK EXPERIENCE

HUSSEY COPPER - Leetsdale, PA 7/2005-10/2006

Engineering and Clerical Support.

PARKER, Daedel Division - Irwin, PA 10/2004-6/2005

Production Planning

HUSSEY COPPER - Leetsdale, PA 5/2004-10/2004

Sales and Clerical Support

DYNAVOX - Pittsburgh, PA 2/2004-5/2004

Software and Clerical Support

ARIBA, Inc.; FreeMarkets - Pittsburgh, PA 10/2003

Coding

UNIVERSITY OF PITTSBURGH, Pittsburgh, PA 5/1994-4/1996

Research Assistant

This team funded by the National Science Foundation was researching methods to

judge the quality of engineering education.

CATERPILLAR - York, PA 5/1993-12/1993

Internship: Manufacturing Engineer

Industrial and manufacturing engineering duties, as well as machine shop

operator work.

In June 1993, Caterpillar's UAW work force went on strike. Throughout the

remaining seven months of my internship, I operated CNC grinders and lathes. I

was responsible for the preventive maintenance of my equipment, the material

handling robots and conveyors feeding my stations. I set up the machines for

different part numbers and am experienced in tool changes on both grinders and

lathes.

EDUCATION

UNIVERSITY OF PITTSBURGH, Pittsburgh, PA 1996

Bachelor of Science, Industrial

Engineering

REFERENCE

Available upon request



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