Customer Service Medical Assistant
Resume:
Francesca Dumont
Loganville, GA 30052
***************@*****.***
EXPERIENCE
Rainbow Kids Pediatrics, Decatur, GA Certified Medical Assistant April 2005- to Present
Prioritize patient daily care and schedule patient visits
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Assist patients with vitals, vaccinations, draw blood, ear irrigations and obtaining specimens
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Assist physician with catheterizations and pap smears
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Maintain and set up patient rooms
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Order all vaccines and front office supplies as needed
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Utilize PC to enter and retrieve patient data
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Process all referrals, verify insurance
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Answer multi-line phone, operate fax and copy machine, input patient data into the EMR
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Process all claims for payment, check all EOB’s to make sure that proper payments were made from the insurance
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companies.
Provide training to all new employees (front and back office).
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Lowes Home Improvement, Lilburn, GA Customer Service Associate Aug. 2002- April 2005
Answered incoming calls
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Service all customers as needed at check out
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Received all store return
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Process merchandise information through store computer system
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Develop and plan activities to ensure proper completion in a timely manner
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Kids R kids learning center, Stone Mountain, GA Daycare Teacher May 1999- June
2001
Prepared and taught age appropriate learning
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Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
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Maintained a safe and clean environment
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Establish and enforce rules for behavior, and procedures for maintaining order
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Organize and lead activities designed to promote physical, mental and social development, such as games, arts
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and crafts, music, storytelling, and field trips.
Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with
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supervisors, parents or guardians, and child development specialists.
Education
Georgia Medical Institute, Norcross, GA
Career Diploma in Medical Assistant Program
Penn Foster Career School, Scranton, PA
Career Diploma in Medical Coding and Billing
Stephenson High School, Stone Mountain, GA
Academic Diploma
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