Customer Service Project Manager

Terri L. Coleman

Bewdley, Ontario K*L *E*, ********@********.**

Phone #905-***-****

Professional Profile

A dynamic Project Coordinator/Program Manager/Administration professional

with over 15 years' experience. I am a true support professional and I love

the office environment. My outgoing, positive and contagious attitude is

not something that can be taught; it is the kind of personality that

companies depend on! If you are looking for a true team player with

exceptional customer service, thrives at multi-tasking and an employee that

has always been dedicated and committed to achieving only the highest of

standards for the hiring company then look no further.

Professional Skills

Work Experience

Data Management Coordinator

Messier-Bugatti-Dowty, Ajax, Ontario

March/2013 to July/2014

> Increased productivity after implementing new Greenbelt Process for

document revision Impact Analysis to ensure compliance and maintain

BEST Rating with customer

> Coordinated various projects, spreadsheet development, filing, data

management and analysis.

> Compiled and reviewed PowerPoint Presentations for the Program

Reviews, scheduled and hosted meetings, took minutes and distributed

to team

> Successfully managed Risk review meetings and maintained the Risk

register for upper management review working closely with the

Engineering Department, Customer Service and Programs as well as

Quality and Supplier Quality

> Key responsibilities included interacting directly with Program

Managers: Weekly Reporting/Presentations/Customer Service/Ad Hoc

requests, developing/maintaining KPI's (Key performance Indicators),

Quality Process Documentation

> Hosted bi-weekly meetings with Boeing to discuss and resolve open

issues related to processes and procedures

> PMI Audit utilizing SAP modules MB51, CO03, CS12, CS03

Project Coordinator

Lenovo Canada, Toronto, Ont

Nov/2011 to April/2012

> Project managed new Lenovo product announcements for USA, working

closely with Pricing Managers to upload, maintain content and publish

Lenovo hardware product announcements

> Utilized SAP (Systems Applications and Products in Data Processing)

modules including pricing, Table A maintenance for product component

enabling, assortment modules and reporting

> Compiled product reports and conducted product analysis resulting in

accurate and up to date product publishing

Software Program Manager /Systems Administrator

Apple Canada, Markham Ont

August/2007 to January/2010

. Delivered administrative support to Apple Resellers and Apple Sales

Team and provided program development, research, customer service,

logistics, and delivery

. Supported staff projects and initiatives, established and maintained

business processes, updated inventory, prepared business

communications

. Lead project manager for the supply and distribution for the Launch of

the Apple MAC Operating System Leopard (2007) and Snow Leopard (2009)

Personally handling the mailings of over 2000 NFR copies to all

Authorized Apple Resellers and distributors for training/demo purposes

which resulted in the project being delivered on time and within

budget.

. Tracked and reported all NFR software received and distributed to

avoid duplicates and Guarantee all authorized resellers obtained

copies of key software.

. Canada Administrator in charge of reviewing, determining eligibility

and processing submitted registration requests for access to Apple's

online Training site and Apple Sales Web, Addressed problems/issues

and developed creative solutions to all access issues and general

inquiries to guarantee daily operations of systems

. Interacted and served as an internal resource for all departments in

facilitating the NFR/Software process of Apple Software products.

. Utilized SAP and eApproval environments for sales order tracking and

eligibility for software license upgrades.

. Assisted with Purchase Orders approvals and check requisition

approvals

Additional Work Experience

New Product Announce Specialist - Lenovo Canada - March 2005-July 2007

Web Content Administrator - IBM Canada - October/2004 to March/2005

Meeting & Event Coordinator - IBM Canada - March/2003 to March/2004

Procurement/Business Services - IBM Canada - October 1999/Year to

February/2003

Senior Travel Consultant/Team Lead - Carlson Wagonlit Travel - August/1989

to September/1999

Education

Travel & Tourism/Office Administration - Graduated with Honours - Career

Canada College - 1979-1981

Various Customer Service Courses through workplace education

Interests / Volunteering

Keeping healthy, reading, have travelled quite extensively both

domestically and abroad continually upgrading my skills/education, creating

healthy meals for my family and living life to the very fullest each and

every day!

Current Volunteer on the Hamilton Township Website Steering Committee -

Hamilton Township, Ont

Past member of the Vinegar Hill Ratepayers Association - Markham, Ont

. Possess strong technical aptitude including competencies with MS

Office, Lotus Notes, Excel and Outlook, SAP, QuickBooks

. Excellent Interpersonal Communication Skills/Customer Service Skills,

attention to detail skills, inventory management

. Enjoy working in a team environment and also highly productive when

working independently

.

. Regularly take initiative to improve processes and streamline

administrative activities

. Educated and skillful in both PC and MAC Computer Platforms

. Able to prioritize high volumes of work and effectively multi-task

. Experienced Office Administrator with over 15 years of experience with

a specialty of website content management - iWeb, iCompass & other

Contact this candidate