Customer Service Representative

Celeste Jewett Collier

**** **** ******

Columbus Georgia, 31909

Phone: 706-***-****

*******.***********@*****.***

Objective

To obtain a position in an office environment and utilize my customer service, problem solving

and data entry skills; in addition, to becoming an asset to a team of professionals and exceed

performance and standards that enable me to grow and achieve my career goals.

Qualifications

• Microsoft Office

• Customer service

• Answering multi-line phone

• Money management

• Face-to-face customer practices

• Organizational skills

• Filing

• Data entry

• Reporting

• Efficiently uses office equipment

• 70 WPM

• Polished office etiquette

• Detail oriented

• Self-motivated

• Leadership skills

• Adaptable

• Problem Solving skills

Work History

Blue Cross Blue Shield of Georgia

10/14/2014-Present

Customer Service Representative;

• Responds to customer questions via telephone and written correspondence regarding

insurance benefits, provider contracts, eligibility and claims. Analyzes problems and

provides information/solutions.

• Operates a PC/image station to obtain and extract information; documents information,

activities and changes in the database.

• Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops

and maintains positive customer relations and coordinates with various functions within

the company to ensure customer requests and questions are handled appropriately and in

a timely manner. Researches and analyzes data to address operational challenges and

customer service issues. Provides external and internal customers with requested

information.

• Under immediate supervision, receives and places follow-up telephone calls / e-mails to

answer customer questions that are routine in nature.

• Uses computerized systems for tracking, information gathering and troubleshooting.

Requires limited knowledge of company services, products, insurance benefits, provider

contracts and claims.

• Seeks, understands and responds to the needs and expectations of internal and external

customers.

• Required to meet department goals

Manager: Tymisha Spivey-Carr

Phone: 706-***-****

12/07/2012-10/14/2014

Front Porch of the South

Cashier;

• Maintain clean work environment

• Money management

• Customer service

• Answering multi-line phone as needed

Manager: Klutts Self

Phone: 706-***-****

06/01/2012 to 12/07/1012

THE GRILL

Server;

• Organized and maintain clean work environment

• Money management

• Customer service

Manager: Charlee Jones

Phone: 706-***-****

11/27/2011-06/01/2012

CARMIKE CINEMAS

Cashier;

• Customer service

• Organized food preparation area

• Money and worked register

Phone: 706-***-****

Education

Harris County High School 2012

General Studies Diploma

Columbus Technical University August 2012 to October 2012

Pursing Human Resources, Business Management Diploma

Personal References

Dawn Boyd, Reimbursement Implementation Specialist II, Blue Cross and Blue Shield of

Georgia

Work: 706-***-****

Angel Degree, Registered Nurse, Columbus Regional

Cell: 706-***-****

Danita Fisher, Accounts Payable Associate II, Total Systems Service, INC

Work: 706-***-****

Contact this candidate