Back office executive

SANDEEP SURESH RANE

Personal Details

Permanent Address: Date of birth: 30th JUNE 1986

A-24, Ashirwad bldg, 2nd Cross road, Email: *******@*****.***

Lokhandwala Complex, Swami Samarth Nagar, Mob no: 959-***-****

Andheri (WEST) Mumbai 400053

Objective:

To work in a professional environment and to leverage my key skills & strengths developed in the areas

of "Customer Management"

Action & Implementation is the Foundational key of Success

Strength:

Strong Leader

Initiative (Willing to take on new things)

Flexibility

The Total Package (Fat learner, ready and willing to learn everything. Above all, I can work overtime)

Achievements:

Awarded by Client (Videocon Telecom) for Extra Contribution to improve the process

Top Performer- Quality for the month of July 2011

Quarterly Top Performer- Quality for the month of July/Aug/Sept’2011

Work experience:

Brief about the Current Company:

Worked with Spanco respondez bpo pvt ltd

Designation- Sr. Back Office Analyst

Duration: April 2011 till June 2014

Responsibilities:

Back Office Analyst

Handle the department

Responsible for all kinds of reports (making daily, weekly, monthly & yearly reports on excel) and

analysis.

Ensure accuracy & timeline and maintain reports as per the KRA’s.

Responsible for achieving the SLA targets

Client Co-ordination (Like Reliance, Videocon)

Maintain database on excel

An effective action plans for the department so that client requirements are met on target.

Educational Qualification:

Completed Graduation from K.G.Mittal collega of commerce, Mumbai University

Passed H.S.C from Vidyanidhi college of Commerce, Juhu (Mumbai)

Passed S.S.C from Dnyansagar Vidyalaya (Mumbai)

Own particulars

Sex: Male

Nationality: INDIAN

Marital status: Unmarried

Languages known: English, Hindi, Marathi

Software Knowledge: - Good knowledge of MS Office, Word, Excel, Access, PowerPoint, MS-CIT.

Six sigma Yellow belt tools and techniques: - Basic 7 Quality Tools

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Date Signature

Contact this candidate