Customer Service Medical

MICHAEL I OKEKE

*** ***** *** **,

LEBANON, PA **042

HOME PHONE: 717-***-****

CELLPHONE: 757-***-****

E-MAIL: *******.*****@**.*******.***

EXPERIENCE

MICROBIOLOGIST

**/****- ******* (Temp)

Indian Health Service, NM

DUTIES:

Performed work in microbiology benches ranging from wound, throat,

respiratory, blood urine culture and parasitology and also isolated

virology and mycology

Laboratory manager/Director of infectious Disease (US PUBLIC HEALTH

COMMISSIONED CORPS)-O-4

05/2008- 04/2013

Indian Health Service, Warms springs Health and Wellness Center

Warms Spring, Oregon

DUTIES:

Managing overall lab operations; developing procedures to ensure safety,

security, quality, and accuracy of results; designing and performing test

procedures; analyzing requests for tests and equipment; tending to

administrative and management matters; consulting with principal

investigators; and assisting in budgeting.

MISSION CONTRIBUTION:

. Serving in the capacity of Senior Supervisory Scientist and Chief

Infectious Disease Officer. (2009-2013)

. Provides medical laboratory diagnostic and therapeutic information,

products, and services by establishing specimen preparation

procedures; developing and implementing analytical procedures;

evaluating laboratory information; consulting with pathologists;

reporting results according to protocols mandated by the hospital and

public health department.

. Maintains medical laboratory equipment performance by establishing

quality standards; developing operations, quality, and troubleshooting

procedures; ensuring staff compliance; certifying instrument

performance; arranging equipment replacement, service, and repair.

. Maintains medical laboratory supplies inventory by checking stock to

determine inventory level; anticipating needed supplies; placing and

expediting orders for supplies; verifying receipt of supplies.

. Maintains medical laboratory productivity by monitoring workload of

functional areas; identifying peak and slack periods; making

operational or staffing adjustment.

. Maintains quality results by participating in the hospital quality

assurance program; consulting with pathologists; performing

proficiency surveys; reviewing quality control and quality assurance

programs; making adjustments in policy and procedures; generating

reports; maintaining records.

. Maintains medical laboratory information system by identifying

information needs and problems; recommending improvements;

establishing priorities; testing; writing user manuals; training

employees; maintaining security and confidentiality.

. Implements new programs, tests, methods, instrumentation, and

procedures by investigating alternatives; preparing proposals;

developing and performing parallel testing; monitoring progress.

. Maintains medical laboratory staff by recruiting, selecting,

orienting, and training employees.

. Completes operational requirements by scheduling and assigning

employees; following up on work results.

. Maintains medical laboratory staff results by counseling and

disciplining employees; planning, monitoring, and appraising job

results.

. Maintains professional and technical knowledge by attending

educational workshops; reviewing professional publications;

establishing personal networks; participating in professional

societies.

. Prepares physicians, nurses, patients, and students by teaching

analytical theory, testing methodology, and the role of tested

components in human physiology and medical practice.

. Complies with state and professional continuing education licensure

requirements by providing in-service programs; monitoring outcomes.

. Supervising community infectious disease programs and laboratory staff

in daily clinical patient care activities.

. Serving in IHS designated HPSA(Health Professional Shortage Area) in a

rural Community Health Center in Warm Springs, Oregon

. Providing direct clinical patient and public health services to

ethnically diverse patients in medically underserved community

. Consistently utilized multi-lingual skills ( English, French, Arabic,

Spanish, and various African languages in the services of patients

clinical care and applied public health services, and in support of

public health mission and to ethnically diverse populations in IHS

Community Health Center, Warm Springs Oregon

. As a member of the laboratory staff servicing in Indian health Warms

Springs Area, I organize and teach classes to certify participating

students from the community/Indian tribes as a phlebotomist (2008-

present)

. As a certified BLS Instructor, I teach classes and helped Warm Springs

Service unit staff and community in getting BLS Certifications and

maintain proficiency to support the mission of the health center.

(2009- Present)

. As the Infectious Disease Officer, I created an anti-biogram program

to monitor and evaluate antibiotics susceptibility. I also make sure

that infectious disease protocol are observed and all reported cases

duly documented (2008- Present)

. As the laboratory representative, I design diabetes educational

projects to support the mission of the clinics diabetes prevention

program. (2008-present)

. Successfully carried out international deployment PHS/OFRD

International Health Diplomacy Deployment- Nigeria (2009), on the

Presidential Emergency Plan for HIV/AIDS Relief including malaria.

. Teach classes in High lukee Lodge and ECC education center in Warm

Springs Community on blood pathogen annually to support public health

mission in the underserved area.

. Successful Laboratory CLIA and JCAHO inspections

LABORATORY SCIENTIST

12/2007- 05/2008 (Temporary Assignment)

INDIAN HEALTH HOPSITAL, NEW MEXICO

As a Medical laboratory Scientist performed general patient care and also

run routine laboratory samples in all areas of laboratory ranging from

urine, chemistry, toxicology, hematology, parasitology, serology,

microbiology and blood bank/ HIV. Review and monitor progress with CAP

inspection preparation.

MISSION CONTRIBUTION:

. Lead the laboratory to a successful CAP inspection maintaining 100%

proficiency

MICROBIOLOGIST

08/2005-11/2007

SEWELLS POINT CLINIC, NORFOLK

Job Accomplishments:

As a lead microbiology tech and supervisor, supervised about 13 personnel

and successfully performed worked in microbiology benches ranging from

wound, throat, respiratory, blood urine culture and parasitology and also

isolated virology and mycology specimen from 2005-2007.

LEAD TECHNOLOGIST/SAFETY OFFICER {LAB, MT}

04/2003 - 07/2005

US NAVAL HOSPITAL, NAPLES, ITALY

Job Responsibilities:

Primary job: As general duty corpsman serves in the prevention and

treatment

of diseases and injuries, and in the administration of medical departments.

I

Provides technical and administrative assistance to support the mission and

functions of Navy and Marine Corps field units. I assist in the procurement

and distribution of supplies and equipment for field use and combat areas.

As a Medical laboratory Scientist performed general patient care and also

run routine laboratory samples in all areas of laboratory ranging from

urine, chemistry, toxicology, hematology, parasitology, serology,

microbiology and blood bank/ HIV, phlebotomy, customer service center and

all laboratory administrative work

Job Accomplishments:

USNH, Naples, Italy from March 2003 to April 2005 was assigned the

supervisor

of general laboratory section. While serving as the manager I Was directly

in

charge of 24 personnel's and also managing equipment and Resources worth of

about $750,000 and budget of $450,000 yearly. Assigned the duty of

laboratory safety officer at USNH, Naples, I was responsible for the

laboratory success in their routine inspection making sure Laboratory

personnel successful completed all safety

training and Requirement and also that OSHA regulation and requirement of

the laboratory was achieved and maintained. I was instrumental in the

preparation for the various laboratory inspections such as JCAHO, the

American Association of Blood Bank and Navy Blood Program, CAP, FDA which

resulted in 100% compliance with the standards, providing patients with the

best

services and maintaining good laboratory practices. I validated the

accuracy

of a new automated semen analyzer by correlating the data with the manual

method, which resulted in decreased test time and increased accuracy of the

test. Also rewrote the standard operating procedure and designed a new and

detailed result form to assist the techs in performing the procedure with

ease, expedited the turn around time, and allowed the laboratory to offer

the test more frequently. I was in charge of HIV and infectious disease

control creating program to monitor HIV and infectious disease patients

Navy

worldwide.

Quality control Manager/Educational officer {MT, Microbiology section}

02/2001 - 03/2003

US NAVAL MEDICAL CENTER, PORTSMOUTH, VA, USA

Job Responsibilities:

performed work in microbiology benches ranging from wound, throat,

respiratory, blood urine culture and parasitology and also isolated

virology and mycology specimen

Job Accomplishments:

NMCP Portsmouth 1999-2003, as educational petty officer conducted several

laboratory training and GMT training, helping fellow shipmates in attaining

academic

excellence. Served as the officer in charge of daily, weekly and monthly

quality control while assigned to NMCP VA Laboratory with capacity of

processing over 3 million tests in a year, from Feb 2001 to March 2003. I

tutored 300 students from Thomas Nelson University, college of health

sciences during their clinical rotations as medical Lab. techs. Students.

As

sensitive information disposal custodian, provided oversight for daily

collection and weekly removal of sensitive patient information. {TAD}

Assign

to branch medical clinic Sewell's point, Norfolk, VA to run the outpatient

lab.

STUDENT

03/1999 - 01/2001

USNAVAL SCHOOL OF HEALTH SCIENCES, SAN DIEGO, CA, USA{40 hrs/wk}

Job Responsibilities:

As a Medical laboratory student studying general patient care education and

also studies in all areas of laboratory ranging from urine, chemistry,

toxicology, hematology, parasitology, serology, microbiology and blood bank

Job Accomplishments:

While serving as a student in Naval School of health science San Diego, CA

1999-2001 was audiovisual petty officer in charge of audiovisual equipment

worth $135,000. Served as educational petty officer in NSHS San Diego

devoted excess 80 hours of personal time tutoring 38 fellow classmates

while

maintaining a 94.56% GPA.

EDUCATION

PHD in public health (Epidemiology) (2014) candidate

Walden University, Minneapolis, MN

Master of Science in Health Science, health care management (2004)

Touro University International, Cypress, CA

Bachelor of Science in Health Science, Laboratory science (2002)

Touro University International, Cypress, CA

Associate of Science, Laboratory Science (2001)

George Washington University, Washington D.C

SPECIALIZED TRAINING, LICENSURE, CERTIFICATION

Certificate in Field Medicine, MCB, Camp Pendleton, CA

68 Semester Units in Physical Sciences Enugu, Nigeria

Training Anti terrorism awareness

Leadership workshop

Preventive medicine

Customer service training workshop

Basic Hospital Corps School

Stress Management

Equal opportunity manual and regulation

Navy rights and responsibility

Drug and alcohol abuse

BCLS Certified,

AMT Certified

PROFESSIONAL & CIVIC AFFILIATIONS

American public health association member

Member of American Healthcare executives.

Member of Jets Club International

Member of Rotary Club International

Member American legion international

American Medical Technologist

American Association of Clinical Pathologist

SUPPLEMENTAL AND/OR PERSONAL INTERESTS/INFORMATION

5-point veteran's preference based on active duty in the U.S. Armed Forces.

14 years of military service and public health service as a health care

professional in clinical.

Laboratory sciences and healthcare administration. .

14 years of professional experience with the public and traveling.

Personable and persuasive in communicating creatively with thousands of

customers from all cultures and economic levels.

Skill in persevering to solve customer's problems.

Self-motivated and confident in making independent decisions.

Very well organized and able to meet deadlines.

Additional Skills

Fluent in English and Igbo language and little Italian knowledge.

Proficient in windows XP software's, typing Speed: 85 words per minute.

Honors, Awards and special accomplishments

Iraq and Afghanistan War Medal

PHS COMMISSIONED CORPS HONOR AWARDS

PHS Citation (2012)

Achievement Medal (2011)

PHS Outstanding Unit Citation (2010)

PHS Outstanding Unit Citation (2009)

PHS training ribbon (2009)

OTHER HONOR AWARDS

Letter of commendation (2012)

Certificate of Excellence Award, American medical Technologist (2010)

Navy Good Conduct Medal (2005)

Navy oversea service ribbon (2005)

Navy unit commendation (2004)

Navy Citation (2003)

Navy citation (2003)

Navy Unit commendation (2003)

Letter of commendation (2003)

Letter of commendation (2002)

Navy Good Conduct Medal (2002)

Navy and Marine Outstanding Unit Citation (2002)

National Defense Service ribbon (2001)

Letter of commendation (2001)

Letter of commendation (2001)

PHS Support Activities:

. Medical Technologist Prof. Advisory Group member (2008- present)

. Treasurer, Commissioned Corps Association, Warm Springs Oregon Branch

(2010- Present)

. Junior officer Association Group Member(JOAG)(2008-present)

. CCRF (Commission Corps Readiness Force) Basic ready 2008-present)

. Providing clinical patient care and applied public health services at

a Community Health Center serving ethnically diverse and medically

underserved populations (2008-present)

. American Public Health Association Member (2008- present)

. Serving as the Infectious Disease Officer, Warm Springs Health and

Wellness (2008-present)

. Successfully carried out International Deployment PHS/OFRD

International Health Diplomacy Deployment- Nigeria (2009), on the

Presidential Emergency Plan for HIV/AIDS Relief including malaria.

. As a certified BLS Instructor, I taught classes and helped Warms

Springs Service Unit staff and community in getting BLS certifications

and maintain proficiency to support the mission of the health center.

(2009- Present)

. Teach classes in High lukee Lodge and ECC education center in Warms

springs community on blood pathogen annually to support public health

mission in the underserved area.

. Designed and updated an anti-biogram system to monitor the sensitivity

of antibiotics on certain micro-organisms common among Native/Alaska

Americans in Warm Spring population in Oregon.

. Consistently utilizing multi-lingual skills (English, French, Italian,

Spanish, Arabic, and various African languages in serving patients in

clinical and applied public health settings since (2008-present)

Publications/Presentation

. PHS/OFRD International Health Diplomacy Deployment- Nigeria (Sept

2009)

. Oral presentation, Blood borne pathogen, High Lukee lodge and ECC

community Education center (2010-2012)

. Oral presentation, Blood borne pathogen, Warm Springs, HIS clinic,

Oregon (2011-2012)

. Oral presentation on infectious disease control, Warm springs

Oregon (2009-2012)

. Oral presentation. Glucose Tolerance testing, diabetic prevention

program Warms Springs Indian Health (2009)

. Medical Technology (MT) focus (2009)

. Poster presentation. Hemoglobin AIC point of cares Affinion

testing, diabetes Prevention program Warms Springs Indian Health

(2008)

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