Customer Service Sales

Douglas Smith

401-***-**** *******.*********@*****.***

PRIOR WORK EXPERIENCE

Marriott Hotel “Transfer” (Renaissance at Sea World) May 2012- June 2014

Guest Services Aide

Welcome and escort guests to and from their rooms and assisting with luggage.

Inform guests of all safety features and promote hotel outlets.

Introduce Marriott programs to guests upon arrival and recognize club members.

Store guest baggage upon request and assist with the loading and unloading of luggage.

Met Life Insurance December 2011- May 2012

Customer Care Representative

Executed a work flow process to deliver quality service to policy and non-policy holders from all

50 states.

Handled all payroll and billing inquiries as well as adding and replacing vehicles.

Placed leads and referrals to all non-policy holders.

Finished first in class in leads, referrals, retentions and quality.

Best Buy November 2010-June 2012

Non-Commission Associate

Successful sold within four departments including Digital Technologies, Home Theater, M.C.S.A

and Customer service.

Proactively worked the sales floor with customers as well as assisting customers processing orders on the

phone.

Performed cashier duties and was responsible for filing the end of day paperwork.

Consistently exceeded monthly sales goals.

Time Warner Cable April 2011- November 2011

Inbound Tele-sales Agent

Worked in a call center environment providing technical support handling billing inquiries as well as setting

up payment arrangements.

Successfully sold and scheduled all cable, internet, digital home phone, 3G and 4G mobile

Internet, and intelligent home security installation appointments.

By making a minimum of 40 proactive calls a day, I was able to exceed each sales goal.

Education

New Mexico Highlands University 2008-2009

Skills and Accomplishments

Knowledgeable in all Microsoft Applications including Microsoft Word, Excel, PowerPoint, and Access.

Received Best Buy MVP Award of the quarter.

Set a store record at Best Buy for selling 22 Black Tie protections in a day.

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