Sales Customer Service

Ref. Empoworld

AVINASH KUMAR THAKUR

E-Mail: **********@*****.*** Mobile: 097********

~ SALES AND SERVICE OPERATIONS ~

SNAPSHOT

Objective: To achieve professional excellence in the field of sales and marketing while working towards

Achievement of organizational goals.

Result oriented professional with over 7+ years of experience in handling sales and

service operations.

Presently associated as a Senior Sales manager with PNB Metlife India Insurance

Co. Ltd.

Adept at identifying market opportunities and converting it into product development plans.

Ensuring product delivery as per client’s specific requirements.

Skilled at efficiently attending to the service calls, imparting necessary training to the staff

of the customer about the precautions, running, maintenance and sterilizing information for

the product supplied.

An effective communicator with excellent relationship, management skills and strong

analytical, problem solving and organizational abilities.

Developed innovative and cost-effective solutions for enhancing competitiveness,

increasing revenues, and improving customer service offerings for the organisation.

Well adaptive towards corporate culture and behaviour & ability to work under pressure.

CAREER HIGHLIGHTS

WORK EXPERIENCE

Since Sep’13 Senior Sales Manager in PNB Metlife India Insurance Co. Ltd.

Responsibility:

Handling the team of Insurance Managers and financial consultants.

Training the recruited Advisor about concepts of insurance, products available, selling techniques and overall

financial planning.

Coordinated activities and supported the entire Advisor on sales calls till they achieve perfection on the grounds of

sales pitch and product knowledge.

Constantly monitoring and ensuring timely issuance of the policies by regularly interacting with the operations

department on policy related issues.

To carry out companies goals with standard knowledge of the IRDA guidelines & regulations and provisions of

various statutory acts.

Actively associated with the business development.

Entrusted with taking Decisions and managing a good & profitable business.

Directly responsible for handling the customer

Responsible for recommending the life insurance and personal discussions with the clients as per the company norms

Identifying prospective clients from various sectors and generate business from the existing thereby achieve business

targets.

Managing Relationship with Insurance managers and financial consultant.

Building and maintaining healthy business relations with major clientele, ensuring

maximum customer satisfaction by achieving performance parameters delivery & quality

norms.

To, co-ordinate among team members and achieve individual as well as team target.

To, maintain MIS on daily weekly and monthly basis.

Formulating & implementing marketing activities to increase the Customer Base

Company Name: Metro Financials Services Pvt. Ltd.

Designation : Territory Sales Manager

Duration : Feb.2009 to Sep 13

Product : Life Insurance & General Insurance

Manage a team of Team Leaders and Executives to acquire new Customers and to mobilize sales to achieve the target.

Recruitment, training, grooming, motivating sales team and objective setting, designing incentives for them to

ensure their positive contribution to the organization’s figures.

Evaluate performance of team monitoring their sales, lead generation activities, and fine-tune it to the business

requirements.

Identify and develop new streams/channels/markets for long-term revenue growth and promote company’s

Products/services through them.

Contribute to the development of sales, marketing, customer retention, and advertising and distribution strategies

For the assigned area.

Create & sustain relationship with Broker to ensure their retention and enhance the sales.

Manage the day-to-day activities of area sales force in order to implement the organization’s overall sales strategy

For an assigned area.

Encourage them to increase the sales by giving gifts as per the company norms.

Promotion Activities:

Motivate & supervise the team to put up the canopy.

Awareness through leaf let distribution.

Data collection through cold calling.

Aug’07-Feb’09 as a Sales Officer at Citi Financials consumer finance India ltd. On role

of Manpower Services India pvt. Ltd.

Responsibilities:

Appoint & train sub-DSA, CA’s in Delhi and NCR for business generation.

Organize & manage events for sales promotion such as road show, cold calling.

Handling walking customer in branch

Emphasis on good product knowledge to provide right solution to customers.

Emphasis on good customer relationships

EDUCATION

Graduate in Math from CSJM University, Kanpur

12th from U.P Board in 1998

10th from U.P Board in 1995

One year diploma in computer application.

Pursuing CFPCM from FPSB, India

. HIGHLIGHT OF SKILLS

Team Player

Able to work efficiently with a team or individually

High - energy problem solver who can respond quickly to customer requests.

Positive -Participation in Teamwork

Ready to relocate & willing to travel extensively.

Keen interest to learn more, good motivating & team leadership skills

Excellent interpersonal communication.

Enjoy the actively participate in wide variety of sports and recreational activity.

Optimist, Problem solver. Customer oriented.

PERSONAL DETAILS

Date of Birth : 15th Jul, 1981

Languages Known : English and Hindi

Marital Status : Married

: 413, 3rd floor, sector 1,Vasundhara Ghaziabad, U.P. 201012

Address

Date:

Place: (AVINASH KUMAR THAKUR)

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