Service Manager

************@*******.*** VANESSA M. VIGIL 910-***-**** OBJECTIVE: A highly self-motivated, goal-orientated and creative young professional; seeking a position with a progressive company that will further develop my career, while contributing to the overall success of the organization. In addition to having excellent oral and written communication skills, I posses the ability to prioritize and handle multiple simultaneous tasks and deliverables as either a team member or leader. I am proficient in Microsoft Word, Outlook, Power Point, Acrobat, Visio and Excel, but most importantly, I continually stay abreast of the latest business applications and features in order to leverage them properly to gain efficiencies.

EDUCATION Bachelor of Science, Criminal Justice and Sociology University of North Carolina at Wilmington July 2008 Continuing Education Courses: 9 credit hours towards a CACI MA at East Carolina University.

PROFESSIONAL EXPERIENCE DEVELOPMENTAL PATHWAYS, ENGLEWOOD CO Case Manager- 2013-2014 • Responsible for the brokering, planning, coordination and monitoring of services and resources to develop and attain individual goals and outcomes with optimal participation of consumer, family and personal advocates. • Responsible for the development and implementation of the Individualized Service Plan. • Completed assessments to determine eligibility of client for long term care. • Coordinated delivery of services and supports to developmentally disabled individuals. • Counseled individual and family on appropriate service options and assists in acquiring needed services/ support • Utilized professional discretion in consulting with providers to ensure best practices in service delivery. • Counseled and assisted individuals and families in resolving complaints with service providers and benefit. • Facilitated enrollments, termination, and follow-along services for consumers/families as needed or requested; includes ensuring that proper notice of discharge is provided and a discharge summary is completed • Provided supportive counseling and crisis intervention services to consumers and families as needed

COMMUNITY EDUCATION CENTERS, DENVER CO Non-Residential Program Counselor - 2011-12 • Supervised a caseload of 30+ community correction offenders with accurate and complete documentation, ensuring compliance with the Department of Criminal Justice and other department agency regulations. • Provided evaluation and treatment services to clients with complex psychosocial needs, using the LSI and ASUS assessments. • Facilitated group Therapy Sessions & Instruct Cognitive Curricula classes weekly. • Conducted routine home visits, to evaluate client’s ability to live within a secure community setting. • Provided leadership in advocating services for the benefit of my clients, while promoting self efficacy. • Conducted behavioral hearings and organize documents associated with final results. • Prepared Early Termination Reports for court review.

DENVER CARES DETOX, DENVER CO Addictions Counselor Activities Coordinator –2011 • Responsible for the supervision of all residential treatment clients. • Coordinated volunteer opportunities with various community agencies for long and short term openings. • Co-facilitated group Therapy Sessions for Drug and Alcohol prevention. • Organized in house activities for residents • Administered urinalysis and breathalyzer testing. • Conducted routine searches for resident contraband