Customer Service Manager
Resume:
STEPHEN VALLEE
Barrie, ON L4N 5Y6
*******.**@*****.***
PROFILE:
. 5 years of regional inventory management in retail sales environments
. 5 years of business development and customer account management
. 6+ years of staff management in a results-driven atmosphere
. 7 years of hiring, training, and team development experience
. Proven ability to achieve personal and professional goals, with a
passion to succeed
. Strong, target-oriented leader with exceptional customer service
skills and superior problem solving abilities
. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
EDUCATION:
Bachelor of Business Administration September 2003 - July
2008
Brock University, St. Catharines, Ontario
EXPERIENCES:
Retail Inventory Manager
September 2009 - Present
WIS International, Barrie, Ontario
. Manage professional, accurate, and efficient third party inventory
counts using proprietary data terminals and applications for national
retail and grocery clients
. Analyze inventory data to deliver certified reports using Microsoft
Office applications
. Produce successful daily operational plans to maximize revenue using a
Results Based Forecasting software, reviewing client stock levels, and
ensuring proper employee scheduling
. Develop and maintain strong working relationships with District
Managers and Store Managers while offering a superior level of
customer service
. Responsible for hiring employees through phone interviews and in-
person information sessions
. Continually train and motivate employees with on-the-job training and
daily team goals to build an optimal producing team of 40 employees
. Discuss and review employee performance to determine wage increase,
goals, and to resolve issues
. Develop new business through existing contacts and sales calls
Key Account Inventory Manager - Walmart Canada March 2012 -
March 2014
WIS International, Barrie, Ontario
. Managed logistics and led crew of 25-40 employees throughout Ontario
to perform third party inventories for Walmart Canada
. Collaborated with Walmart District Loss Prevention Managers, Store
Managers, and Corporate Auditors to ensure accurate inventory results
. Optimized and balanced budget of $200,000 by minimizing logistical and
operational expenses
. Forecasted inventory stock levels and optimal crew requirements to
maximize daily revenue and profit
. Promoted and reported strong and accurate inventory results to team
and Senior Managers
Technical Recruiter
November 2008 - July 2009
TEKsystems, Mississauga, Ontario
. Searched for Technical Professionals to fulfill contract, contract-to-
hire, or permanent job opportunities as requested by the company's
clients
. Actively participated in daily team meetings and collaborated with
Account Managers to discuss personal and professional goals, current
business progress, business development, and commitments to action
. Followed a thorough screening process that included an initial phone
screen, an in-person interview, and managerial reference checks, to
ensure quality candidates were submitted to clients for position
consideration
. Managed and interacted with an immediate network of Technical
Professionals looking to be placed for work in the near future
. Entertained Technical Professionals and client Managers to generate
leads and discuss business initiatives, job opportunities, and company
knowledge
. Achieved weekly targets of 100 Phone/Email contacts, 25 Phone
Screens, 5 In-Person Interviews
. Documented all activities using proprietary CRM software to track
customer information and interactions company-wide
Assistant Manager
February 2007 - August 2008
Swiss Chalet, St. Catharines, Ontario
. Managed and supervised a staff of 40 employees, created weekly
schedules, and monitored employee performance, resulting in
operational efficiency
. Presented menu options and provided superior product knowledge to
customers with the goal of increasing per sale revenue and execution
of promotions
. Calculated and balanced daily revenues - up to $7000 - for senior
management review, ensuring accuracy and consistency of revenue
reports
. Controlled and monitored petty cash fund and safe balance daily to
ensure business expenses were minimized and accounted for
. Addressed and resolved customer complaints and issues regularly, which
maintained and extended customer relationships and loyalty
. Facilitated training for student employees by introducing company
policies and shift procedures to provide knowledge and skills to
perform tasks
. Instrumental in hiring student employees by collecting resumes,
contacting candidates, conducting primary interviews, and making the
final selection of successful candidates
CERTIFICATES and ACCOMPLISHMENTS:
First Aid Certificate - Level A CPR
January 2013
WIS MOR Quarterly Results Award - 1st Quarter 2010
July 2010
Class F License February
2010
Smart Serve Certificate
November 2007
REFERENCES
Available upon request.
Contact this candidate